Indépendant · sourcé · Mis à jour 2026-06-15
Best Customer Success Software (2026)
8 options comparées sur le prix, l'offre gratuite, la conformité et l'adéquation — du moins cher au plus cher. Chaque chiffre renvoie à la page de l'éditeur et à la date de relevé ; les offres sur devis affichent un tiret, jamais une estimation.
À retenir
- Le moins cher: Akita — $49 par mois.
- Compatible HIPAA: ChurnZero, Gainsight.
- Suivis: 8 éditeurs, données à jour au 2026-06-15.
Comparatif
| # | Customer Success Software | Prix d'entrée | Gratuit | HIPAA | SOC 2 | Idéal pour | Source |
|---|---|---|---|---|---|---|---|
| 1 | Akita | $49 par mois | Non | — | — | Small and growing SaaS teams | akitaapp.com |
| 2 | ChurnZero | — | Non | Oui | Oui | Mid-market to enterprise B2B SaaS | sur devis |
| 3 | Custify | — | Non | — | Oui | European B2B SaaS companies | sur devis |
| 4 | EverAfter | — | Non | — | Oui | Digital CS and scaled customer success | sur devis |
| 5 | Gainsight | — | Non | Oui | Oui | Enterprise B2B SaaS CS teams | sur devis |
| 6 | Planhat | — | Non | — | Oui | Revenue-focused CS teams | sur devis |
| 7 | Totango | — | — | — | Oui | Scaling B2B SaaS teams | sur devis |
| 8 | Vitally | — | Non | — | Oui | B2B SaaS CS teams | sur devis |
Les prix correspondent au tarif mensuel en libre-service le plus bas à la date indiquée dans la source.
Comment nous avons établi ce comparatif
Official pricing pages were re-fetched and verified for each vendor on 2026-06-15: vitally.io/pricing, custify.com/pricing, totango.com/packages, planhat.com/pricing, churnzero.com (demo-only, no pricing page), gainsight.com/pricing, akitaapp.com/pricing, everafter.ai/pricing. Security/compliance sub-pages were fetched for certification data. ADVERSARIAL CORRECTIONS: (1) Totango's official packages page shows ONLY 'Talk to sales' for every tier — the prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). (2) Totango's forever-free 'Community Edition' could not be confirmed on the official page (only secondary sources), so freeTier and the $0 plan price were set to null. (3) ChurnZero publishes no named plan tiers; the fabricated 'Growth' and 'Enterprise' plans plus their invented contract-value ranges were removed and collapsed to a single quote-only plan. (4) Speculative third-party dollar figures were stripped from Custify, Planhat, Gainsight, EverAfter, and ChurnZero notes. Akita is the only vendor with fully published, verified self-serve prices ($49/$99/$499, 20% annual discount, 14-day trial). All other vendors are confirmed quote-only with monthlyUsd=null. Compliance claims were verified against vendor security pages: HIPAA is asserted only by ChurnZero and Gainsight. accessedAt 2026-06-15.