The Front Desk Review

Vendor index · profile

CallTrackingMetrics

Published pricing and capabilities for ctm.com, with each figure linked to the source page and the date we last verified it.

Last verified 2 sources Price tracked since June 2026 verify in ledger

Among the 9 call-tracking platforms we track, CallTrackingMetrics is #6 cheapest of 9 at $79/mo for 200 tracked calls a month; the median is $76/mo. It publishes 4 plans; HIPAA: yes.

As of Sep 8, 2026 · figures linked to their source in the table below

Cheapest we track: Dialics — $27/mo

See CallTrackingMetrics pricing at ctm.com Live plans on the vendor's own site. We last verified these figures on Sep 8, 2026 — they may have changed.
Cost @ 200 calls/mo
$79 · on Marketing Lite
Plans published
4
HIPAA
Yes
BAA
Not published
Bilingual
Not published
Last verified
Sep 8, 2026

Cite this

A dated, permalinked record you can quote directly. This is the citable unit — the date and source are what make it a fact of record, not an undated vendor claim.

CallTrackingMetrics pricing — The Front Desk Review, as of Sep 8, 2026, https://frontdeskreview.com/call-tracking/vendors/calltrackingmetrics/

Permalink: https://frontdeskreview.com/call-tracking/vendors/calltrackingmetrics/

Plans

Every priced plan links to the public page the figure was captured from — CallTrackingMetrics's own wherever it publishes the number, otherwise the named public source — with the verification date. "Not published" means the vendor states no figure — we never substitute one.
Plan Monthly Included Overage Billing Annual
Marketing Lite Unlimited users and tracking sources; no sub-accounts on this tier (the grid gives 25 to Marketing Pro). Local call forwarding is metered platform-wide at $0.04/min and is recorded once here rather than copied across every tier. Live transcription is billed separately at $0.02/min. Annual ~$65/mo (~18% off), 2-yr ~$60/mo. $79 ctm.com verified Sep 8, 2026 — — $0.04/min Hybrid 18% off
Marketing Pro 25 sub-accounts, with additional packs of 25 at $50/mo. Includes 3,000 transcribed minutes per sub-account, then $0.02/min — but the page states those minutes do NOT renew each month, so they are not recorded in minutesIncluded, which this dataset uses for a monthly allowance. AskAI, HubSpot integration, white-label. HIPAA/GDPR available on this tier and above. Same platform-wide $0.04/min local forwarding as every tier. Annual ~$149/mo. $179 ctm.com verified Sep 8, 2026 — — Not published Hybrid 17% off
Sales Engage VoIP softphone + Smart Dialer + Salesforce; unlimited sub-accounts. VoiceAI is billed at $0.12/min with 60 minutes included per agent. Carries the same non-renewing 3,000 transcribed minutes per sub-account as Marketing Pro, then $0.02/min, and the same platform-wide $0.04/min local forwarding. Annual ~$274/mo. $329 ctm.com verified Sep 8, 2026 — — Not published Hybrid 17% off
Enterprise Published list price $1,999/mo (monthly); annual/2-yr custom. 20 hrs professional services, dedicated account management. $1,999 ctm.com verified Sep 8, 2026 — — Not published Custom / quote —

Price changes

Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.

Integrations

Provenance

Four-tier plan ($79/$179/$329/$1,999 monthly) from the CallTrackingMetrics plans page, re-read in a headless browser on 2026-09-08. The recorded URL is ctm.com/plans-pricing: ctm.com/plans 301-redirects there, and citing the redirecting address made the page fail our own scanner's provenance gate, which compares the address we cite with the address a fetch actually lands on. The page loads on its Yearly control — it ships marked active in the served HTML, with the monthly figures pre-hidden and every Select Plan link pointing at length=yearly — so the figures a visitor sees first are the annual-billed ones; monthlyUsd holds the month-to-month price, which the page shows once the control is switched. annualDiscountPct now carries each plan's own saving (Marketing Lite 17.7%, Marketing Pro 16.8%, Sales Engage 16.7%, which the page markets as "Up to 2 months free" = 16.67%) rather than a flat 18 across the board; the 2-yr saving checks out at ~24%. Local call forwarding is a single platform-wide $0.04/min and is recorded once on the entry tier with the caveat in notes, not copied across all plans; overagePerMin previously held the transcription rate on Marketing Pro and the VoiceAI rate on Sales Engage, which is not what that field means in this dataset. The 3,000 transcribed minutes are per sub-account and, per the page, do not renew monthly, so they are not recorded as a monthly minutesIncluded allowance. HIPAA/GDPR compliance offered on Marketing Pro and higher; BAA specifics not published. The corroboration recorded on Marketing Lite (toolcomparelab, "From $79/mo") was removed on 2026-09-08: that host now returns 503 behind a certificate for an unrelated domain and archive.org holds no capture of it.