Does Planhat or Totango support HIPAA?

HIPAA support — Planhat: —; Totango: —. Confirm current scope with the vendor.

Best Customer Success Software · head-to-head

Planhat vs Totango

A sourced, side-by-side comparison for customer success software. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Neither publishes a monthly price — Planhat is quote-only and Totango is not priced monthly. Free tier: Planhat No, Totango —. HIPAA: Planhat —, Totango —.

As of 2026-09-02 · figures link to their source below STALE

Side by side

Planhat

quote-only

Entry pricequote-only

Free tierNo

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forRevenue-focused CS teams

Totango

not priced monthly

Entry pricenot priced monthly

Free tier—

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forScaling B2B SaaS teams

Sources — Planhat: planhat.com (verified 2026-09-02) · Totango: totango.com (verified 2026-09-02) STALE · 2026-06-15

Key features

Planhat: Account-based pricing model (not per seat); Combined CRM + CSP + PSA in one platform; ISO 27001 + SOC 2 Type II certified; Native AI integrations

Totango: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product

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