Customer Success Software · true cost · Updated June 2026
The true cost of customer success software
What you'll actually pay. Of the 8 customer success software tools we track, 7 publish no self-serve price (quote-only). Here's every tool's entry price and its hidden-cost flags — each linked to its sourced record.
The hidden-cost picture
- No public price: 7 of 8 are quote-only (contact sales).
- Cheapest published: Akita from $49/mo.
- No overage or setup fee: Akita.
As of · re-verified with each catalog refresh
Customer Success Software — entry price & hidden-cost flags
| Tool | Entry price | Usage overages | Setup fee |
|---|---|---|---|
| Akita | $49/mo | — | — |
| ChurnZero | Quote-only | — | — |
| Custify | Quote-only | — | — |
| EverAfter | Quote-only | — | — |
| Gainsight | Quote-only | — | — |
| Planhat | Quote-only | — | — |
| Totango | Quote-only | — | — |
| Vitally | Quote-only | — | — |
Prices and fee terms re-verified with each catalog refresh. Last catalog update 2026-06-15. "Quote-only" means the vendor publishes no self-serve price.
Frequently asked questions
Does customer success software have hidden fees?
Across the 8 customer success software tools we track: 7 publish no self-serve price (quote-only). As of 2026-06-15.
What is the cheapest customer success software with published pricing?
Akita, from $49/mo. Verified 2026-06-15.
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