AI Customer Support · pricing · Updated September 2026
Tidio (Lyro AI) pricing (2026)
Tidio (Lyro AI) starts at $0/mo (Free) as checked on 2026-09-02, read from Tidio (Lyro AI)'s own pricing page; 5 plans. Best for SMB e-commerce. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes · 7-day trial
- Compliance: HIPAA No · SOC 2 Yes · GDPR Yes
- Best for: SMB e-commerce; Shopify stores; teams wanting live chat plus AI in one tool
As of · every figure below links to its source STALE · 2026-06-15
Tidio (Lyro AI) plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Forever-free. 50 billable conversations/month. Live chat and ticketing included. Lyro AI not included in base free tier. | tidio.com |
| Starter | $29 | −17% | flat | ~$29/mo monthly; ~$24.17/mo billed annually (2 months free). 100 billable conversations, 50 one-time free Lyro AI conversations, 100 Flows visitors. Basic analytics, live chat, ticketing. | tidio.com |
| Growth | $59 | −17% | flat | ~$59/mo monthly; from ~$49.17/mo annually. Scales from 250 up to 2,000 billable conversations/month. Advanced analytics, auto chat assignment, macros, permissions, ticketing automations. Lyro AI add-on from $32.50/mo for 50 conversations. | tidio.com |
| Plus | $749 | −17% | flat | Starts at $749/mo. Custom billable conversations, departments, multiproject, custom branding, OpenAPI access, dedicated Success Manager, live chat support. | tidio.com |
| Premium | not priced monthly | — | custom | Contact for pricing. Includes 3,000+ Lyro AI conversations/month, guaranteed 50% Lyro AI resolution rate, Mobile SDK, advanced Copilot, managed service, Slack support, SSO, compliance features. | tidio.com |
Last verified 2026-09-02. STALE · 2026-06-15 All plan prices fetched from tidio.com/pricing. Compliance from trust.tidio.com — SOC 2 Type II + GDPR confirmed (also CCPA, EU AI Act, NIST AI RMF); HIPAA not listed. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
Price on record
$29/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Shopify, Salesforce, Zendesk, Messenger, WhatsApp, Instagram, WooCommerce, Klaviyo.
Key features: Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier.
Plan limits: Free plan capped at 50 conversations/month; Lyro AI conversations are a separate paid add-on on most plans; Growth scales 250 to 2,000 conversations; higher volume requires Plus/Premium.
Frequently asked questions
How much does Tidio (Lyro AI) cost?
Tidio (Lyro AI) starts at $0/mo (Free); it has 5 published plans. Verified 2026-09-02.
Is Tidio (Lyro AI) cheaper billed annually?
Yes. Tidio (Lyro AI) publishes a 17% discount for paying annually (on the Starter plan). Verified 2026-09-02.
What are cheaper alternatives to Tidio (Lyro AI)?
Cheaper AI customer support than Tidio (Lyro AI) (entry $0/mo) include Gorgias at $10/mo, Help Scout at $25/mo. Verified 2026-09-02.
Does Tidio (Lyro AI) support HIPAA?
Tidio (Lyro AI) HIPAA support: No. SOC 2: Yes. GDPR: Yes.
Does Tidio (Lyro AI) have a free plan?
Tidio (Lyro AI) free tier: Yes; 7-day free trial.
Tidio (Lyro AI) vs alternatives
Compare all AI customer support · Tidio (Lyro AI) alternatives · True cost of AI customer support · SOC 2-certified AI customer support · HIPAA-compliant AI customer support · GDPR-compliant AI customer support · Open data · MCP
Cheaper AI customer support alternatives
- Help Scout from $25/mo
- Gorgias from $10/mo
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