AI Customer Support · pricing · Updated September 2026
Yuma AI pricing (2026)
Yuma AI publishes no monthly price — its published figure is on another basis (annual-only, non-USD, or one-time) as checked on 2026-09-02, read from Yuma AI's own pricing page; 1 plans. Best for Shopify and DTC e-commerce brands. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: not priced monthly
- Free tier: No
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Shopify and DTC e-commerce brands; high-volume e-commerce support with complex order workflows; teams on Zendesk or Gorgias wanting an AI resolution layer
As of · every figure below links to its source STALE · 2026-09-02
Yuma AI plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Resolution-Based (Quote) STALE · 2026-09-02 | not priced monthly | — | Custom / quote | No prices published on yuma.ai/pricing — demo/sales contact required. Third-party blogs report historical tiers (~$350/mo for 500 resolutions, ~$650/mo for 1,000, ~$900/mo for 1,500; enterprise custom), billed per resolved ticket. These figures are unconfirmed by the live page and not used as numeric values. | yuma.ai |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. yuma.ai/pricing confirmed demo-only ('Book a personalized demo') — no published prices. SOC 2 + GDPR stated on Yuma security blog; HIPAA is not stated, so it is not recorded. Historical per-resolution tiers from third-party blogs not confirmed by the live page; no monthly price is recorded.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Zendesk, Gorgias, Shopify, Recharge, Loop Returns, Klaviyo, AfterShip, Yotpo, Stripe.
Key features: Outcome-based billing — only pay for fully resolved tickets; 50+ integrations covering e-commerce, shipping, returns, subscriptions, loyalty; Automates order lookups, returns, refunds, tracking natively in the Shopify ecosystem; SOC 2 compliant with Vanta-monitored public trust center.
Plan limits: No published pricing — demo required; Focused exclusively on e-commerce use cases; Data deleted after 13 weeks by default.
Frequently asked questions
Does Yuma AI support HIPAA?
Yuma AI's public pages do not say whether it supports HIPAA. Its public pages also state SOC 2 and GDPR compliance.
Does Yuma AI have a free plan?
No — Yuma AI publishes no free tier.
Yuma AI vs alternatives
Compare all AI customer support · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
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This standing as a plaque
Yuma AI currently holds a silver deskmark here — Rank 3 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Yuma AI moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.