Customer Success Software · pricing · Updated September 2026
Totango pricing (2026)
Totango publishes no monthly price — its published figure is on another basis (annual-only, non-USD, or one-time) as checked on 2026-09-02, read from Totango's own pricing page; 3 plans. Best for Scaling B2B SaaS teams. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: not priced monthly
- Free tier: —
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Scaling B2B SaaS teams; Enterprise CS teams needing account hierarchy; Teams wanting modular CS platform
As of · every figure below links to its source STALE · 2026-06-15
Totango plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Community Edition STALE · 2026-06-15 | not priced monthly | — | Custom / quote | Referenced by secondary sources as a free entry tier for small teams/startups, but a forever-free Community Edition is NOT confirmed on the official totango.com/packages page (no $0 price shown). The price is not recorded, pending official confirmation. | totango.com |
| Enterprise STALE · 2026-09-02 | quote-only | — | Custom / quote | Quote only ('Talk to sales'). Includes 10 practitioner seats, 2,000 customer accounts, 5 teams. Annual contract. | totango.com |
| Premier STALE · 2026-09-02 | quote-only | — | Custom / quote | Quote only ('Talk to sales'). Includes 20 practitioner seats, 3 viewer seats, unlimited teams, 10,000 customer accounts, dedicated account team. | totango.com |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Re-fetched totango.com/packages 2026-06-15: every tier shows ONLY 'Talk to sales' — NO dollar prices are published. The Starter $249 and Growth $1,099 figures from an earlier version of this record came solely from a third-party aggregator (zoftwarehub.com) and have been removed (removing them is better than guessing). The page now lists Totango (Enterprise, Premier), Unison AI, and Catalyst (Growth) products — all quote-only. A free 'Community Edition' is referenced by secondary sources but not confirmed on the official packages page, so its price was removed and the free tier is not recorded. SOC 2 Type 2 confirmed via totango.com legal/trust pages. The page this record cites as its source (https://www.totango.com/packages) is gone: on 2026-09-11 it answered 200 and redirected to https://www.totango.com/, both from a residential connection and from a datacenter on another continent — so the page is gone rather than withheld from one asker. Nothing else in this record can stand in for it, so re-sourcing needs a live page read; the figure stands as last read.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Totango, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Totango. Every correction on the site is in the corrections log.
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Dead citation disclosed, price unchanged. https://www.totango.com/packages was read twice on 2026-09-11: it answered 200 and redirected to https://www.totango.com/ from a residential connection and answered 200 and redirected to https://www.totango.com/ from a datacenter on another continent. One reading is not evidence — 27 pages this sweep called gone answered the second machine perfectly well — so only the ones both vantages agree on are written down. The record now says the link is a dead end. No figure changed: a price read on a day was read on that day, and the page going away later does not unread it.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Slack, Gmail, Outlook, Segment.
Key features: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product.
Plan limits: Enterprise: 2,000 customer accounts, 10 practitioner seats, 5 teams; Premier: 10,000 customer accounts, 20 practitioner seats, 3 viewer seats; No public dollar prices on official packages page.
Frequently asked questions
Does Totango support HIPAA?
Totango's public pages do not say whether it supports HIPAA. Its public pages also state SOC 2 and GDPR compliance.
Does Totango have a free plan?
Totango's public pages do not say whether it has a free tier.
Totango vs alternatives
Compare all customer success software · Totango alternatives · True cost of customer success software · SOC 2 claims in customer success software · GDPR claims in customer success software · Open data · MCP
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This standing as a plaque
Totango currently holds a bronze deskmark here — Rank 6 of 8 · Customer Success Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Totango moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.