Best AI Customer Support · pricing · Updated June 2026
Help Scout pricing (2026)
Help Scout starts at $0/mo (Free), across 4 plans. Best for SMB and mid-market SaaS. Every figure links to Help Scout's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes · 15-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: SMB and mid-market SaaS; healthcare teams (Pro + HIPAA/BAA); teams wanting transparent per-resolution AI pricing
Help Scout plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Forever-free. Up to 5 users, 1 inbox, 1 Docs site. AI Answers add-on at $0.75/resolution (3-month free trial on new accounts). | helpscout.com |
| Standard | $25 | −16% | per_seat | $25/user/month monthly; $21/user/month billed annually (16% off). Multiple inboxes, live chat, Instagram & Messenger, AI inbox assistant, WhatsApp. AI Answers chatbot add-on at $0.75/resolution. | helpscout.com |
| Plus | $45 | −16% | per_seat | $45/user/month monthly; $37.80/user/month billed annually (16% off). Adds advanced workflows, advanced SLAs, unlimited AI drafts, round-robin routing, Salesforce/Jira/HubSpot integrations, SSO/SAML. AI Answers at $0.75/resolution. | helpscout.com |
| Pro | $75 | −16% | per_seat | $75/user/month monthly; $63/user/month billed annually (16% off). Adds HIPAA compliance, unlimited workflows/SLAs, SSO/SAML, up to 50 light users, dedicated onboarding, strategic account manager, preferred Aircall pricing. AI Answers at $0.75/resolution. | helpscout.com |
Last verified 2026-06-15. Plan prices and AI Answers rate from helpscout.com/pricing. Compliance from helpscout.com/security (SOC 2 Type 2 + HIPAA, BAA required) and helpscout.com DPA (EU GDPR).
Capabilities
Integrations: Salesforce, HubSpot, Jira, Linear, Aircall, Slack, Shopify.
Key features: AI Answers autonomous chatbot at $0.75/resolution with 3-month free trial; AI inbox assistant, AI drafts, AI summarize on paid plans; HIPAA-eligible on Pro plan with BAA; Clean, simple inbox UX with 100+ integrations.
Plan limits: Free plan limited to 5 users and 1 inbox; AI Answers charged at $0.75/resolution across all plans; HIPAA compliance available on Pro plan with signed BAA.
Frequently asked questions
How much does Help Scout cost?
Help Scout starts at $0/mo (Free); it has 4 published plans. Verified 2026-06-15.
Is Help Scout cheaper billed annually?
Yes. Help Scout publishes a 16% discount for paying annually (on the Standard plan). Verified 2026-06-15.
What are cheaper alternatives to Help Scout?
Cheaper ai customer support than Help Scout (entry $0/mo) include Gorgias at $10/mo. Verified 2026-06-15.
Does Help Scout support HIPAA?
Help Scout HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Help Scout have a free plan?
Help Scout free tier: Yes; 15-day free trial.
Help Scout vs alternatives
Compare all ai customer support → · Help Scout alternatives → · Open data · MCP
Cheaper ai customer support alternatives
- Gorgias from $10/mo