Customer Success Software · pricing · Updated September 2026
Gainsight pricing (2026)
Gainsight publishes no monthly price — its published figure is on another basis (annual-only, non-USD, or one-time) as checked on 2026-09-02, read from Gainsight's own pricing page; 2 plans. Best for Enterprise B2B SaaS CS teams. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: not priced monthly
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Enterprise B2B SaaS CS teams; Companies needing HIPAA compliance; Teams with large CSM-to-customer ratios
As of · every figure below links to its source
Gainsight plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essentials | not priced monthly | — | custom | Request pricing (no published price). Includes 10 full users, 100 customers per user, unlimited viewer licenses, AI Insights, Automations, Customer 360, Playbooks, Health Scorecards, Surveys, Digital Journeys, Dashboards. | gainsight.com |
| Enterprise | not priced monthly | — | custom | Request pricing (no published price). Includes 20 full users, 200 customers per user, unlimited viewer licenses, all Essentials features plus Renewal/Expansion Forecasting, Organizational Mapping, Sponsor Tracking. | gainsight.com |
Last verified 2026-09-02. Re-fetched gainsight.com/pricing 2026-06-15: Customer Success Essentials and Enterprise tiers both show 'Request Pricing' — no published prices. Removed speculative third-party '~$150/user' and '~$300/user' figures from notes. User/customer limits per tier confirmed on page. HIPAA supported per gainsight.com/security; SOC 2 Type II confirmed. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Jira, Slack, Mixpanel, Segment, Snowflake, Zuora, ServiceNow, Gong.
Key features: AI-powered insights and health scoring; Renewal and expansion forecasting (Enterprise); Digital journey automation; HIPAA supported + SOC 2 Type II certified.
Plan limits: Essentials: 10 full users, 100 customers/user; Enterprise: 20 full users, 200 customers/user; Viewer licenses unlimited on both tiers.
Frequently asked questions
Does Gainsight support HIPAA?
Gainsight HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Gainsight have a free plan?
Gainsight free tier: No.
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Display this standing
Gainsight currently holds a platinum deskmark here — Rank 1 of 8 · Customer Success Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
The image is drawn from our live data, so it follows the standing rather than freezing it: if Gainsight moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.