Best AI Customer Support · pricing · Updated June 2026

Intercom Fin pricing (2026)

Intercom Fin starts at $39/mo (Essential), across 4 plans. Best for mid-market SaaS. Every figure links to Intercom Fin's own page and the date we captured it.

At a glance

Entry price: $39/mo (Essential) · 26% off with annual billing
Free tier: No · 14-day trial
Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
Best for: mid-market SaaS; e-commerce; enterprises layering AI on an existing helpdesk

Intercom Fin plans & pricing

All published Intercom Fin plans. Sourced per row; quote-only tiers show no price.
Plan	Monthly	Annual	Billing	Notes	Source
Essential	$39	−26%	per_seat	Monthly billing $39/seat; annual billing $29/seat (~26% off). Includes Fin AI Agent access at $0.99 per resolved outcome (charged separately on top of seat price). Messenger, shared inbox, ticketing, public help center, pre-built reports.	intercom.com
Advanced	$99	−14%	per_seat	Monthly billing $99/seat; annual billing $85/seat (~14% off). Adds multiple team inboxes, workflow automation, round-robin assignment, multilingual help center, 20 free Lite seats. Fin AI Agent $0.99/outcome extra.	intercom.com
Expert	$139	−5%	per_seat	Monthly billing $139/seat; annual billing $132/seat (~5% off). Adds SSO & identity management, HIPAA support, SLAs, multibrand, 50 free Lite seats. Fin AI Agent $0.99/outcome extra.	intercom.com
Fin Standalone	Quote-only	—	per_call	From $0.99 per resolved Fin outcome, no seat required. Works on top of existing helpdesks (e.g. Salesforce). An outcome counts when the customer confirms resolution, doesn't ask for more help, or Fin completes a workflow. Usage-based; minimum commitment may apply.	intercom.com

Last verified 2026-06-15. Plan prices fetched from intercom.com/pricing (Essential $39/$29, Advanced $99/$85, Expert $139/$132; monthly figures cross-checked via WebSearch). Compliance from intercom.com/help/.../7053674 + trust.intercom.com listing SOC 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, GDPR, HIPAA, CCPA, HDS.

Capabilities

Integrations: Salesforce, HubSpot, Slack, Shopify, WhatsApp, Stripe, Zendesk.

Key features: Fin AI Agent resolves issues autonomously across chat, email, and voice; Per-outcome pricing — only pay when Fin fully resolves a conversation; Standalone Fin works on top of an existing helpdesk (no seat needed); ISO/IEC 42001:2023 AI governance certification.

Plan limits: Fin AI Agent billed from $0.99/outcome on top of seat fees; WhatsApp, SMS, phone and outbound carry additional usage fees; Minimum 1 full seat required for core plans.

Frequently asked questions

How much does Intercom Fin cost?

Intercom Fin starts at $39/mo (Essential); it has 4 published plans. Verified 2026-06-15.

Is Intercom Fin cheaper billed annually?

Yes. Intercom Fin publishes a 26% discount for paying annually (on the Essential plan). Verified 2026-06-15.

What are cheaper alternatives to Intercom Fin?

Cheaper ai customer support than Intercom Fin (entry $39/mo) include Gorgias at $10/mo, Help Scout at $25/mo, Tidio (Lyro AI) at $29/mo. Verified 2026-06-15.

Does Intercom Fin support HIPAA?

Intercom Fin HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.

Does Intercom Fin have a free plan?

Intercom Fin free tier: No; 14-day free trial.

Intercom Fin vs alternatives

Compare all ai customer support → · Intercom Fin alternatives → · Open data · MCP