Is Gorgias or Tidio (Lyro AI) cheaper?

Tidio (Lyro AI) has the lower entry price — Gorgias starts at $10/mo and Tidio (Lyro AI) at $0/mo.

Does Gorgias or Tidio (Lyro AI) support HIPAA?

HIPAA support — Gorgias: Yes; Tidio (Lyro AI): No. Confirm current scope with the vendor.

Gorgias vs Tidio (Lyro AI)

A sourced, side-by-side comparison for ai customer support. Tidio (Lyro AI) has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Tidio (Lyro AI) has the lower entry price — Gorgias starts at $10/mo, Tidio (Lyro AI) at $0/mo. Free tier: Gorgias No, Tidio (Lyro AI) Yes. HIPAA: Gorgias Yes, Tidio (Lyro AI) No.

As of 2026-06-15 · figures link to their source below

Side by side

Gorgias

$10/mo entry

Entry price$10/mo (Starter)

Free tierNo

HIPAA (BAA)Yes

SOC 2Yes

GDPRYes

Best forShopify e-commerce brands

Tidio (Lyro AI)

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)No

SOC 2Yes

GDPRYes

Best forSMB e-commerce

Sources — Gorgias: gorgias.com (verified 2026-06-15) · Tidio (Lyro AI): tidio.com (verified 2026-06-15)

Key features

Gorgias: AI Agent automates order management, returns, refunds, and discounts on Shopify; Ticket-based pricing with separate AI resolution billing; Deep Shopify integration with order editing and subscription management; Revenue statistics dashboard showing support impact on sales

Tidio (Lyro AI): Lyro AI agent handles conversations autonomously with configurable resolution rate; Flows chatbot builder for no-code automation; Multichannel: live chat, email, Messenger, WhatsApp, Instagram; Guaranteed 50% AI resolution rate on Premium tier

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