Answers · updated Jun 10, 2026
Which AI receptionists are HIPAA compliant?
Of 24 tracked AI receptionists, 5 publicly state HIPAA support and 4 also offer a signed BAA (Phonely, Vapi, Bland, Retell AI). The rest say nothing about HIPAA on their public pages — we record that silence as "not published," not as "no," because many will sign a BAA on request.
As of Jun 10, 2026 · figures linked to their source in the table below
The data behind this answer
| Vendor | Compliance posture | Detail |
|---|---|---|
| Bland | HIPAA + signed BAA bland.ai verified Jun 10, 2026 | BAA available |
| Phonely | HIPAA + signed BAA phonely.ai verified Jun 10, 2026 | BAA available |
| Retell AI | HIPAA + signed BAA retellai.com verified Jun 10, 2026 | BAA available |
| Trillet | HIPAA stated trillet.ai verified Jun 10, 2026 | BAA not published |
| Vapi | HIPAA + signed BAA vapi.ai verified Jun 10, 2026 | BAA available |
Figures normalized and sourced as of Jun 10, 2026. See the methodology for how each number is captured, dated and normalized, or the full comparison matrix for every vendor.
Frequently asked
- Do AI receptionists sign a BAA?
- 4 of the tracked vendors publicly offer a signed Business Associate Agreement (BAA): Phonely, Vapi, Bland, Retell AI. A BAA is required for a vendor to handle protected health information under HIPAA, so for medical and dental offices it is the figure that matters most.
- Is HIPAA the same as having a BAA?
- No. A vendor can state it is HIPAA-aware or HIPAA-eligible without signing a BAA. Only a signed BAA legally permits the vendor to process protected health information on your behalf, so confirm the BAA, not just a HIPAA claim.
- How do you verify HIPAA claims?
- We publish only what each vendor states on its public pages, with the source and date. Where HIPAA or BAA status is not stated we mark it "not published" rather than infer it. Confirm current compliance directly with the vendor before relying on it.