AI Customer Support · pricing · Updated November 2026
Forethought pricing (2026)
Forethought publishes no self-serve price (quote-only) as checked on 2026-11-01, read from Forethought's own pricing page; 3 plans. Best for mid-market to enterprise SaaS. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR —
- Best for: mid-market to enterprise SaaS; teams with complex multi-channel support; organizations on Zendesk or Salesforce Service Cloud
As of · every figure below links to its source
Forethought plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Team | quote-only | — | Custom / quote | Entry tier. AI agents for chat and mobile, Autoflows, custom actions, CSAT collection, insights dashboard, multilingual, AI QA. Pricing blends platform fee + outcome-based charges — quote only. | forethought.ai |
| Professional | quote-only | — | Custom / quote | Most popular. Adds email, voice, and Slack agent access; AI-surfaced insights, multi-brand management, custom handoff models. Quote only. | forethought.ai |
| Enterprise | quote-only | — | Custom / quote | Adds Solve API, knowledge gap detection with AI article creation, Autoflow gap detection, Analytics API, enterprise security controls. HIPAA BAA available at this tier. Quote only. | forethought.ai |
Last verified 2026-11-01. forethought.ai/pricing confirmed contact-sales only (blend of platform + outcome fees). Compliance: SOC 2 Type II + HIPAA (BAA on enterprise) corroborated via security blog and third-party analyses; GDPR is offered only via DPA, so it is not recorded.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, Gorgias, Confluence, Shopify, Amazon Connect, Genesys.
Key features: AI triage routes tickets to the right team before a human sees them; 70+ integrations including major helpdesks, call centers, and knowledge bases; Outcome-based + platform fee hybrid pricing model; Supports chat, email, voice, Slack, mobile, and headless API channels.
Plan limits: No published pricing — all plans require a sales quote; No traditional free trial; offers Proof of Value (POV) engagement instead.
Frequently asked questions
Does Forethought support HIPAA?
Yes — Forethought states HIPAA support on its public pages. Its public pages also state SOC 2 compliance.
Does Forethought have a free plan?
No — Forethought publishes no free tier.
Forethought vs alternatives
Compare all AI customer support · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
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This standing as a plaque
Forethought currently holds a bronze deskmark here — Rank 7 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Forethought moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.