Best Customer Success Software · head-to-head
Planhat vs Totango
A sourced, side-by-side comparison for customer success software. Planhat has the lower entry price. Every figure links to the vendor's own page and the date we captured it.
At a glance
- Price: Planhat —/mo vs Totango —/mo — Planhat is cheaper to start.
- Free tier: Planhat No; Totango —.
- HIPAA: Planhat —; Totango —.
Side by side
| Planhat | Totango | |
|---|---|---|
| Entry price | — | — |
| Free tier | No | — |
| HIPAA (BAA) | — | — |
| SOC 2 | Yes | Yes |
| GDPR | Yes | Yes |
| Best for | Revenue-focused CS teams | Scaling B2B SaaS teams |
Sources — Planhat: quote-only (verified 2026-06-15). Totango: quote-only (verified 2026-06-15).
Key features
Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations
Totango: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product