Best AI Customer Support · pricing · Updated June 2026
Ada pricing (2026)
Ada publishes no self-serve price (quote-only), across 1 plans. Best for large enterprises (300K+ conversations/year). Every figure links to Ada's own page and the date we captured it.
At a glance
- Entry price: Quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: large enterprises (300K+ conversations/year); regulated industries (healthcare, financial services); companies needing multi-channel AI across chat, email, voice, SMS
Ada plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Enterprise (Quote) | Quote-only | — | custom | Quote-only. Ada is a fit for companies with 300,000+ annual support conversations. Per-conversation pricing model; annual contracts typical. Third-party estimates (Vendr) suggest ~$30K starting / ~$70K median annual contracts — unconfirmed by Ada and not used as numeric values. | ada.cx |
Last verified 2026-06-15. ada.cx/pricing confirmed quote-only (300,000+ annual conversation fit, book consultation; no prices). Compliance from security.ada.cx — SOC 2/SOC 3, HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT. AIUC-1 certification confirmed separately (Ada = first AI customer service platform certified).
Capabilities
Integrations: Zendesk, Salesforce, Freshworks, Twilio Flex, Shopify, Help Scout.
Key features: Agentic AI supports chat, email, voice, and SMS in one platform; AIUC-1 certified — first AI customer service platform with agentic AI trust certification; No customer data used for shared model training; SOC 2 Type II + HIPAA + GDPR certified.
Plan limits: Recommended for companies with 300,000+ annual support conversations; Annual contracts — no month-to-month or self-serve; No published pricing; all deals through enterprise sales.
Frequently asked questions
Does Ada support HIPAA?
Ada HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Ada have a free plan?
Ada free tier: No.