Customer Success Software · pricing · Updated September 2026
ChurnZero pricing (2026)
ChurnZero publishes no self-serve price (quote-only) as checked on 2026-09-02, read from ChurnZero's own pricing page; 1 plans. Best for Mid-market to enterprise B2B SaaS. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Mid-market to enterprise B2B SaaS; Teams with complex churn prevention workflows; Companies needing HIPAA-compliant CS tooling
As of · every figure below links to its source STALE · 2026-09-02
ChurnZero plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Custom STALE · 2026-09-02 | quote-only | — | Custom / quote | Quote only — ChurnZero publishes no pricing and no named tiers; all engagement is via 'Book a Demo'. Pricing is based on number of customer accounts managed; annual contracts. | churnzero.com |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Re-fetched churnzero.com 2026-06-15: site is demo/quote-only with NO published pricing and NO named plan tiers. The 'Growth' and 'Enterprise' named plans in an earlier version of this record (and invented $12k/$40k-$80k contract figures) were fabricated and removed; collapsed to a single quote-only plan. HIPAA + SOC 2 Type 2 + ISO 27001 confirmed via ChurnZero trust center (compliance.churnzero.com / churnzero.com/trust-center).
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Gong, Stripe, Chargebee, Pendo, Mixpanel, Intercom, Jira.
Key features: Real-time customer health scoring; In-app communication and NPS surveys; Journey orchestration and automation; HIPAA + SOC 2 Type 2 + ISO 27001 certified.
Plan limits: No published seat/account limits or named tiers; all negotiated per contract; Annual contract required.
Frequently asked questions
Does ChurnZero support HIPAA?
Yes — ChurnZero states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does ChurnZero have a free plan?
No — ChurnZero publishes no free tier.
ChurnZero vs alternatives
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This standing as a plaque
ChurnZero currently holds a bronze deskmark here — Rank 7 of 8 · Customer Success Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if ChurnZero moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.