Session Replay · pricing · Updated September 2026
Heap pricing (2026)
Heap starts at $0/mo (Free) as checked on 2026-09-03, read from Heap's own pricing page; 4 plans. Best for Product analytics teams needing deep retroactive analysis without pre-tagging. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: Product analytics teams needing deep retroactive analysis without pre-tagging; B2B SaaS companies doing account-level behavioral analysis; Data-mature organizations integrating behavioral data into a warehouse
As of · every figure below links to its source
Heap plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Up to 10,000 monthly sessions, 6 months data history. Core product analytics included. Session Replay not available on free tier. | heap.io |
| Growth | quote-only | — | custom | Quote-only. Usage-based pricing. Must sign up and install snippet to get an estimate. 12 months data history. Targeted at scaling startups. | heap.io |
| Pro | quote-only | — | custom | Quote-only. Custom session pricing. 1 year data retention standard. Session Replay available as add-on. SOC-2, GDPR, CCPA compliant. | heap.io |
| Premier | quote-only | — | custom | Quote-only. Custom session pricing. Session Replay available as add-on. Designed for large organizations with multiple analytics teams. | heap.io |
Last verified 2026-09-03. Prices fetched directly from https://www.heap.io/pricing/ on 2026-06-14. Free tier (up to 10,000 monthly sessions, 6 months history) is publicly defined. Growth, Pro, and Premier tiers all require sign-up or contact to receive pricing estimates — no USD amounts published. Session Replay is an add-on for Pro and Premier, not standard. No HIPAA or BAA language found. SOC-2 compliance confirmed. GDPR and CCPA confirmed. Re-verified 2026-09-03 against the live pricing page; published figures unchanged.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Segment, Amplitude, Slack, Intercom, Snowflake, Redshift, BigQuery.
Key features: Autocapture — captures all user interactions without manual instrumentation; Product analytics (funnels, journeys, retention, influence analysis); Session Replay add-on with heatmaps and error analysis; Sense AI — chat, summaries, and AI-powered follow-ups (Growth+); Account-based analytics (Pro+); Behavioral targeting (Premier); Data warehouse export via Heap Connect (Premier); ISO 27001, 27701, 27017, 27018 certified; Hosted in a SOC 2 facility (infrastructure-level); Visual event labeling — define events retroactively without code; GDPR and CCPA compliance tooling.
Plan limits: Free: 10,000 sessions/month, 6 months data retention, no Session Replay; Session Replay is a paid add-on — not included in any base plan; Paid plan pricing requires sign-up; no public USD amounts; Data warehouse integration (Heap Connect) available on Premier only; Audit logs and SCIM available on Premier only.
Frequently asked questions
How much does Heap cost?
Heap starts at $0/mo (Free); it has 4 published plans. Verified 2026-09-03.
Does Heap support HIPAA?
Heap HIPAA support: —. SOC 2: —. GDPR: Yes.
Does Heap have a free plan?
Heap free tier: Yes.
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Heap currently holds a bronze deskmark here — Rank 6 of 7 · Session Replay. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
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