Best AI Customer Support · pricing · Updated June 2026
Gorgias pricing (2026)
Gorgias starts at $10/mo (Starter), across 5 plans. Best for Shopify e-commerce brands. Every figure links to Gorgias's own page and the date we captured it.
At a glance
- Entry price: $10/mo (Starter)
- Free tier: No · 7-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Shopify e-commerce brands; DTC retailers; teams wanting helpdesk plus AI in one e-commerce-focused tool
Gorgias plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | $10 | — | flat | 50 tickets/month included. Overage: $0.40/ticket. AI Agent overage applies per resolved conversation. Email, live chat, social channels included. | gorgias.com |
| Basic | $60 | −17% | flat | 300 tickets/month. Monthly $60; annual $50/month ($600/year). Overage: $40/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. | gorgias.com |
| Pro | $360 | −17% | flat | 2,000 tickets/month. Monthly $360; annual $300/month ($3,600/year). Overage: $36/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. Recommended plan. | gorgias.com |
| Advanced | $900 | −17% | flat | 5,000 tickets/month. Monthly $900; annual $750/month ($9,000/year). Overage: $36/100 tickets. AI Agent: $1.00/resolved conversation monthly or $0.90 annually. | gorgias.com |
| Enterprise | Quote-only | — | custom | 5,000+ tickets/month, custom pricing. Overage: $32/100 tickets. Contact sales. | gorgias.com |
Last verified 2026-06-15. Helpdesk plan prices and AI Agent per-resolution rate from gorgias.com/pricing. Compliance from gorgias.com/security — SOC 2 Type II and HIPAA confirmed (request-report gated); GDPR stated elsewhere.
Capabilities
Integrations: Shopify, Klaviyo, Recharge, Loop Returns, Yotpo, Attentive, Instagram, Facebook, TikTok, WhatsApp.
Key features: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales.
Plan limits: Helpdesk tickets are hard-capped per plan with per-ticket overage fees; AI Agent conversations billed separately per resolved interaction; 150+ integrations but focused on e-commerce stack.
Frequently asked questions
How much does Gorgias cost?
Gorgias starts at $10/mo (Starter); it has 5 published plans. Verified 2026-06-15.
Is Gorgias cheaper billed annually?
Yes. Gorgias publishes a 17% discount for paying annually (on the Basic plan). Verified 2026-06-15.
Does Gorgias support HIPAA?
Gorgias HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Gorgias have a free plan?
Gorgias free tier: No; 7-day free trial.
Gorgias vs alternatives
Compare all ai customer support → · Gorgias alternatives → · Open data · MCP