Independent · sourced · Updated June 2026
Best Customer Success Software (2026)
The cheapest customer success software is Akita at $49/mo. This page compares 8 options on entry price, free tier, HIPAA/SOC 2 and best-for — every figure linked to its source, updated June 2026.
8 options compared on price, free tier, compliance and fit — ranked cheapest-first. Every figure links to the vendor's own page and the date we captured it; quote-only tiers show “—”, never a guess.
Key takeaways
- Cheapest: Akita at $49/mo (Small Teams).
- HIPAA-ready: ChurnZero, Gainsight.
- Tracked: 8 vendors, data current through 2026-06-15.
Comparison
| # | Customer Success Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source |
|---|---|---|---|---|---|---|---|
| 1 | Akita | $49/mo Small Teams | No | — | — | Small and growing SaaS teams | akitaapp.com |
| 2 | ChurnZero | — | No | Yes | Yes | Mid-market to enterprise B2B SaaS | quote-only |
| 3 | Custify | — | No | — | Yes | European B2B SaaS companies | quote-only |
| 4 | EverAfter | — | No | — | Yes | Digital CS and scaled customer success | quote-only |
| 5 | Gainsight | — | No | Yes | Yes | Enterprise B2B SaaS CS teams | quote-only |
| 6 | Planhat | — | No | — | Yes | Revenue-focused CS teams | quote-only |
| 7 | Totango | — | — | — | Yes | Scaling B2B SaaS teams | quote-only |
| 8 | Vitally | — | No | — | Yes | B2B SaaS CS teams | quote-only |
Prices are the lowest published self-serve monthly rate as captured on the linked source. Annual-billing and usage details are on each vendor's record in our open dataset.
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Frequently asked questions
What is the cheapest customer success software?
Akita has the lowest published entry price at $49/mo (Small Teams), as of 2026-06-15.
Which customer success software support HIPAA?
ChurnZero, Gainsight state HIPAA support (a BAA). Always confirm current scope with the vendor.
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How we compiled this
Official pricing pages were re-fetched and verified for each vendor on 2026-06-15: vitally.io/pricing, custify.com/pricing, totango.com/packages, planhat.com/pricing, churnzero.com (demo-only, no pricing page), gainsight.com/pricing, akitaapp.com/pricing, everafter.ai/pricing. Security/compliance sub-pages were fetched for certification data. ADVERSARIAL CORRECTIONS: (1) Totango's official packages page shows ONLY 'Talk to sales' for every tier — the prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). (2) Totango's forever-free 'Community Edition' could not be confirmed on the official page (only secondary sources), so freeTier and the $0 plan price were set to null. (3) ChurnZero publishes no named plan tiers; the fabricated 'Growth' and 'Enterprise' plans plus their invented contract-value ranges were removed and collapsed to a single quote-only plan. (4) Speculative third-party dollar figures were stripped from Custify, Planhat, Gainsight, EverAfter, and ChurnZero notes. Akita is the only vendor with fully published, verified self-serve prices ($49/$99/$499, 20% annual discount, 14-day trial). All other vendors are confirmed quote-only with monthlyUsd=null. Compliance claims were verified against vendor security pages: HIPAA is asserted only by ChurnZero and Gainsight. accessedAt 2026-06-15.
Last verified 2026-06-15. We re-check published prices and compliance on a recurring cadence and update this page when they change.
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