Best Knowledge Base Software · pricing · Updated June 2026
Document360 pricing (2026)
Document360 publishes no self-serve price (quote-only), across 3 plans. Best for Customer-facing product documentation at scale. Every figure links to Document360's own page and the date we captured it.
At a glance
- Entry price: Quote-only
- Free tier: No · 14-day trial
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: Customer-facing product documentation at scale; Teams needing embedded help center + ticket deflection; Enterprises requiring multi-language documentation
Document360 plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Professional | Quote-only | — | custom | Quote-only. 'Built for growing teams to scale documentation efficiently.' No published USD price; requires sales quote. | document360.com |
| Business | Quote-only | — | custom | Quote-only. 'Advanced features and tracking controls for mid-sized teams.' Integrations include Zendesk, Freshdesk, Intercom, Slack, Teams, Drift, Zapier, Make, GitHub. | document360.com |
| Enterprise | Quote-only | — | custom | Quote-only. Yearly plan only per page. Adds Salesforce, Crowdin, Phrase. 'Custom AI solutions for enterprises with high-scale and high-security needs.' | document360.com |
Last verified 2026-06-14. Official pricing page https://document360.com/pricing/ accessed 2026-06-14. Page displays three plan tiers (Professional, Business, Enterprise) but shows only 'Get a quote' buttons with zero published USD figures. All plans require sales contact for pricing. GetApp profile confirmed no pricing info available.
Capabilities
Integrations: Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Zapier, Salesforce, GitHub.
Key features: Eddy AI writing agent with FAQ and content generation; Dual-audience portal: separate editor and reader experiences; Embeddable knowledge base widget for in-product help; Auto-translation to 50+ languages; REST API with full read/write access.
Plan limits: No free plan; 14-day trial only; Professional: quote-only, no published seat/article limits; Business: 30+ integrations unlocked; Enterprise: yearly billing only, SSO and SCIM included.
Frequently asked questions
Does Document360 support HIPAA?
Document360 HIPAA support: —. SOC 2: —. GDPR: Yes.
Does Document360 have a free plan?
Document360 free tier: No; 14-day free trial.