Best Bug Reporting · pricing · Updated June 2026
Userback pricing (2026)
Userback starts at $0/mo (Free), across 4 plans. Best for SaaS product teams. Every figure links to Userback's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: SaaS product teams; customer feedback management; user research; mobile and web QA
Userback plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Up to 2 seats, 2 projects, 7-day feedback availability. Core widget and feedback collection. Forever free. | userback.io |
| Team | $9 | −22% | per_seat | Per user/seat. Annual: $7/seat/mo. Unlimited feedback availability, Jira and ClickUp integrations, Zapier, customizable widgets. | userback.io |
| Business | $19 | −21% | per_seat | Per user/seat. Annual: $15/seat/mo. 25 projects. AI Feedback & Insights, session replays, JavaScript SDK, user surveys, behavioral targeting, custom branding, developer tools, console logs. | userback.io |
| Business Plus | $29 | −21% | per_seat | Per user/seat. Annual: $23/seat/mo. Unlimited projects, Mobile SDK, advanced privacy controls, REST API, webhooks, email forwarding, SSO (minimum 25 seats), premium support. | userback.io |
Last verified 2026-06-18. Re-fetched https://userback.io/pricing and https://userback.io/security on 2026-06-18. Free Forever (2 seats/2 projects), Team $9/$7, Business $19/$15, Business Plus $29/$23 per seat confirmed. SSO minimum 25 seats on Business Plus confirmed. SOC 2 Type II and GDPR confirmed; HIPAA only via datacenter provider (null).
Capabilities
Integrations: Jira, ClickUp, Zapier, Slack, GitHub, Linear, Zendesk, Intercom.
Key features: Forever-free tier with unlimited feedback collection; AI Feedback & Insights for automatic categorization; Session replay built in (Business plan); Mobile SDK for in-app feedback (Business Plus).
Plan limits: Free: 2 seats, 2 projects, 7-day feedback retention; Business: 25 projects; SSO requires minimum 25 seats (Business Plus).
Frequently asked questions
How much does Userback cost?
Userback starts at $0/mo (Free); it has 4 published plans. Verified 2026-06-18.
Is Userback cheaper billed annually?
Yes. Userback publishes a 22% discount for paying annually (on the Team plan). Verified 2026-06-18.
Does Userback support HIPAA?
Userback HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Userback have a free plan?
Userback free tier: Yes.
Userback vs alternatives
Compare all bug reporting → · Userback alternatives → · Open data · MCP