Customer Success Software · pricing · Updated September 2026
Totango pricing (2026)
Totango publishes no monthly price — its published figure is on another basis (annual-only, non-USD, or one-time) as checked on 2026-09-02, read from Totango's own pricing page; 3 plans. Best for Scaling B2B SaaS teams. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: not priced monthly
- Free tier: —
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Scaling B2B SaaS teams; Enterprise CS teams needing account hierarchy; Teams wanting modular CS platform
As of · every figure below links to its source STALE · 2026-06-15
Totango plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Community Edition | not priced monthly | — | custom | Referenced by secondary sources as a free entry tier for small teams/startups, but a forever-free Community Edition is NOT confirmed on the official totango.com/packages page (no $0 price shown). Price set to null pending official confirmation. | totango.com |
| Enterprise | quote-only | — | custom | Quote only ('Talk to sales'). Includes 10 practitioner seats, 2,000 customer accounts, 5 teams. Annual contract. | totango.com |
| Premier | quote-only | — | custom | Quote only ('Talk to sales'). Includes 20 practitioner seats, 3 viewer seats, unlimited teams, 10,000 customer accounts, dedicated account team. | totango.com |
Last verified 2026-09-02. STALE · 2026-06-15 Re-fetched totango.com/packages 2026-06-15: every tier shows ONLY 'Talk to sales' — NO dollar prices are published. The prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). The page now lists Totango (Enterprise, Premier), Unison AI, and Catalyst (Growth) products — all quote-only. A free 'Community Edition' is referenced by secondary sources but not confirmed on the official packages page, so its price was nulled and freeTier set to null. SOC 2 Type 2 confirmed via totango.com legal/trust pages. Re-verified 2026-09-02 against the live pricing page; published figures unchanged. The page this record cites as its source (https://www.totango.com/packages) is gone: on 2026-09-11 it answered 200 and redirected to https://www.totango.com/, both from a residential connection and from a datacenter on another continent — so the page is gone rather than withheld from one asker. Nothing else in this record can stand in for it, so re-sourcing needs a live page read; the figure stands as last read.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, HubSpot, Zendesk, Slack, Gmail, Outlook, Segment.
Key features: Composable customer success platform; Practitioner/Contributor/Viewer seat model; Unison AI customer intelligence engine (add-on); Catalyst customer growth product.
Plan limits: Enterprise: 2,000 customer accounts, 10 practitioner seats, 5 teams; Premier: 10,000 customer accounts, 20 practitioner seats, 3 viewer seats; No public dollar prices on official packages page.
Frequently asked questions
Does Totango support HIPAA?
Totango HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Totango have a free plan?
Totango free tier: —.
Totango vs alternatives
Compare all customer success software · Totango alternatives · True cost of customer success software · SOC 2-certified customer success software · GDPR-compliant customer success software · Open data · MCP
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Display this standing
Totango currently holds a bronze deskmark here — Rank 8 of 8 · Customer Success Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
The image is drawn from our live data, so it follows the standing rather than freezing it: if Totango moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.