Bug Reporting · pricing · Updated September 2026
Userback pricing (2026)
Userback starts at $0/mo (Free) as checked on 2026-09-02, read from Userback's own pricing page; 5 plans. Best for SaaS product teams. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: SaaS product teams; customer feedback management; user research; mobile and web QA
As of · every figure below links to its source
Userback plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | 2 seats, 2 projects, 7-day feedback availability. Core widget and feedback collection. Forever free. | userback.io |
| Team | $39 | −26% | flat | Flat plan (not per-seat): 5 seats and 5 projects included. Annual billing: $29/mo ($348/yr). Unlimited feedback availability, Jira/ClickUp project-management integrations, Zapier. | userback.io |
| Business | $99 | −20% | flat | Flat plan: unlimited seats, 25 projects. Annual billing: $79/mo ($948/yr). AI Feedback & Insights, session replays, Mobile SDK, custom branding, developer tools. | userback.io |
| Business Plus | $199 | −20% | flat | Flat plan: unlimited seats, 50 projects. Annual billing: $159/mo ($1,908/yr). Advanced privacy controls, REST API, webhooks, email forwarding, support-tool integrations. | userback.io |
| Enterprise | quote-only | — | custom | Custom / quote-only. Unlimited seats and projects, SSO, dedicated support. | userback.io |
Last verified 2026-09-02. Re-fetched https://userback.io/pricing and https://userback.io/security on 2026-06-18. Free Forever (2 seats/2 projects), Team $9/$7, Business $19/$15, Business Plus $29/$23 per seat confirmed. SSO minimum 25 seats on Business Plus confirmed. SOC 2 Type II and GDPR confirmed; HIPAA only via datacenter provider (null). Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
Price on record
$39/moTracked since June 2026. Last recorded move Aug 31, 2026: $9 → $39. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Jira, ClickUp, Zapier, Slack, GitHub, Linear, Zendesk, Intercom.
Key features: Forever-free tier with unlimited feedback collection; AI Feedback & Insights for automatic categorization; Session replay built in (Business plan); Mobile SDK for in-app feedback (Business Plus).
Plan limits: Free: 2 seats, 2 projects, 7-day feedback retention; Business: 25 projects; SSO requires minimum 25 seats (Business Plus).
Frequently asked questions
How much does Userback cost?
Userback starts at $0/mo (Free); it has 5 published plans. Verified 2026-09-02.
Is Userback cheaper billed annually?
Yes. Userback publishes a 26% discount for paying annually (on the Team plan). Verified 2026-09-02.
What are cheaper alternatives to Userback?
Cheaper bug reporting than Userback (entry $0/mo) include Jam at $14/mo, Ruttl at $18/mo. Verified 2026-09-02.
Does Userback support HIPAA?
Userback HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Userback have a free plan?
Userback free tier: Yes.
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Compare all bug reporting · Userback alternatives · SOC 2-certified bug reporting · GDPR-compliant bug reporting · Open data · MCP
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Display this standing
Userback currently holds a gold deskmark here — Rank 2 of 7 · Bug Reporting. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
The image is drawn from our live data, so it follows the standing rather than freezing it: if Userback moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.