Best Customer Success Software · head-to-head
Akita vs Planhat
A sourced, side-by-side comparison for customer success software. Akita has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Akita $49/mo vs Planhat —/mo — Akita is cheaper to start.
- Free tier: Akita No; Planhat No.
- HIPAA: Akita —; Planhat —.
Side by side
| Akita | Planhat | |
|---|---|---|
| Entry price | $49/mo (Small Teams) | — |
| Free tier | No | No |
| HIPAA (BAA) | — | — |
| SOC 2 | — | Yes |
| GDPR | Yes | Yes |
| Best for | Small and growing SaaS teams | Revenue-focused CS teams |
Sources — Akita: akitaapp.com (verified 2026-06-15). Planhat: quote-only (verified 2026-06-15).
Key features
Akita: Transparent flat-rate published pricing (rare in CS space); 14-day free trial, cancel anytime; Broad SaaS integration support; GDPR compliant
Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations