AI Customer Support · pricing · Updated September 2026
Ada pricing (2026)
Ada publishes no self-serve price (quote-only) as checked on 2026-09-02, read from Ada's own pricing page; 1 plans. Best for large enterprises (300K+ conversations/year). Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: large enterprises (300K+ conversations/year); regulated industries (healthcare, financial services); companies needing multi-channel AI across chat, email, voice, SMS
As of · every figure below links to its source STALE · 2026-09-02
Ada plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Enterprise (Quote) STALE · 2026-09-02 | quote-only | — | Custom / quote | Quote-only. Ada is a fit for companies with 300,000+ annual support conversations. Per-conversation pricing model; annual contracts typical. Third-party estimates (Vendr) suggest ~$30K starting / ~$70K median annual contracts — unconfirmed by Ada and not used as numeric values. | ada.cx |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. ada.cx/pricing confirmed quote-only (300,000+ annual conversation fit, book consultation; no prices). Compliance from security.ada.cx — SOC 2/SOC 3, HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT. AIUC-1 certification confirmed separately (Ada = first AI customer service platform certified).
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Zendesk, Salesforce, Freshworks, Twilio Flex, Shopify, Help Scout.
Key features: Agentic AI supports chat, email, voice, and SMS in one platform; AIUC-1 certified — first AI customer service platform with agentic AI trust certification; No customer data used for shared model training; SOC 2 Type II + HIPAA + GDPR certified.
Plan limits: Recommended for companies with 300,000+ annual support conversations; Annual contracts — no month-to-month or self-serve; No published pricing; all deals through enterprise sales.
Frequently asked questions
Does Ada support HIPAA?
Yes — Ada states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Ada have a free plan?
No — Ada publishes no free tier.
Ada vs alternatives
Compare all AI customer support · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
More AI customer support tools
Related categories
This standing as a plaque
Ada currently holds a bronze deskmark here — Rank 9 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Ada moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.