Does Planhat or Totango support HIPAA?

HIPAA support — Planhat: —; Totango: —. Confirm current scope with the vendor.

Best Customer Success Software · head-to-head

Planhat vs Totango

A sourced, side-by-side comparison for customer success software. Planhat has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

Planhat has the lower entry price — Planhat starts at —/mo, Totango at —/mo. Free tier: Planhat No, Totango —. HIPAA: Planhat —, Totango —.

As of 2026-06-15 · figures link to their source below

Side by side

Planhat

Quote-only

Entry price—

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forRevenue-focused CS teams

Totango

Quote-only

Entry price—

Free tier—

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forScaling B2B SaaS teams

Sources — Planhat: quote-only (verified 2026-06-15) · Totango: quote-only (verified 2026-06-15)

Key features

Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations

Totango: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product

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