Independente · com fontes · Atualizado 2026-06-15
Best Customer Success Software (2026)
8 opções comparadas por preço, plano gratuito, conformidade e adequação — do mais barato ao mais caro. Cada número remete à página do fornecedor e à data da coleta; planos somente sob consulta exibem um traço, nunca uma estimativa.
Destaques
- Mais barato: Akita — $49 por mês.
- Compatível com HIPAA: ChurnZero, Gainsight.
- Monitorados: 8 fornecedores, dados atualizados até 2026-06-15.
Comparação
| # | Customer Success Software | Preço inicial | Grátis | HIPAA | SOC 2 | Ideal para | Fonte |
|---|---|---|---|---|---|---|---|
| 1 | Akita | $49 por mês | Não | — | — | Small and growing SaaS teams | akitaapp.com |
| 2 | ChurnZero | — | Não | Sim | Sim | Mid-market to enterprise B2B SaaS | somente sob consulta |
| 3 | Custify | — | Não | — | Sim | European B2B SaaS companies | somente sob consulta |
| 4 | EverAfter | — | Não | — | Sim | Digital CS and scaled customer success | somente sob consulta |
| 5 | Gainsight | — | Não | Sim | Sim | Enterprise B2B SaaS CS teams | somente sob consulta |
| 6 | Planhat | — | Não | — | Sim | Revenue-focused CS teams | somente sob consulta |
| 7 | Totango | — | — | — | Sim | Scaling B2B SaaS teams | somente sob consulta |
| 8 | Vitally | — | Não | — | Sim | B2B SaaS CS teams | somente sob consulta |
Os preços são a menor tarifa mensal self-service publicada na data indicada na fonte.
Como compilamos isto
Official pricing pages were re-fetched and verified for each vendor on 2026-06-15: vitally.io/pricing, custify.com/pricing, totango.com/packages, planhat.com/pricing, churnzero.com (demo-only, no pricing page), gainsight.com/pricing, akitaapp.com/pricing, everafter.ai/pricing. Security/compliance sub-pages were fetched for certification data. ADVERSARIAL CORRECTIONS: (1) Totango's official packages page shows ONLY 'Talk to sales' for every tier — the prior draft's Starter $249 and Growth $1,099 came solely from a third-party aggregator (zoftwarehub.com) and have been nulled (null beats a guess). (2) Totango's forever-free 'Community Edition' could not be confirmed on the official page (only secondary sources), so freeTier and the $0 plan price were set to null. (3) ChurnZero publishes no named plan tiers; the fabricated 'Growth' and 'Enterprise' plans plus their invented contract-value ranges were removed and collapsed to a single quote-only plan. (4) Speculative third-party dollar figures were stripped from Custify, Planhat, Gainsight, EverAfter, and ChurnZero notes. Akita is the only vendor with fully published, verified self-serve prices ($49/$99/$499, 20% annual discount, 14-day trial). All other vendors are confirmed quote-only with monthlyUsd=null. Compliance claims were verified against vendor security pages: HIPAA is asserted only by ChurnZero and Gainsight. accessedAt 2026-06-15.