Does Akita or Totango support HIPAA?

HIPAA support — Akita: —; Totango: —. Confirm current scope with the vendor.

Best Customer Success Software · head-to-head

Akita vs Totango

A sourced, side-by-side comparison for customer success software. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Akita starts at $49/mo; Totango is not priced monthly, so the two cannot be ranked on entry price. Free tier: Akita No, Totango —. HIPAA: Akita —, Totango —.

As of 2026-09-02 · figures link to their source below STALE

Side by side

Akita

$49/mo entry

Entry price$49/mo (Small Teams)

Free tierNo

HIPAA (BAA)—

SOC 2—

GDPRYes

Best forSmall and growing SaaS teams

Totango

not priced monthly

Entry pricenot priced monthly

Free tier—

HIPAA (BAA)—

SOC 2Yes

GDPRYes

Best forScaling B2B SaaS teams

Sources — Akita: akitaapp.com (verified 2026-09-02) · Totango: totango.com (verified 2026-09-02) STALE · 2026-06-15

Key features

Akita: Transparent flat-rate published pricing (rare in CS space); 14-day free trial, cancel anytime; Broad SaaS integration support; GDPR compliant

Totango: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product

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