Independiente · de origen propio · Actualizado 2026-06-15
Best Customer Success Software (2026)
8 Opciones comparadas en función del precio, el plan gratuito, el cumplimiento normativo y la adecuación a las necesidades, ordenadas de menor a mayor precio. Cada cifra incluye un enlace a la página web del propio proveedor y la fecha en la que la recopilamos; los planes que solo ofrecen presupuesto muestran un guion, nunca una estimación.
Puntos clave
- El más barato: Akita — $49 al mes.
- HIPAA -listo: ChurnZero, Gainsight.
- Con seguimiento: 8 proveedores, datos actualizados hasta el 2026-06-15.
Comparación
| # | Customer Success Software | Precio de entrada | Gratis | HIPAA | SOC 2 | Ideal para | Fuente |
|---|---|---|---|---|---|---|---|
| 1 | Akita | $49 al mes | No | — | — | Small and growing SaaS teams | akitaapp.com |
| 2 | ChurnZero | — | No | Sí | Sí | Mid-market to enterprise B2B SaaS | solo para cotizaciones |
| 3 | Custify | — | No | — | Sí | European B2B SaaS companies | solo para cotizaciones |
| 4 | EverAfter | — | No | — | Sí | Digital CS and scaled customer success | solo para cotizaciones |
| 5 | Gainsight | — | No | Sí | Sí | Enterprise B2B SaaS CS teams | solo para cotizaciones |
| 6 | Planhat | — | No | — | Sí | Revenue-focused CS teams | solo para cotizaciones |
| 7 | Totango | — | — | — | Sí | Scaling B2B SaaS teams | solo para cotizaciones |
| 8 | Vitally | — | No | — | Sí | B2B SaaS CS teams | solo para cotizaciones |
Los precios corresponden a la tarifa mensual de autoservicio más baja publicada en la fecha que figura en la fuente.
Cómo hemos elaborado este informe
Official pricing pages were re-fetched and verified for each vendor on 2026-06-15: vitally.io/pricing, custify.com/pricing, totango.com/packages, planhat.com/pricing, churnzero.com (demo-only, no pricing page), gainsight.com/pricing, akitaapp.com/pricing, everafter.ai/pricing. Security/compliance sub-pages were fetched for certification data. ADVERSARIAL CORRECTIONS: (1) Totango's official packages page shows ONLY 'Talk to sales' for every tier — the prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). (2) Totango's forever-free 'Community Edition' could not be confirmed on the official page (only secondary sources), so freeTier and the $0 plan price were set to null. (3) ChurnZero publishes no named plan tiers; the fabricated 'Growth' and 'Enterprise' plans plus their invented contract-value ranges were removed and collapsed to a single quote-only plan. (4) Speculative third-party dollar figures were stripped from Custify, Planhat, Gainsight, EverAfter, and ChurnZero notes. Akita is the only vendor with fully published, verified self-serve prices ($49/$99/$499, 20% annual discount, 14-day trial). All other vendors are confirmed quote-only with monthlyUsd=null. Compliance claims were verified against vendor security pages: HIPAA is asserted only by ChurnZero and Gainsight. accessedAt 2026-06-15.