Does Akita or Planhat support HIPAA?

HIPAA support — Akita: —; Planhat: —. Confirm current scope with the vendor.

Best Customer Success Software · head-to-head

Akita vs Planhat

A sourced, side-by-side comparison for customer success software. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Akita starts at $49/mo; Planhat is quote-only, so the two cannot be ranked on entry price. Free tier: Akita No, Planhat No. HIPAA: Akita —, Planhat —.

As of 2026-09-02 · figures link to their source below

Side by side

Akita

$49/mo entry

Entry price$49/mo (Small Teams)

Free tierNo

HIPAA (BAA)—

SOC 2—

GDPRYes

Best forSmall and growing SaaS teams

Planhat

quote-only

Entry pricequote-only

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forRevenue-focused CS teams

Sources — Akita: akitaapp.com (verified 2026-09-02) · Planhat: planhat.com (verified 2026-09-02)

Key features

Akita: Transparent flat-rate published pricing (rare in CS space); 14-day free trial, cancel anytime; Broad SaaS integration support; GDPR compliant

Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations

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