Best CRM Software · head-to-head
Zoho CRM vs Freshsales (Freshworks CRM)
A sourced, side-by-side comparison for crm software. Zoho CRM has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.
Zoho CRM has the lower entry price — Zoho CRM starts at $0/mo, Freshsales (Freshworks CRM) at $0/mo. Free tier: Zoho CRM Yes, Freshsales (Freshworks CRM) Yes. HIPAA: Zoho CRM Yes, Freshsales (Freshworks CRM) Yes.
As of 2026-09-02 · figures link to their source below STALE
Side by side
Zoho CRM
$0/mo entryFreshsales (Freshworks CRM)
$0/mo entrySources — Zoho CRM: zoho.com (verified 2026-09-02) · Freshsales (Freshworks CRM): freshworks.com (verified 2026-09-02) STALE · 2026-06-13
Key features
Zoho CRM: Zia AI assistant (predictive scoring, anomaly detection, Zia Vision card scanning); Blueprint process automation and CPQ; Deep native integration across the Zoho ecosystem (40+ apps); Highly affordable per-user pricing for full automation; Territory management and advanced forecasting
Freshsales (Freshworks CRM): Freddy AI: 0-99 contact scoring, at-risk deal flags, AI email drafting; Built-in telephony (phone system out of the box, no third-party dialer); Sales sequences and auto-assignment / territory management; Unified Freshworks suite (support, marketing, calling); Visual Kanban deal views