Is Gorgias or Tidio (Lyro AI) cheaper?

Tidio (Lyro AI) has the lower entry price — Gorgias starts at $10/mo and Tidio (Lyro AI) at $0/mo.

Does Gorgias or Tidio (Lyro AI) support HIPAA?

HIPAA support — Gorgias: Yes; Tidio (Lyro AI): No. Confirm current scope with the vendor.

Gorgias vs Tidio (Lyro AI)

A sourced, side-by-side comparison for ai customer support. Tidio (Lyro AI) has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Tidio (Lyro AI) has the lower entry price — Gorgias starts at $10/mo, Tidio (Lyro AI) at $0/mo. Free tier: Gorgias No, Tidio (Lyro AI) Yes. HIPAA: Gorgias Yes, Tidio (Lyro AI) No.

As of 2026-09-02 · figures link to their source below STALE

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forShopify e-commerce brands

Tidio (Lyro AI)

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2Yes

GDPRYes

Best forSMB e-commerce

Sources — Gorgias: gorgias.com (verified 2026-09-02) · Tidio (Lyro AI): tidio.com (verified 2026-09-02) STALE · 2026-06-15

Key features

Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales

Tidio (Lyro AI): Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier

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