Best AI Customer Support · head-to-head
Gorgias vs Tidio (Lyro AI)
A sourced, side-by-side comparison for ai customer support. Tidio (Lyro AI) has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Gorgias $10/mo vs Tidio (Lyro AI) $0/mo — Tidio (Lyro AI) is cheaper to start.
- Free tier: Gorgias No; Tidio (Lyro AI) Yes.
- HIPAA: Gorgias Yes; Tidio (Lyro AI) No.
Side by side
| Gorgias | Tidio (Lyro AI) | |
|---|---|---|
| Entry price | $10/mo (Starter) | $0/mo (Free) |
| Free tier | No | Yes |
| HIPAA (BAA) | Yes | No |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Shopify e-commerce brands | SMB e-commerce |
Sources — Gorgias: gorgias.com (verified 2026-06-15). Tidio (Lyro AI): tidio.com (verified 2026-06-15).
Key features
Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales
Tidio (Lyro AI): Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier