Is Akita or Planhat cheaper?

Akita has the lower entry price — Akita starts at $49/mo and Planhat at —/mo.

Does Akita or Planhat support HIPAA?

HIPAA support — Akita: —; Planhat: —. Confirm current scope with the vendor.

Best Customer Success Software · head-to-head

Akita vs Planhat

A sourced, side-by-side comparison for customer success software. Akita has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Akita has the lower entry price — Akita starts at $49/mo, Planhat at —/mo. Free tier: Akita No, Planhat No. HIPAA: Akita —, Planhat —.

As of 2026-06-15 · figures link to their source below

Side by side

Akita

$49/mo entry

Entry price$49/mo (Small Teams)

Free tierNo

HIPAA (BAA)—

SOC 2—

GDPRYes

Best forSmall and growing SaaS teams

Planhat

Quote-only

Entry price—

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forRevenue-focused CS teams

Sources — Akita: akitaapp.com (verified 2026-06-15) · Planhat: quote-only (verified 2026-06-15)

Key features

Akita: Transparent flat-rate published pricing (rare in CS space); 14-day free trial, cancel anytime; Broad SaaS integration support; GDPR compliant

Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations

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