AI Customer Support · pricing · Updated September 2026
Decagon pricing (2026)
Decagon publishes no self-serve price (quote-only) as checked on 2026-09-02, read from Decagon's own pricing page; 1 plans. Best for large enterprises with high support volume. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: large enterprises with high support volume; healthcare and regulated industries needing HIPAA BAA; companies wanting AI on top of Zendesk or Salesforce
As of · every figure below links to its source
Decagon plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Enterprise (Quote) | quote-only | — | custom | Quote-only (decagon.ai/pricing returns 404). Per-conversation or per-resolution pricing layered on a platform fee. Third-party estimates (~$50K baseline platform fee, ~$400K median enterprise contracts) are unconfirmed and not used as numeric values. Targets high-support-volume organizations. | decagon.ai |
Last verified 2026-09-02. decagon.ai/pricing returns HTTP 404 — no pricing published. Integrations from decagon.ai/product/integrations. Compliance from trust.decagon.ai + decagon.ai/legal/security — SOC 2 Type II, HIPAA (with BAA), GDPR confirmed. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Zendesk, Intercom, Kustomer, Confluence, Amazon Connect, RingCentral, Shopify.
Key features: Zero-day LLM data retention — customer data not held by model providers; MCP open connectivity for integrating any data system; HIPAA BAA available for healthcare enterprise clients; Pre-built integrations for major helpdesks plus API and MCP support.
Plan limits: No published pricing — enterprise sales only (pricing page 404); Minimum contract typically high-volume / enterprise; No self-serve or free trial.
Frequently asked questions
Does Decagon support HIPAA?
Decagon HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Decagon have a free plan?
Decagon free tier: No.
Decagon vs alternatives
Compare all AI customer support · True cost of AI customer support · SOC 2-certified AI customer support · HIPAA-compliant AI customer support · GDPR-compliant AI customer support · Open data · MCP
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