Best Customer Success Software · pricing · Updated June 2026
ChurnZero pricing (2026)
ChurnZero publishes no self-serve price (quote-only), across 1 plans. Best for Mid-market to enterprise B2B SaaS. Every figure links to ChurnZero's own page and the date we captured it.
At a glance
- Entry price: Quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Mid-market to enterprise B2B SaaS; Teams with complex churn prevention workflows; Companies needing HIPAA-compliant CS tooling
ChurnZero plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Custom | Quote-only | — | custom | Quote only — ChurnZero publishes no pricing and no named tiers; all engagement is via 'Book a Demo'. Pricing is based on number of customer accounts managed; annual contracts. | churnzero.com |
Last verified 2026-06-15. Re-fetched churnzero.com 2026-06-15: site is demo/quote-only with NO published pricing and NO named plan tiers. The prior draft's 'Growth' and 'Enterprise' named plans (and invented $12k/$40k-$80k contract figures) were FABRICATED and removed; collapsed to a single quote-only plan. HIPAA + SOC 2 Type 2 + ISO 27001 confirmed via ChurnZero trust center (compliance.churnzero.com / churnzero.com/trust-center).
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Gong, Stripe, Chargebee, Pendo, Mixpanel, Intercom, Jira.
Key features: Real-time customer health scoring; In-app communication and NPS surveys; Journey orchestration and automation; HIPAA + SOC 2 Type 2 + ISO 27001 certified.
Plan limits: No published seat/account limits or named tiers; all negotiated per contract; Annual contract required.
Frequently asked questions
Does ChurnZero support HIPAA?
ChurnZero HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does ChurnZero have a free plan?
ChurnZero free tier: No.