Is Marker.io or Userback cheaper?

Userback has the lower entry price — Marker.io starts at $59/mo and Userback at $0/mo.

Does Marker.io or Userback support HIPAA?

HIPAA support — Marker.io: —; Userback: —. Confirm current scope with the vendor.

Marker.io vs Userback

A sourced, side-by-side comparison for bug reporting. Userback has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Userback has the lower entry price — Marker.io starts at $59/mo, Userback at $0/mo. Free tier: Marker.io No, Userback Yes. HIPAA: Marker.io —, Userback —.

As of 2026-06-18 · figures link to their source below

Side by side

Marker.io

$59/mo entry

Entry price$59/mo (Starter)

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forproduct teams

Userback

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forSaaS product teams

Sources — Marker.io: marker.io (verified 2026-06-18) · Userback: userback.io (verified 2026-06-18)

Key features

Marker.io: Visual bug capture widget with annotated screenshots; Session replay and developer console/network logs; Unlimited guest reporters on all plans; Two-way sync with issue trackers (Jira, Linear, GitHub)

Userback: Forever-free tier with unlimited feedback collection; AI Feedback & Insights for automatic categorization; Session replay built in (Business plan); Mobile SDK for in-app feedback (Business Plus)

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