Best CRM Software · head-to-head
Salesforce Sales Cloud vs Freshsales (Freshworks CRM)
A sourced, side-by-side comparison for crm software. Salesforce Sales Cloud has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Salesforce Sales Cloud has the lower entry price — Salesforce Sales Cloud starts at $0/mo, Freshsales (Freshworks CRM) at $0/mo. Free tier: Salesforce Sales Cloud Yes, Freshsales (Freshworks CRM) Yes. HIPAA: Salesforce Sales Cloud Yes, Freshsales (Freshworks CRM) Yes.
As of 2026-09-02 · figures link to their source below STALE
Side by side
Salesforce Sales Cloud
$0/mo entryFreshsales (Freshworks CRM)
$0/mo entrySources — Salesforce Sales Cloud: salesforce.com (verified 2026-09-02) · Freshsales (Freshworks CRM): freshworks.com (verified 2026-09-02) STALE · 2026-06-13
Key features
Salesforce Sales Cloud: Einstein / Agentforce AI agents for sales; AppExchange marketplace with thousands of apps; Deeply customizable platform (custom objects, Flow automation, Apex); Advanced forecasting and pipeline inspection; Native Slack and Tableau analytics integration
Freshsales (Freshworks CRM): Freddy AI: 0-99 contact scoring, at-risk deal flags, AI email drafting; Built-in telephony (phone system out of the box, no third-party dialer); Sales sequences and auto-assignment / territory management; Unified Freshworks suite (support, marketing, calling); Visual Kanban deal views