The Front Desk Review

Best Incident Management · head-to-head

Opsgenie (Atlassian) vs PagerDuty

A sourced, side-by-side comparison for incident management. Opsgenie (Atlassian) has the lower entry price. Every figure links to the public page it was captured from — the vendor's own wherever the vendor publishes the number, otherwise the named public source — with the date we captured it.

Opsgenie (Atlassian) has the lower entry price — Opsgenie (Atlassian) starts at $0/mo, PagerDuty at $0/mo. Free tier: Opsgenie (Atlassian) Yes, PagerDuty Yes. HIPAA: Opsgenie (Atlassian) No, PagerDuty —.

As of 2026-09-02 · figures link to their source below

Side by side

Opsgenie (Atlassian)

$0/mo entry
Entry price$0/mo (Free)
Free tierYes
HIPAA (BAA)No
SOC 2Yes
GDPRYes
Best forAtlassian-ecosystem shops already using Jira or Confluence

PagerDuty

$0/mo entry
Entry price$0/mo (Free)
Free tierYes
HIPAA (BAA)—
SOC 2Yes
GDPRYes
Best forLarge enterprise DevOps/SRE teams needing broad ecosystem coverage

Sources — Opsgenie (Atlassian): atlassian.com (verified 2026-09-02) · PagerDuty: pagerduty.com (verified 2026-09-02)

Key features

Opsgenie (Atlassian): Multi-channel actionable alerting with noise filtering; On-call scheduling with override management; ChatOps war room orchestration for cross-team response; Service-aware incident management with business impact visibility; Advanced analytics covering MTTA, MTTR, and team productivity

PagerDuty: ML-powered alert noise reduction and intelligent grouping; Automated runbook execution; Dynamic stakeholder orchestration across teams; Customer support to incident linkage in real time; 750+ out-of-the-box integrations

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