Best Customer Success Software · pricing · Updated June 2026
Gainsight pricing (2026)
Gainsight publishes no self-serve price (quote-only), across 2 plans. Best for Enterprise B2B SaaS CS teams. Every figure links to Gainsight's own page and the date we captured it.
At a glance
- Entry price: Quote-only
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Enterprise B2B SaaS CS teams; Companies needing HIPAA compliance; Teams with large CSM-to-customer ratios
Gainsight plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essentials | Quote-only | — | custom | Request pricing (no published price). Includes 10 full users, 100 customers per user, unlimited viewer licenses, AI Insights, Automations, Customer 360, Playbooks, Health Scorecards, Surveys, Digital Journeys, Dashboards. | gainsight.com |
| Enterprise | Quote-only | — | custom | Request pricing (no published price). Includes 20 full users, 200 customers per user, unlimited viewer licenses, all Essentials features plus Renewal/Expansion Forecasting, Organizational Mapping, Sponsor Tracking. | gainsight.com |
Last verified 2026-06-15. Re-fetched gainsight.com/pricing 2026-06-15: Customer Success Essentials and Enterprise tiers both show 'Request Pricing' — no published prices. Removed speculative third-party '~$150/user' and '~$300/user' figures from notes. User/customer limits per tier confirmed on page. HIPAA supported per gainsight.com/security; SOC 2 Type II confirmed.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Jira, Slack, Mixpanel, Segment, Snowflake, Zuora, ServiceNow, Gong.
Key features: AI-powered insights and health scoring; Renewal and expansion forecasting (Enterprise); Digital journey automation; HIPAA supported + SOC 2 Type II certified.
Plan limits: Essentials: 10 full users, 100 customers/user; Enterprise: 20 full users, 200 customers/user; Viewer licenses unlimited on both tiers.
Frequently asked questions
Does Gainsight support HIPAA?
Gainsight HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Gainsight have a free plan?
Gainsight free tier: No.