Customer Success Software · true cost · Updated November 2026
The true cost of customer success software
What you'll actually pay. Of the 8 customer success software tools we track, 2 publish no self-serve price (quote-only), 5 price on a basis this column cannot carry. Here's every tool's entry price and its hidden-cost flags — each linked to its sourced record.
The hidden-cost picture
- No public price: 2 of 8 are quote-only (contact sales).
- Not priced monthly: 5 publish a figure on another basis — usage rates, non-USD, or annual-only.
- Cheapest published: Akita from $49/mo.
- No overage or setup fee: Akita.
As of · re-verified with each catalog refresh
Customer Success Software — entry price & hidden-cost flags
| Tool | Entry price | Usage overages | Setup fee |
|---|---|---|---|
| Akita | $49/mo | — | — |
| ChurnZero | quote-only | — | — |
| Custify | not priced monthly | — | — |
| EverAfter | not priced monthly | — | — |
| Gainsight | not priced monthly | — | — |
| Planhat | quote-only | — | — |
| Totango | not priced monthly | — | — |
| Vitally | not priced monthly | — | — |
Prices and fee terms re-verified with each catalog refresh. Last catalog update 2026-11-01. "Quote-only" means the vendor publishes no self-serve price.
Frequently asked questions
Does customer success software have hidden fees?
Across the 8 customer success software tools we track: 2 publish no self-serve price (quote-only), 5 price on a basis this column cannot carry. As of 2026-11-01.
What is the cheapest customer success software with published pricing?
Akita, from $49/mo. Verified 2026-11-01.
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