Best CRM Software · head-to-head
Salesforce Sales Cloud vs Freshsales (Freshworks CRM)
A sourced, side-by-side comparison for crm software. Salesforce Sales Cloud has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Salesforce Sales Cloud $0/mo vs Freshsales (Freshworks CRM) $0/mo — Salesforce Sales Cloud is cheaper to start.
- Free tier: Salesforce Sales Cloud Yes; Freshsales (Freshworks CRM) Yes.
- HIPAA: Salesforce Sales Cloud Yes; Freshsales (Freshworks CRM) Yes.
Side by side
| Salesforce Sales Cloud | Freshsales (Freshworks CRM) | |
|---|---|---|
| Entry price | $0/mo (Free (Starter)) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | large enterprises with complex sales processes | SMB sales teams wanting built-in calling |
Sources — Salesforce Sales Cloud: salesforce.com (verified 2026-06-13). Freshsales (Freshworks CRM): freshworks.com (verified 2026-06-13).
Key features
Salesforce Sales Cloud: Einstein / Agentforce AI agents for sales; AppExchange marketplace with thousands of apps; Deeply customizable platform (custom objects, Flow automation, Apex); Advanced forecasting and pipeline inspection; Native Slack and Tableau analytics integration
Freshsales (Freshworks CRM): Freddy AI: 0-99 contact scoring, at-risk deal flags, AI email drafting; Built-in telephony (phone system out of the box, no third-party dialer); Sales sequences and auto-assignment / territory management; Unified Freshworks suite (support, marketing, calling); Visual Kanban deal views