Best CRM Software · head-to-head
Zoho CRM vs Freshsales (Freshworks CRM)
A sourced, side-by-side comparison for crm software. Zoho CRM has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Zoho CRM $0/mo vs Freshsales (Freshworks CRM) $0/mo — Zoho CRM is cheaper to start.
- Free tier: Zoho CRM Yes; Freshsales (Freshworks CRM) Yes.
- HIPAA: Zoho CRM Yes; Freshsales (Freshworks CRM) Yes.
Side by side
| Zoho CRM | Freshsales (Freshworks CRM) | |
|---|---|---|
| Entry price | $0/mo (Free) | $0/mo (Free) |
| Free tier | Yes | Yes |
| HIPAA (BAA) | Yes | Yes |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | budget-conscious SMBs wanting full automation | SMB sales teams wanting built-in calling |
Sources — Zoho CRM: zoho.com (verified 2026-06-13). Freshsales (Freshworks CRM): freshworks.com (verified 2026-06-13).
Key features
Zoho CRM: Zia AI assistant (predictive scoring, anomaly detection, Zia Vision card scanning); Blueprint process automation and CPQ; Deep native integration across the Zoho ecosystem (40+ apps); Highly affordable per-user pricing for full automation; Territory management and advanced forecasting
Freshsales (Freshworks CRM): Freddy AI: 0-99 contact scoring, at-risk deal flags, AI email drafting; Built-in telephony (phone system out of the box, no third-party dialer); Sales sequences and auto-assignment / territory management; Unified Freshworks suite (support, marketing, calling); Visual Kanban deal views