Best AI Customer Support · head-to-head
Tidio (Lyro AI) vs Help Scout
A sourced, side-by-side comparison for ai customer support. Tidio (Lyro AI) has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Tidio (Lyro AI) $0/mo vs Help Scout $0/mo — Tidio (Lyro AI) is cheaper to start.
- Free tier: Tidio (Lyro AI) Yes; Help Scout Yes.
- HIPAA: Tidio (Lyro AI) No; Help Scout Yes.
Side by side
| Tidio (Lyro AI) | Help Scout | |
|---|---|---|
| Entry price | $0/mo (Free) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | No | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | SMB e-commerce | SMB and mid-market SaaS |
Sources — Tidio (Lyro AI): tidio.com (verified 2026-06-15). Help Scout: helpscout.com (verified 2026-06-15).
Key features
Tidio (Lyro AI): Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier
Help Scout: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations