Knowledge Base Software · pricing · Updated June 2026
Document360 pricing (2026)
Document360 publishes no self-serve price (quote-only) as checked on 2026-06-14, read from Document360's own pricing page; 3 plans. Best for Customer-facing product documentation at scale. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: quote-only
- Free tier: No · 14-day trial
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: Customer-facing product documentation at scale; Teams needing embedded help center + ticket deflection; Enterprises requiring multi-language documentation
As of · every figure below links to its source STALE · 2026-06-14
Document360 plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Professional | quote-only | — | Custom / quote | Quote-only. 'Built for growing teams to scale documentation efficiently.' No published USD price; requires sales quote. | document360.com |
| Business | quote-only | — | Custom / quote | Quote-only. 'Advanced features and tracking controls for mid-sized teams.' Integrations include Zendesk, Freshdesk, Intercom, Slack, Teams, Drift, Zapier, Make, GitHub. | document360.com |
| Enterprise | quote-only | — | Custom / quote | Quote-only. Yearly plan only per page. Adds Salesforce, Crowdin, Phrase. 'Custom AI solutions for enterprises with high-scale and high-security needs.' | document360.com |
Last verified 2026-06-14. STALE · 2026-06-14 Official pricing page https://document360.com/pricing/ accessed 2026-06-14. Page displays three plan tiers (Professional, Business, Enterprise) but shows only 'Get a quote' buttons with zero published USD figures. All plans require sales contact for pricing. GetApp profile confirmed no pricing info available.
Price changes
No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Zapier, Salesforce, GitHub.
Key features: Eddy AI writing agent with FAQ and content generation; Dual-audience portal: separate editor and reader experiences; Embeddable knowledge base widget for in-product help; Auto-translation to 50+ languages; REST API with full read/write access.
Plan limits: No free plan; 14-day trial only; Professional: quote-only, no published seat/article limits; Business: 30+ integrations unlocked; Enterprise: yearly billing only, SSO and SCIM included.
Frequently asked questions
Does Document360 support HIPAA?
Document360's public pages do not say whether it supports HIPAA. Its public pages also state GDPR compliance.
Does Document360 have a free plan?
No — Document360 publishes no free tier; it offers a 14-day free trial.
Document360 vs alternatives
Compare all knowledge base software · SOC 2-certified knowledge base software · HIPAA-compliant knowledge base software · GDPR-compliant knowledge base software · Open data · MCP
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Display this standing
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