Incident Management · pricing · Updated November 2026
Rootly pricing (2026)
Rootly starts at $20/user/mo (Incident Response) as checked on 2026-11-01, read from Rootly's own pricing page; 3 plans. Best for Startups and scaleups wanting HIPAA compliance with startup pricing. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $20/user/mo (Incident Response)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Startups and scaleups wanting HIPAA compliance with startup pricing; Teams using Slack as primary incident command center; SRE teams wanting AI-native root cause analysis and remediation suggestions
As of · every figure below links to its source
Rootly plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Incident Responseformerly Essentials | $20 | — | Per user / seat | $20/user/month for Incident Response module; same $20/user/month for On-Call module (sold separately or bundled). Startup discount of up to 50% available for qualifying companies. | rootly.com |
| Enterprise | not priced monthly | — | Custom / quote | Contact sales. Added flexibility and security for enterprise scale. | rootly.com |
| On-Call | $20 | — | Per user / seat | Sold on its own beside Incident Response: routes alerts and pages the right person, with paging in Slack and Teams, suggested coverage and related alert grouping. $20 per user per month. | rootly.com |
Last verified 2026-11-01. Official pricing page https://rootly.com/pricing fetched 2026-06-14. Page explicitly states SOC 2 Type II, GDPR, CCPA, and HIPAA compliant, with BAA coverage — hipaa=true, baa=true (re-verified 2026-06-14). No annual billing option or discount mentioned. Incident Response and On-Call are each $20/user/month. Startup discount program (up to 50% off) for companies <100 employees / <$50M raised / <5 years old. This note predates 2 corrections to the plans above, the earliest from 2026-11-01; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$20/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Rootly, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Rootly. Every correction on the site is in the corrections log.
-
Essentials → Incident Response. The page now lists this plan as "Incident Response" instead of "Essentials", at the same price of $20 per user a month. Read on rootly.com on 2026-11-01. The page reads: "Incident Response Run incidents in Slack, Teams, or Google Chat. $20 per user / month"
-
Plan added: On-Call, $20/mo (listed on rootly.com as of 2026-11-01). Plan added: On-Call, $20 per user a month (listed on rootly.com as of 2026-11-01). The page reads: "On-Call Route alerts and page the right person. $20 per user / month"
Capabilities
Integrations: Slack, Microsoft Teams, Jira, Confluence, Datadog, GitHub, Zoom, Sentry.
Key features: Agentic AI SRE with root cause analysis and suggested fixes; MCP server integration for in-IDE incident resolution; Slack/Teams-native workflows with bi-directional Jira sync; AI-powered meeting transcription and real-time summaries; HIPAA-compliant with BAA (SOC 2 Type II, GDPR, CCPA).
Plan limits: No free tier; Incident Response starts at $20/user/month; Trial typically 2 weeks (extendable on request); Incident Response and On-Call sold as separate $20/user/month modules or bundled; Startup discount up to 50% for companies under 100 employees, $50M raised, 5 years old; Pay-what-you-can for companies under 25 employees.
Frequently asked questions
How much does Rootly cost?
Rootly starts at $20/user/mo (Incident Response); it has 3 published plans. Verified 2026-11-01.
What are cheaper alternatives to Rootly?
Cheaper incident management than Rootly (entry $20/user/mo) include Splunk On-Call at $10/user/mo, Opsgenie (Atlassian) at $11.55/user/mo, incident.io at $19/user/mo. Verified 2026-11-01.
Does Rootly support HIPAA?
Yes — Rootly states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Rootly have a free plan?
No — Rootly publishes no free tier; it offers a 14-day free trial.
Rootly vs alternatives
Compare all incident management · SOC 2 claims in incident management · GDPR claims in incident management · Open data · MCP
Cheaper incident management alternatives
- incident.io from $19/user/mo
- Opsgenie (Atlassian) from $11.55/user/mo
- Splunk On-Call from $10/user/mo
More incident management tools
Related categories
This standing as a plaque
Rootly currently holds a silver deskmark here — Rank 3 of 7 · Incident Management. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Rootly moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.