Is Userback or Marker.io cheaper?

Userback has the lower entry price — Userback starts at $0/mo and Marker.io at $59/mo.

Does Userback or Marker.io support HIPAA?

HIPAA support — Userback: —; Marker.io: —. Confirm current scope with the vendor.

Userback vs Marker.io

A sourced, side-by-side comparison for bug reporting. Userback has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Userback has the lower entry price — Userback starts at $0/mo, Marker.io at $59/mo. Free tier: Userback Yes, Marker.io No. HIPAA: Userback —, Marker.io —.

As of 2026-09-02 · figures link to their source below

Side by side

Userback

$0/mo entry

Entry price$0/mo (Free)

Free tierYes

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forSaaS product teams

Marker.io

$59/mo entry

Entry price$59/mo (Starter)

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forproduct teams

Sources — Userback: userback.io (verified 2026-09-02) · Marker.io: marker.io (verified 2026-09-02)

Key features

Userback: Forever-free tier with unlimited feedback collection; AI Feedback & Insights for automatic categorization; Session replay built in (Business plan); Mobile SDK for in-app feedback (Business Plus)

Marker.io: Visual bug capture widget with annotated screenshots; Session replay and developer console/network logs; Unlimited guest reporters on all plans; Two-way sync with issue trackers (Jira, Linear, GitHub)

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