Independent · sourced · Updated November 2026
Best Customer Success Software (2026)
8 customer success software options compared on price, free tier, compliance and fit — ranked by entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it; where a vendor publishes no monthly price we name the kind of pricing it uses, never a guess.
The cheapest customer success software is Akita at $49/mo. All 8 compared below on price, free tier and compliance — every figure sourced and dated, updated November 2026.
As of Nov 1, 2026 · figures linked to their source in the table below
Key takeaways
- States HIPAA support: ChurnZero, Gainsight.
- Tracked: 8 vendors, data current through 2026-11-01. STALE · 2026-06-15
Comparison
| # | Customer Success Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source | Visit |
|---|---|---|---|---|---|---|---|---|
| 1 | Akita | $49/mo Small Teams | No | — | — | Small and growing SaaS teams | akitaapp.com | Visit → |
| 2 | ChurnZero STALE · 2026-09-02 | quote-only | No | Yes | Yes | Mid-market to enterprise B2B SaaS | churnzero.com | Visit → |
| 3 | Custify | not priced monthly | No | — | Yes | European B2B SaaS companies | custify.com | Visit → |
| 4 | EverAfter STALE · 2026-09-02 | not priced monthly | No | — | Yes | Digital CS and scaled customer success | everafter.ai | Visit → |
| 5 | Gainsight | not priced monthly | No | Yes | Yes | Enterprise B2B SaaS CS teams | gainsight.com | Visit → |
| 6 | Planhat STALE · 2026-09-02 | quote-only | No | — | Yes | Revenue-focused CS teams | planhat.com | Visit → |
| 7 | Totango STALE · 2026-06-15 | not priced monthly | — | — | Yes | Scaling B2B SaaS teams | totango.com | Visit → |
| 8 | Vitally | not priced monthly | No | — | Yes | B2B SaaS CS teams | vitally.io | Visit → |
Prices are the lowest published self-serve rate, with the period it is charged on, as captured on the linked source. Annual-billing and usage details are on each vendor's record in our open dataset.
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What is the cheapest customer success software?
Akita has the lowest published entry price at $49/mo (Small Teams), as of 2026-11-01.
Which customer success software support HIPAA?
ChurnZero, Gainsight state HIPAA support (a BAA). Always confirm current scope with the vendor.
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