The Front Desk Review

Best Incident Management · head-to-head

incident.io vs Opsgenie (Atlassian)

A sourced, side-by-side comparison for incident management. incident.io has the lower entry price. Every figure links to the vendor's own page and the date we captured it.

incident.io has the lower entry price — incident.io starts at $0/mo, Opsgenie (Atlassian) at $0/mo. Free tier: incident.io Yes, Opsgenie (Atlassian) Yes. HIPAA: incident.io Yes, Opsgenie (Atlassian) No.

As of 2026-06-14 · figures link to their source below

Side by side

incident.io

$0/mo entry
Entry price$0/mo (Basic)
Free tierYes
HIPAA (BAA)Yes
SOC 2Yes
GDPRYes
Best forSlack-first engineering teams wanting native chat-based incident response

Opsgenie (Atlassian)

$0/mo entry
Entry price$0/mo (Free)
Free tierYes
HIPAA (BAA)No
SOC 2Yes
GDPRYes
Best forAtlassian-ecosystem shops already using Jira or Confluence

Sources — incident.io: incident.io (verified 2026-06-14) · Opsgenie (Atlassian): atlassian.com (verified 2026-06-14)

Key features

incident.io: Slack/Teams-native incident response workflow; AI-powered automation and post-incident summaries; Built-in on-call scheduling (add-on); Customizable post-incident review processes; HIPAA compliance across all plan tiers

Opsgenie (Atlassian): Multi-channel actionable alerting with noise filtering; On-call scheduling with override management; ChatOps war room orchestration for cross-team response; Service-aware incident management with business impact visibility; Advanced analytics covering MTTA, MTTR, and team productivity

← All incident management compared · Open data