AI Customer Support · pricing · Updated September 2026
Help Scout pricing (2026)
Help Scout's paid plans start at $30/user/mo (Standard) as checked on 2026-09-27, read from Help Scout's own pricing page; 4 plans. Best for SMB and mid-market SaaS. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $30/user/mo (Standard) · 16% off with annual billing
- Free tier: Yes · 15-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: SMB and mid-market SaaS; healthcare teams (Pro + HIPAA/BAA); teams wanting transparent per-resolution AI pricing
As of · every figure below links to its source
Help Scout plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | Flat monthly | Forever-free. Up to 5 users, 1 inbox, 1 Docs site. AI Answers add-on at $0.75/resolution (3-month free trial on new accounts). | helpscout.com |
| Standard | $30 | −16% | Per user / seat | $30/user/month monthly; $25/user/month billed annually (16% off). Multiple inboxes, live chat, Instagram & Messenger, AI inbox assistant, WhatsApp. AI Answers chatbot add-on at $0.75/resolution. | helpscout.com |
| Plus | $54 | −16% | Per user / seat | $54/user/month monthly; $45/user/month billed annually (16% off). Adds advanced workflows, advanced SLAs, unlimited AI drafts, round-robin routing, Salesforce/Jira/HubSpot integrations, SSO/SAML. AI Answers at $0.75/resolution. | helpscout.com |
| Pro | $90 | −16% | Per user / seat | $90/user/month monthly; $75/user/month billed annually (16% off). Adds HIPAA compliance, unlimited workflows/SLAs, SSO/SAML, up to 50 light users, dedicated onboarding, strategic account manager, preferred Aircall pricing. AI Answers at $0.75/resolution. | helpscout.com |
Last verified 2026-09-27. Plan prices and AI Answers rate from helpscout.com/pricing. Compliance from helpscout.com/security (SOC 2 Type 2 + HIPAA, BAA required) and helpscout.com DPA (EU GDPR).
Price changes
Price on record
$30/user/moRe-based on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
From 2026-10-16 our record reflects a correction we published, not a vendor price move, so earlier figures are not compared with it.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Help Scout, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Help Scout. Every correction on the site is in the corrections log.
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Standard. Price corrected from $25 to $30 (month, billed monthly). This row was last read on 2026-09-02. The record's $25 is the annual-billed rate: the page opens on Annual (-16%), where Standard reads $25 per user/mo; with Monthly selected it reads $30 per user/mo. The page reads: "Standard $30 per user/mo For growing teams looking to automate more tasks and move beyond email.". Read in a browser on 2026-09-27.
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Plus. Price corrected from $45 to $54 (month, billed monthly). This row was last read on 2026-09-02. The record's $45 is the annual-billed rate: the page opens on Annual (-16%), where Plus reads $45 per user/mo; with Monthly selected it reads $54 per user/mo. The page reads: "Plus Popular $54 per user/mo For teams managing higher volume and complexity across multiple channels.". Read in a browser on 2026-09-27.
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Pro. Price corrected from $75 to $90 (month, billed monthly). This row was last read on 2026-09-02. The record's $75 is the annual-billed rate: the page opens on Annual (-16%), where Pro reads $75 per user/mo; with Monthly selected it reads $90 per user/mo. The page reads: "Pro $90 per user/mo For teams that need the highest level of scale and security.". Read in a browser on 2026-09-27.
Capabilities
Integrations: Salesforce, HubSpot, Jira, Linear, Aircall, Slack, Shopify.
Key features: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations.
Plan limits: Free plan limited to 5 users and 1 inbox; AI Answers charged at $0.75/resolution across all plans; HIPAA compliance available on Pro plan with signed BAA.
Frequently asked questions
How much does Help Scout cost?
Help Scout's paid plans start at $30/user/mo (Standard), and it lists a $0 plan (Free); it has 4 published plans. Verified 2026-09-27.
Is Help Scout cheaper billed annually?
Yes. Help Scout publishes a 16% discount for paying annually (on the Standard plan). Verified 2026-09-27.
Does Help Scout support HIPAA?
Yes — Help Scout states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Help Scout have a free plan?
Yes — Help Scout publishes a free tier; it offers a 15-day free trial.
Help Scout vs alternatives
Compare all AI customer support · Help Scout alternatives · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
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This standing as a plaque
Help Scout currently holds a silver deskmark here — Rank 4 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Help Scout moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.