Unabhängig · mit Quellen · Aktualisiert 2026-06-15
Best Customer Success Software (2026)
8 Optionen, verglichen nach Preis, kostenloser Version, Compliance und Eignung — günstigste zuerst. Jede Angabe verlinkt auf die Anbieterseite und das Erfassungsdatum; Tarife nur auf Anfrage zeigen einen Bindestrich, nie eine Schätzung.
Das Wichtigste in Kürze
- Am günstigsten: Akita — $49 pro Monat.
- HIPAA-konform: ChurnZero, Gainsight.
- Erfasst: 8 Anbieter, Daten aktuell bis 2026-06-15.
Vergleich
| # | Customer Success Software | Einstiegspreis | Kostenlos | HIPAA | SOC 2 | Am besten für | Quelle |
|---|---|---|---|---|---|---|---|
| 1 | Akita | $49 pro Monat | Nein | — | — | Small and growing SaaS teams | akitaapp.com |
| 2 | ChurnZero | — | Nein | Ja | Ja | Mid-market to enterprise B2B SaaS | nur auf Anfrage |
| 3 | Custify | — | Nein | — | Ja | European B2B SaaS companies | nur auf Anfrage |
| 4 | EverAfter | — | Nein | — | Ja | Digital CS and scaled customer success | nur auf Anfrage |
| 5 | Gainsight | — | Nein | Ja | Ja | Enterprise B2B SaaS CS teams | nur auf Anfrage |
| 6 | Planhat | — | Nein | — | Ja | Revenue-focused CS teams | nur auf Anfrage |
| 7 | Totango | — | — | — | Ja | Scaling B2B SaaS teams | nur auf Anfrage |
| 8 | Vitally | — | Nein | — | Ja | B2B SaaS CS teams | nur auf Anfrage |
Die Preise sind der niedrigste veröffentlichte Self-Service-Monatspreis zum Datum in der Quelle.
Wie wir das erstellt haben
Official pricing pages were re-fetched and verified for each vendor on 2026-06-15: vitally.io/pricing, custify.com/pricing, totango.com/packages, planhat.com/pricing, churnzero.com (demo-only, no pricing page), gainsight.com/pricing, akitaapp.com/pricing, everafter.ai/pricing. Security/compliance sub-pages were fetched for certification data. ADVERSARIAL CORRECTIONS: (1) Totango's official packages page shows ONLY 'Talk to sales' for every tier — the prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). (2) Totango's forever-free 'Community Edition' could not be confirmed on the official page (only secondary sources), so freeTier and the $0 plan price were set to null. (3) ChurnZero publishes no named plan tiers; the fabricated 'Growth' and 'Enterprise' plans plus their invented contract-value ranges were removed and collapsed to a single quote-only plan. (4) Speculative third-party dollar figures were stripped from Custify, Planhat, Gainsight, EverAfter, and ChurnZero notes. Akita is the only vendor with fully published, verified self-serve prices ($49/$99/$499, 20% annual discount, 14-day trial). All other vendors are confirmed quote-only with monthlyUsd=null. Compliance claims were verified against vendor security pages: HIPAA is asserted only by ChurnZero and Gainsight. accessedAt 2026-06-15.