Best Customer Success Software · pricing · Updated June 2026
Totango pricing (2026)
Totango publishes no self-serve price (quote-only), across 3 plans. Best for Scaling B2B SaaS teams. Every figure links to Totango's own page and the date we captured it.
At a glance
- Entry price: Quote-only
- Free tier: —
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Scaling B2B SaaS teams; Enterprise CS teams needing account hierarchy; Teams wanting modular CS platform
Totango plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Community Edition | Quote-only | — | custom | Referenced by secondary sources as a free entry tier for small teams/startups, but a forever-free Community Edition is NOT confirmed on the official totango.com/packages page (no $0 price shown). Price set to null pending official confirmation. | totango.com |
| Enterprise | Quote-only | — | custom | Quote only ('Talk to sales'). Includes 10 practitioner seats, 2,000 customer accounts, 5 teams. Annual contract. | totango.com |
| Premier | Quote-only | — | custom | Quote only ('Talk to sales'). Includes 20 practitioner seats, 3 viewer seats, unlimited teams, 10,000 customer accounts, dedicated account team. | totango.com |
Last verified 2026-06-15. Re-fetched totango.com/packages 2026-06-15: every tier shows ONLY 'Talk to sales' — NO dollar prices are published. The prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). The page now lists Totango (Enterprise, Premier), Unison AI, and Catalyst (Growth) products — all quote-only. A free 'Community Edition' is referenced by secondary sources but not confirmed on the official packages page, so its price was nulled and freeTier set to null. SOC 2 Type 2 confirmed via totango.com legal/trust pages.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Slack, Gmail, Outlook, Segment.
Key features: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product.
Plan limits: Enterprise: 2,000 customer accounts, 10 practitioner seats, 5 teams; Premier: 10,000 customer accounts, 20 practitioner seats, 3 viewer seats; No public dollar prices on official packages page.
Frequently asked questions
Does Totango support HIPAA?
Totango HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Totango have a free plan?
Totango free tier: —.
Totango vs alternatives
Compare all customer success software → · Totango alternatives → · Open data · MCP