Bug Reporting · pricing · Updated November 2026
Usersnap pricing (2026)
Usersnap starts at $59/mo (Starter) as checked on 2026-11-01, read from Usersnap's own pricing page; 5 plans. Best for customer feedback management. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $59/mo (Starter) · 17% off with annual billing
- Free tier: No
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: customer feedback management; enterprise product teams; user research; feedback-driven roadmaps
As of · every figure below links to its source
Usersnap plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | $59 | −17% | Flat monthly | 2 seats, 2 active projects, 500 feedback items stored, 100k page views/month. Screen capture widgets, basic metadata, opportunity board. $59/month billed monthly; $49/month on the Yearly Subscription. | usersnap.com |
| Growth | $159 | −19% | Flat monthly | unlimited seats, 10 active projects, unlimited feedback storage, 500k page views/month. Feedback menu, channels, reply follow-ups, AI sentiment sensor. $159/month billed monthly; $129/month on the Yearly Subscription. | usersnap.com |
| Professional | $259 | −19% | Flat monthly | unlimited seats, 20 active projects, unlimited feedback storage, 1M page views/month. Customer request portal, error console logs, behavioral targeting, segment identification. $259/month billed monthly; $209/month on the Yearly Subscription. | usersnap.com |
| Premium | $549 | −18% | Flat monthly | unlimited seats, 50 active projects, unlimited feedback storage, 2M page views/month. Custom branding, Mobile SDK, multi-lingual translations, roles & permissions. Starts from $549/month billed monthly; starts from $449/month on the Yearly Subscription. | usersnap.com |
| Enterprise STALE · 2026-09-27 | not priced monthly | — | Custom / quote | Custom pricing. Unlimited feedback, seats, projects, page views. Dedicated success manager, SSO (SAML/OIDC), custom terms, bank transfer payment available. | usersnap.com |
Last verified 2026-11-01. STALE marks a plan we have not re-checked at its source in over 30 days. 1 of 5 plans above is marked. Re-fetched https://usersnap.com/pricing and https://usersnap.com/security on 2026-06-18. The official pricing page renders prices in EURO and does NOT display machine-readable USD figures for any paid plan. An earlier version of this record's USD prices ($49/$109/$199/$319) could NOT be verified on the official page and are contradicted by Capterra (Startup $99 / Company $189 / Premium $329 under different plan names). Per a strict no-guess policy, no monthly price is recorded for any paid plan. The free offering is a TRIAL (ends after 20 feedback items; accounts deactivated after 90 days), not forever-free, so it is not counted as a free tier. GDPR confirmed on security page ('compliant with the EU GDPR'); SOC 2 only cited for AWS datacenter, not Usersnap (not recorded). This note predates 7 corrections to the plans above, the earliest from 2026-09-27; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$59/moFirst on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since October 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Usersnap, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Usersnap. Every correction on the site is in the corrections log.
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Growth. Price corrected from $129 to $159 (month, billed monthly). This row was last read on 2026-09-27. The record held $129, which the page prints on the yearly side; the monthly side prints $159. The annual saving is set to 19%. To a US visitor the page reads: "Growth Drive user growth with every release backed by real evidence. $159 /month Unlimited seats 10 Projects 10 Announcements". Read in a browser on 2026-11-01.
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Professional. Price corrected from $229 to $259 (month, billed monthly). This row was last read on 2026-09-27. The record held $229, which the page does not print for this card; the monthly side prints $259 and the yearly side $209. The annual saving is set to 19%. To a US visitor the page reads: "Professional Build with confidence by turning insights into smarter discovery and sharper product decisions. $259 /month Unlimited seats 20 Projects". Read in a browser on 2026-11-01.
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Premium. Price corrected from $449 to $549 (month, billed monthly). This row was last read on 2026-09-27. The record held $449, which the page prints on the yearly side; the monthly side prints $549. The annual saving is set to 18%. To a US visitor the page reads: "Premium Align every team on problem-led and impact-first delivery at the speed of AI. $549 /month Unlimited seats 50 Projects 50 Announcements". Read in a browser on 2026-11-01.
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Starter. Re-read 2026-11-01: the price stands at $59. The note said 5 seats and 5 active projects; the page now reads "Starter For product builders ready to make continuous discovery a habit. $59 /month 2 Seats 2 Projects".
