Bug Reporting · pricing · Updated September 2026
Usersnap pricing (2026)
Usersnap publishes no monthly price — its published figure is on another basis (annual-only, non-USD, or one-time) as checked on 2026-09-02, read from Usersnap's own pricing page; 5 plans. Best for customer feedback management. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: not priced monthly
- Free tier: No
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: customer feedback management; enterprise product teams; user research; feedback-driven roadmaps
As of · every figure below links to its source STALE · 2026-06-18
Usersnap plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | not priced monthly | — | flat | 5 seats, 5 active projects, 500 feedback items stored, 100k page views/month. Screen capture widgets, basic metadata, opportunity board. Official page does not render a verifiable USD price (euro display only); third-party aggregators conflict, so monthlyUsd set to null per no-guess policy. | usersnap.com |
| Growth | not priced monthly | — | flat | 10 seats, 15 active projects, unlimited feedback storage, 500k page views/month. Feedback menu, channels, reply follow-ups, AI sentiment sensor. No verifiable USD price on official page; monthlyUsd null. | usersnap.com |
| Professional | not priced monthly | — | flat | 20 seats, 20 active projects, unlimited feedback storage, 1M page views/month. Customer request portal, error console logs, behavioral targeting, segment identification. No verifiable USD price on official page; monthlyUsd null. | usersnap.com |
| Premium | not priced monthly | — | flat | 50 seats, 50 active projects, unlimited feedback storage, 2M page views/month. Custom branding, Mobile SDK, multi-lingual translations, roles & permissions. Official page shows 'Starts from' with no verifiable USD figure; monthlyUsd null. | usersnap.com |
| Enterprise | not priced monthly | — | custom | Custom pricing. Unlimited feedback, seats, projects, page views. Dedicated success manager, SSO (SAML/OIDC), custom terms, bank transfer payment available. | usersnap.com |
Last verified 2026-09-02. STALE · 2026-06-18 Re-fetched https://usersnap.com/pricing and https://usersnap.com/security on 2026-06-18. The official pricing page renders prices in EURO and does NOT display machine-readable USD figures for any paid plan. The draft's USD prices ($49/$109/$199/$319) could NOT be verified on the official page and are contradicted by Capterra (Startup $99 / Company $189 / Premium $329 under different plan names). Per a strict no-guess policy ALL paid-plan monthlyUsd are set to null. The free offering is a TRIAL (ends after 20 feedback items; accounts deactivated after 90 days), not forever-free, so freeTier=false. GDPR confirmed on security page ('compliant with the EU GDPR'); SOC 2 only cited for AWS datacenter, not Usersnap (null). Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Jira, Slack, Azure DevOps, Zendesk, Linear, GitHub, GitLab.
Key features: 50+ widget templates and flexible form builder; AI sentiment analysis and auto-categorization labels; Customer request portal for feature voting (Professional+); 30+ integrations including Azure DevOps and Zendesk.
Plan limits: Starter: 5 seats, 5 projects, 500 feedback items, 100k page views/mo; Growth: 10 seats, 15 projects, 500k page views/mo; Professional: 20 seats, 20 projects, 1M page views/mo; Premium: 50 seats, 50 projects, 2M page views/mo; Free offering is a trial only: ends after 20 feedback items, deactivated after 90 days.
Frequently asked questions
Does Usersnap support HIPAA?
Usersnap HIPAA support: —. SOC 2: —. GDPR: Yes.
Does Usersnap have a free plan?
Usersnap free tier: No.
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Display this standing
Usersnap currently holds a bronze deskmark here — Rank 6 of 7 · Bug Reporting. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
The image is drawn from our live data, so it follows the standing rather than freezing it: if Usersnap moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.