AI Customer Support · pricing · Updated September 2026
Decagon pricing (2026)
Decagon publishes no self-serve price (quote-only) as checked on 2026-09-02, read from Decagon's own pricing page; 1 plans. Best for large enterprises with high support volume. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: large enterprises with high support volume; healthcare and regulated industries needing HIPAA BAA; companies wanting AI on top of Zendesk or Salesforce
As of · every figure below links to its source STALE · 2026-09-02
Decagon plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Enterprise (Quote) STALE · 2026-09-02 | quote-only | — | Custom / quote | Quote-only (decagon.ai/pricing returns 404). Per-conversation or per-resolution pricing layered on a platform fee. Third-party estimates (~$50K baseline platform fee, ~$400K median enterprise contracts) are unconfirmed and not used as numeric values. Targets high-support-volume organizations. | decagon.ai |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. decagon.ai/pricing returns HTTP 404 — no pricing published. Integrations from decagon.ai/product/integrations. Compliance from trust.decagon.ai + decagon.ai/legal/security — SOC 2 Type II, HIPAA (with BAA), GDPR confirmed.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Zendesk, Intercom, Kustomer, Confluence, Amazon Connect, RingCentral, Shopify.
Key features: Zero-day LLM data retention — customer data not held by model providers; MCP open connectivity for integrating any data system; HIPAA BAA available for healthcare enterprise clients; Pre-built integrations for major helpdesks plus API and MCP support.
Plan limits: No published pricing — enterprise sales only (pricing page 404); Minimum contract typically high-volume / enterprise; No self-serve or free trial.
Frequently asked questions
Does Decagon support HIPAA?
Yes — Decagon states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Decagon have a free plan?
No — Decagon publishes no free tier.
Decagon vs alternatives
Compare all AI customer support · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
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This standing as a plaque
Decagon currently holds a bronze deskmark here — Rank 8 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Decagon moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.