Best AI Customer Support · pricing · Updated June 2026

Tidio (Lyro AI) pricing (2026)

Tidio (Lyro AI) starts at $0/mo (Free), across 5 plans. Best for SMB e-commerce. Every figure links to Tidio (Lyro AI)'s own page and the date we captured it.

At a glance

Entry price: $0/mo (Free)
Free tier: Yes · 7-day trial
Compliance: HIPAA No · SOC 2 Yes · GDPR Yes
Best for: SMB e-commerce; Shopify stores; teams wanting live chat plus AI in one tool

Tidio (Lyro AI) plans & pricing

All published Tidio (Lyro AI) plans. Sourced per row; quote-only tiers show no price.
Plan	Monthly	Annual	Billing	Notes	Source
Free	$0	—	flat	Forever-free. 50 billable conversations/month. Live chat and ticketing included. Lyro AI not included in base free tier.	tidio.com
Starter	$29	−17%	flat	~$29/mo monthly; ~$24.17/mo billed annually (2 months free). 100 billable conversations, 50 one-time free Lyro AI conversations, 100 Flows visitors. Basic analytics, live chat, ticketing.	tidio.com
Growth	$59	−17%	flat	~$59/mo monthly; from ~$49.17/mo annually. Scales from 250 up to 2,000 billable conversations/month. Advanced analytics, auto chat assignment, macros, permissions, ticketing automations. Lyro AI add-on from $32.50/mo for 50 conversations.	tidio.com
Plus	$749	−17%	flat	Starts at $749/mo. Custom billable conversations, departments, multiproject, custom branding, OpenAPI access, dedicated Success Manager, live chat support.	tidio.com
Premium	Quote-only	—	custom	Contact for pricing. Includes 3,000+ Lyro AI conversations/month, guaranteed 50% Lyro AI resolution rate, Mobile SDK, advanced Copilot, managed service, Slack support, SSO, compliance features.	tidio.com

Last verified 2026-06-15. All plan prices fetched from tidio.com/pricing. Compliance from trust.tidio.com — SOC 2 Type II + GDPR confirmed (also CCPA, EU AI Act, NIST AI RMF); HIPAA not listed.

Capabilities

Integrations: Shopify, Salesforce, Zendesk, Messenger, WhatsApp, Instagram, WooCommerce, Klaviyo.

Key features: Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier.

Plan limits: Free plan capped at 50 conversations/month; Lyro AI conversations are a separate paid add-on on most plans; Growth scales 250 to 2,000 conversations; higher volume requires Plus/Premium.

Frequently asked questions

How much does Tidio (Lyro AI) cost?

Tidio (Lyro AI) starts at $0/mo (Free); it has 5 published plans. Verified 2026-06-15.

Is Tidio (Lyro AI) cheaper billed annually?

Yes. Tidio (Lyro AI) publishes a 17% discount for paying annually (on the Starter plan). Verified 2026-06-15.

What are cheaper alternatives to Tidio (Lyro AI)?

Cheaper ai customer support than Tidio (Lyro AI) (entry $0/mo) include Gorgias at $10/mo, Help Scout at $25/mo. Verified 2026-06-15.

Does Tidio (Lyro AI) support HIPAA?

Tidio (Lyro AI) HIPAA support: No. SOC 2: Yes. GDPR: Yes.

Does Tidio (Lyro AI) have a free plan?

Tidio (Lyro AI) free tier: Yes; 7-day free trial.

Tidio (Lyro AI) vs alternatives

Compare all ai customer support → · Tidio (Lyro AI) alternatives → · Open data · MCP