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Starter. Price added: $59 a month (billed monthly). This row was last read on 2026-06-18, when the page rendered EUR only and the price was left blank. The page now prints USD: the default side reads Starter $49 /month, the yearly rate (the card carries it as its yearly USD price), and with the Monthly/Yearly Subscription switch flipped it reads $59 /month, the card's monthly USD price, under *Save up to 3 months. The annual discount was set to this plan's own saving of 17%. The page reads: "Starter Run user tests and collect feedback from closed groups to validate your MVP. $59 /month". Read in a browser on 2026-09-27.
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Growth. Price added: $129 a month (billed monthly). This row was last read on 2026-06-18, when the page rendered EUR only and the price was left blank. The page now prints USD: the default side reads Growth $109 /month, the yearly rate (the card carries it as its yearly USD price), and with the Monthly/Yearly Subscription switch flipped it reads $129 /month, the card's monthly USD price, under *Save up to 3 months. The annual discount was set to this plan's own saving of 16%. The page reads: "Growth Drive user engagement and actions with feedback to advance your product. $129 /month". Read in a browser on 2026-09-27.
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Professional. Price added: $229 a month (billed monthly). This row was last read on 2026-06-18, when the page rendered EUR only and the price was left blank. The page now prints USD: the default side reads Professional $189 /month, the yearly rate (the card carries it as its yearly USD price), and with the Monthly/Yearly Subscription switch flipped it reads $229 /month, the card's monthly USD price, under *Save up to 3 months. The annual discount was set to this plan's own saving of 17%. The page reads: "Professional Build what truly matters by scaling insights and enhancing ProdOps. $229 /month". Read in a browser on 2026-09-27.
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Premium. Price added: $449 a month (billed monthly). This row was last read on 2026-06-18, when the page rendered EUR only and the price was left blank. The page now prints USD: the default side reads Premium Starts from $369 /month, the yearly rate (the card carries it as its yearly USD price), and with the Monthly/Yearly Subscription switch flipped it reads Starts from $449 /month, the card's monthly USD price, under *Save up to 3 months. The annual discount was set to this plan's own saving of 18%. The page reads: "Premium For cross-functional teams to deliver user-centric outcomes. Starts from $449 /month". Read in a browser on 2026-09-27.
Capabilities
Integrations: Jira, Slack, Azure DevOps, Zendesk, Linear, GitHub, GitLab.
Key features: 50+ widget templates and flexible form builder; AI sentiment analysis and auto-categorization labels; Customer request portal for feature voting (Professional+); 30+ integrations including Azure DevOps and Zendesk.
Plan limits: Starter: 5 seats, 5 projects, 500 feedback items, 100k page views/mo; Growth: 10 seats, 15 projects, 500k page views/mo; Professional: 20 seats, 20 projects, 1M page views/mo; Premium: 50 seats, 50 projects, 2M page views/mo; Free offering is a trial only: ends after 20 feedback items, deactivated after 90 days.
Frequently asked questions
How much does Usersnap cost?
Usersnap starts at $59/mo (Starter); it has 5 published plans. Verified 2026-11-01.
Is Usersnap cheaper billed annually?
Yes. Usersnap publishes a 19% discount for paying annually (on the Growth plan). Verified 2026-11-01.
What are cheaper alternatives to Usersnap?
Cheaper bug reporting than Usersnap (entry $59/mo) include ContextCapture.ai at $7.99/mo, Userback at $49/mo, BugHerd at $50/mo. Verified 2026-11-01.
Does Usersnap support HIPAA?
Usersnap's public pages do not say whether it supports HIPAA. Its public pages also state GDPR compliance.
Does Usersnap have a free plan?
No — Usersnap publishes no free tier.
Usersnap vs alternatives
Compare all bug reporting · Usersnap alternatives · SOC 2 claims in bug reporting · GDPR claims in bug reporting · Open data · MCP
Cheaper bug reporting alternatives
- BugHerd from $50/mo
- Userback from $49/mo
- ContextCapture.ai from $7.99/mo
More bug reporting tools
Related categories
This standing as a plaque
Usersnap currently holds a bronze deskmark here — Rank 7 of 8 · Bug Reporting. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Usersnap moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.