The Front Desk Review

Best CRM Software · head-to-head

Zoho CRM vs Freshsales (Freshworks CRM)

A sourced, side-by-side comparison for crm software. Zoho CRM has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Zoho CRM has the lower entry price — Zoho CRM starts at $0/mo, Freshsales (Freshworks CRM) at $0/mo. Free tier: Zoho CRM Yes, Freshsales (Freshworks CRM) Yes. HIPAA: Zoho CRM Yes, Freshsales (Freshworks CRM) Yes.

As of 2026-06-13 · figures link to their source below

Side by side

Zoho CRM

$0/mo entry
Entry price$0/mo (Free)
Free tierYes
HIPAA (BAA)Yes
SOC 2Yes
GDPRYes
Best forbudget-conscious SMBs wanting full automation

Freshsales (Freshworks CRM)

$0/mo entry
Entry price$0/mo (Free)
Free tierYes
HIPAA (BAA)Yes
SOC 2Yes
GDPRYes
Best forSMB sales teams wanting built-in calling

Sources — Zoho CRM: zoho.com (verified 2026-06-13) · Freshsales (Freshworks CRM): freshworks.com (verified 2026-06-13)

Key features

Zoho CRM: Zia AI assistant (predictive scoring, anomaly detection, Zia Vision card scanning); Blueprint process automation and CPQ; Deep native integration across the Zoho ecosystem (40+ apps); Highly affordable per-user pricing for full automation; Territory management and advanced forecasting

Freshsales (Freshworks CRM): Freddy AI: 0-99 contact scoring, at-risk deal flags, AI email drafting; Built-in telephony (phone system out of the box, no third-party dialer); Sales sequences and auto-assignment / territory management; Unified Freshworks suite (support, marketing, calling); Visual Kanban deal views

← All crm software compared · Open data