Independent · sourced · Updated June 2026
Best Customer Success Software (2026)
8 customer success software options compared on price, free tier, compliance and fit — ranked by entry price. Every figure links to the vendor's own page and the date we captured it; quote-only tiers show a dash, never a guess.
The cheapest customer success software is Akita at $49/mo. All 8 compared below on price, free tier and compliance — every figure sourced and dated, updated June 2026.
As of Jun 15, 2026 · figures linked to their source in the table below
Key takeaways
- HIPAA-ready: ChurnZero, Gainsight.
- Tracked: 8 vendors, data current through 2026-06-15.
Comparison
| # | Customer Success Software | Entry price | Free | HIPAA | SOC 2 | Best for | Source | Visit |
|---|---|---|---|---|---|---|---|---|
| 1 | Akita | $49/mo Small Teams | No | — | — | Small and growing SaaS teams | akitaapp.com | Visit → |
| 2 | ChurnZero | — | No | Yes | Yes | Mid-market to enterprise B2B SaaS | quote-only | Visit → |
| 3 | Custify | — | No | — | Yes | European B2B SaaS companies | quote-only | Visit → |
| 4 | EverAfter | — | No | — | Yes | Digital CS and scaled customer success | quote-only | Visit → |
| 5 | Gainsight | — | No | Yes | Yes | Enterprise B2B SaaS CS teams | quote-only | Visit → |
| 6 | Planhat | — | No | — | Yes | Revenue-focused CS teams | quote-only | Visit → |
| 7 | Totango | — | — | — | Yes | Scaling B2B SaaS teams | quote-only | Visit → |
| 8 | Vitally | — | No | — | Yes | B2B SaaS CS teams | quote-only | Visit → |
Prices are the lowest published self-serve monthly rate as captured on the linked source. Annual-billing and usage details are on each vendor's record in our open dataset.
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What is the cheapest customer success software?
Akita has the lowest published entry price at $49/mo (Small Teams), as of 2026-06-15.
Which customer success software support HIPAA?
ChurnZero, Gainsight state HIPAA support (a BAA). Always confirm current scope with the vendor.
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