Incident Management · pricing · Updated November 2026
incident.io pricing (2026)
incident.io's paid plans start at $19/user/mo (Team) as checked on 2026-11-01, read from incident.io's own pricing page; 4 plans. Best for Slack-first engineering teams wanting native chat-based incident response. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $19/user/mo (Team) · 21% off with annual billing
- Free tier: Yes
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Slack-first engineering teams wanting native chat-based incident response; Healthcare-adjacent SaaS teams requiring HIPAA compliance at free tier; Teams consolidating on-call and incident management in one tool
As of · every figure below links to its source STALE · 2026-09-02
incident.io plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Basic | $0 | — | Flat monthly | Free plan. Core incident management to get started. | incident.io |
| Team STALE · 2026-09-02 | $19 | −21% | Per user / seat | Month-to-month $19/user; annual $15/user/month (21% discount). On-call add-on +$10/user/month available. | incident.io |
| Pro | $25 | — | Per user / seat | Monthly billing only published at $25/user/month; no annual rate listed. On-call add-on +$20/user/month available. | incident.io |
| Enterprise | not priced monthly | — | Custom / quote | Contact sales. Advanced security, support, and control. | incident.io |
Last verified 2026-11-01. STALE marks a plan we have not re-checked at its source in over 30 days. 1 of 4 plans above is marked. Official pricing page https://incident.io/pricing fetched 2026-06-14. Page states HIPAA Compliant across all plans; no explicit BAA mention. Team plan: $19/user/month (monthly) or $15/user/month (annual, 21% discount). Pro plan: $25/user/month — no annual price published for Pro. Enterprise: contact sales. Integrations list from https://incident.io/integrations fetched 2026-06-14.
Price changes
Price on record
$19/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Slack, Microsoft Teams, Jira, PagerDuty, Datadog, GitHub, Opsgenie, Confluence.
Key features: Slack/Teams-native incident response workflow; AI-powered automation and post-incident summaries; Built-in on-call scheduling (add-on); Customizable post-incident review processes; HIPAA compliance across all plan tiers.
Plan limits: Basic (Free): single team on-call, basic automation; Team: multi-team on-call, AI automation; Pro: advanced insights, private incidents, customizable post-incident processes; On-call available as add-on: +$10/user/month (Team), +$20/user/month (Pro).
Frequently asked questions
How much does incident.io cost?
incident.io's paid plans start at $19/user/mo (Team), and it lists a $0 plan (Basic); it has 4 published plans. Verified 2026-11-01.
Is incident.io cheaper billed annually?
Yes. incident.io publishes a 21% discount for paying annually (on the Team plan). Verified 2026-11-01.
What are cheaper alternatives to incident.io?
Cheaper incident management than incident.io (entry $19/user/mo) include Splunk On-Call at $10/user/mo, Opsgenie (Atlassian) at $11.55/user/mo. Verified 2026-11-01.
Does incident.io support HIPAA?
Yes — incident.io states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does incident.io have a free plan?
Yes — incident.io publishes a free tier.
incident.io vs alternatives
Compare all incident management · incident.io alternatives · SOC 2 claims in incident management · GDPR claims in incident management · Open data · MCP
Cheaper incident management alternatives
- Opsgenie (Atlassian) from $11.55/user/mo
- Splunk On-Call from $10/user/mo
More incident management tools
Related categories
This standing as a plaque
incident.io currently holds a gold deskmark here — Rank 1 of 7 · Incident Management. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if incident.io moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.