AI Customer Support · pricing · Updated September 2026
Intercom Fin pricing (2026)
Intercom Fin starts at $39/user/mo (Essential) as checked on 2026-09-02, read from Intercom Fin's own pricing page; 4 plans. Best for mid-market SaaS. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $39/user/mo (Essential) · 26% off with annual billing
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: mid-market SaaS; e-commerce; enterprises layering AI on an existing helpdesk
As of · every figure below links to its source STALE · 2026-09-02
Intercom Fin plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential STALE · 2026-09-02 | $39 | −26% | Per user / seat | Monthly billing $39/seat; annual billing $29/seat (~26% off). Includes Fin AI Agent access at $0.99 per resolved outcome (charged separately on top of seat price). Messenger, shared inbox, ticketing, public help center, pre-built reports. | intercom.com |
| Advanced STALE · 2026-09-02 | $99 | −14% | Per user / seat | Monthly billing $99/seat; annual billing $85/seat (~14% off). Adds multiple team inboxes, workflow automation, round-robin assignment, multilingual help center, 20 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Expert STALE · 2026-09-02 | $139 | −5% | Per user / seat | Monthly billing $139/seat; annual billing $132/seat (~5% off). Adds SSO & identity management, HIPAA support, SLAs, multibrand, 50 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Fin Standalone STALE · 2026-09-02 | usage-priced | — | Per call | From $0.99 per resolved Fin outcome, no seat required. Works on top of existing helpdesks (e.g. Salesforce). An outcome counts when the customer confirms resolution, doesn't ask for more help, or Fin completes a workflow. Usage-based; minimum commitment may apply. | intercom.com |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Plan prices fetched from intercom.com/pricing (Essential $39/$29, Advanced $99/$85, Expert $139/$132; monthly figures cross-checked via a web search). Compliance from intercom.com/help/.../7053674 + trust.intercom.com listing SOC 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, GDPR, HIPAA, CCPA, HDS.
Price changes
Price on record
$39/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, HubSpot, Slack, Shopify, WhatsApp, Stripe, Zendesk.
Key features: Fin AI Agent resolves issues autonomously across chat, email, and voice; Per-outcome pricing — only pay when Fin fully resolves a conversation; Standalone Fin works on top of an existing helpdesk (no seat needed); ISO/IEC 42001:2023 AI governance certification.
Plan limits: Fin AI Agent billed from $0.99/outcome on top of seat fees; WhatsApp, SMS, phone and outbound carry additional usage fees; Minimum 1 full seat required for core plans.
Frequently asked questions
How much does Intercom Fin cost?
Intercom Fin starts at $39/user/mo (Essential); it has 4 published plans. Verified 2026-09-02.
Is Intercom Fin cheaper billed annually?
Yes. Intercom Fin publishes a 26% discount for paying annually (on the Essential plan). Verified 2026-09-02.
What are cheaper alternatives to Intercom Fin?
Cheaper AI customer support than Intercom Fin (entry $39/user/mo) include Help Scout at $30/user/mo. Verified 2026-09-02.
Does Intercom Fin support HIPAA?
Yes — Intercom Fin states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Intercom Fin have a free plan?
No — Intercom Fin publishes no free tier; it offers a 14-day free trial.
Intercom Fin vs alternatives
Compare all AI customer support · Intercom Fin alternatives · True cost of AI customer support · SOC 2 claims in AI customer support · HIPAA claims in AI customer support · GDPR claims in AI customer support · Open data · MCP
Cheaper AI customer support alternatives
- Help Scout from $30/user/mo
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This standing as a plaque
Intercom Fin currently holds a silver deskmark here — Rank 5 of 10 · AI Customer Support. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
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