AI Customer Support · pricing · Updated September 2026
Intercom Fin pricing (2026)
Intercom Fin starts at $39/mo (Essential) as checked on 2026-09-02, read from Intercom Fin's own pricing page; 4 plans. Best for mid-market SaaS. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $39/mo (Essential) · 26% off with annual billing
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: mid-market SaaS; e-commerce; enterprises layering AI on an existing helpdesk
As of · every figure below links to its source
Intercom Fin plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential | $39 | −26% | per_seat | Monthly billing $39/seat; annual billing $29/seat (~26% off). Includes Fin AI Agent access at $0.99 per resolved outcome (charged separately on top of seat price). Messenger, shared inbox, ticketing, public help center, pre-built reports. | intercom.com |
| Advanced | $99 | −14% | per_seat | Monthly billing $99/seat; annual billing $85/seat (~14% off). Adds multiple team inboxes, workflow automation, round-robin assignment, multilingual help center, 20 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Expert | $139 | −5% | per_seat | Monthly billing $139/seat; annual billing $132/seat (~5% off). Adds SSO & identity management, HIPAA support, SLAs, multibrand, 50 free Lite seats. Fin AI Agent $0.99/outcome extra. | intercom.com |
| Fin Standalone | usage-priced | — | per_call | From $0.99 per resolved Fin outcome, no seat required. Works on top of existing helpdesks (e.g. Salesforce). An outcome counts when the customer confirms resolution, doesn't ask for more help, or Fin completes a workflow. Usage-based; minimum commitment may apply. | intercom.com |
Last verified 2026-09-02. Plan prices fetched from intercom.com/pricing (Essential $39/$29, Advanced $99/$85, Expert $139/$132; monthly figures cross-checked via a web search). Compliance from intercom.com/help/.../7053674 + trust.intercom.com listing SOC 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO/IEC 42001:2023, GDPR, HIPAA, CCPA, HDS. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
Price on record
$39/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, HubSpot, Slack, Shopify, WhatsApp, Stripe, Zendesk.
Key features: Fin AI Agent resolves issues autonomously across chat, email, and voice; Per-outcome pricing — only pay when Fin fully resolves a conversation; Standalone Fin works on top of an existing helpdesk (no seat needed); ISO/IEC 42001:2023 AI governance certification.
Plan limits: Fin AI Agent billed from $0.99/outcome on top of seat fees; WhatsApp, SMS, phone and outbound carry additional usage fees; Minimum 1 full seat required for core plans.
Frequently asked questions
How much does Intercom Fin cost?
Intercom Fin starts at $39/mo (Essential); it has 4 published plans. Verified 2026-09-02.
Is Intercom Fin cheaper billed annually?
Yes. Intercom Fin publishes a 26% discount for paying annually (on the Essential plan). Verified 2026-09-02.
What are cheaper alternatives to Intercom Fin?
Cheaper AI customer support than Intercom Fin (entry $39/mo) include Gorgias at $10/mo, Help Scout at $25/mo, Tidio (Lyro AI) at $29/mo. Verified 2026-09-02.
Does Intercom Fin support HIPAA?
Intercom Fin HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Intercom Fin have a free plan?
Intercom Fin free tier: No; 14-day free trial.
Intercom Fin vs alternatives
Compare all AI customer support · Intercom Fin alternatives · True cost of AI customer support · SOC 2-certified AI customer support · HIPAA-compliant AI customer support · GDPR-compliant AI customer support · Open data · MCP
Cheaper AI customer support alternatives
- Tidio (Lyro AI) from $29/mo
- Help Scout from $25/mo
- Gorgias from $10/mo
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