Answers · updated Jun 11, 2026
Which call-tracking platforms are HIPAA compliant?
Of 16 tracked call-tracking platforms, 3 publicly state HIPAA support and 2 also offer a signed BAA (CallRail, Invoca). For healthcare advertisers handling caller data, recordings and transcripts, the signed BAA is the document that matters — the rest say nothing about HIPAA publicly, which we record as "not published," not as "no."
As of Jun 11, 2026 · figures linked to their source in the table below
The data behind this answer
| Vendor | Compliance posture | Detail |
|---|---|---|
| CallRail | HIPAA + signed BAA callrail.com verified Jun 11, 2026 | BAA available |
| CallTrackingMetrics | HIPAA stated ctm.com verified Jun 11, 2026 | BAA not published |
| Invoca | HIPAA + signed BAA | BAA available |
Figures normalized and sourced as of Jun 11, 2026. See the methodology for how each number is captured, dated and normalized, or the full comparison matrix for every vendor.
Frequently asked
- Do call-tracking platforms sign a BAA?
- 2 of the tracked vendors publicly offer a signed Business Associate Agreement: CallRail, Invoca. A BAA is required to handle protected health information in call recordings or transcripts under HIPAA.
- Is HIPAA the same as having a BAA?
- No. A vendor can state it is HIPAA-aware without signing a BAA. Only a signed BAA legally permits processing protected health information on your behalf, so confirm the BAA, not just the claim.
- Why does this matter for call recordings?
- Recorded calls and AI transcripts in regulated verticals (medical, dental, legal) can capture sensitive data. Without a BAA, routing that through a call-tracking platform can breach HIPAA.