Independente · com fontes · Atualizado 2026-06-15
Best Contact Center Software (2026)
9 opções comparadas por preço, plano gratuito, conformidade e adequação — do mais barato ao mais caro. Cada número remete à página do fornecedor e à data da coleta; planos somente sob consulta exibem um traço, nunca uma estimativa.
Destaques
- Mais barato: Twilio Flex — $0 por mês.
- Plano gratuito: Twilio Flex.
- Compatível com HIPAA: Twilio Flex, CloudTalk, Genesys Cloud CX, Talkdesk, Dialpad Ai Contact Center, NICE CXone, Five9.
- Monitorados: 9 fornecedores, dados atualizados até 2026-06-15.
Comparação
| # | Contact Center Software | Preço inicial | Grátis | HIPAA | SOC 2 | Ideal para | Fonte |
|---|---|---|---|---|---|---|---|
| 1 | Twilio Flex | $0 por mês | Não | Sim | Sim | Developer-led teams building custom contact centers | twilio.com |
| 2 | CloudTalk | $27 por mês | Não | Sim | Sim | SMB and mid-market call centers | cloudtalk.io |
| 3 | Aircall | $40 por mês | Não | — | Sim | SMB sales teams | aircall.io |
| 4 | Genesys Cloud CX | $75 por mês | Não | Sim | Sim | Enterprise contact centers | genesys.com |
| 5 | Nextiva Contact Center | $75 por mês | Não | — | — | SMB and mid-market teams consolidating UCaaS and CCaaS | nextiva.com |
| 6 | Talkdesk | $85 por mês | Não | Sim | Sim | Mid-market and enterprise omnichannel centers | talkdesk.com |
| 7 | Dialpad Ai Contact Center | $95 por mês | Não | Sim | Sim | Mid-market teams wanting AI-native contact center | dialpad.com |
| 8 | NICE CXone | $110 por mês | Não | Sim | Sim | Enterprise and government contact centers | nice.com |
| 9 | Five9 | $119 por mês | Não | Sim | Sim | Mid-market and enterprise contact centers (50+ seats) | five9.com |
Os preços são a menor tarifa mensal self-service publicada na data indicada na fonte.
Como compilamos isto
Official pricing pages were re-fetched via WebFetch for Aircall (aircall.io/pricing — dynamic, placeholders only), CloudTalk (cloudtalk.io/pricing — EUR prices render), Twilio Flex (twilio.com/en-us/flex/pricing — all models render), Five9 (five9.com/products/pricing — Digital/Core render, Plus/Pro/Enterprise contact-sales), Talkdesk (talkdesk.com/pricing — all four prices render), NICE CXone (nice.com/websites/pricing — all five suites render), and Nextiva (nextiva.com/contact-center/pricing — Essential renders, Pro/Premium contact-sales). Genesys (genesys.com/pricing) and Dialpad (dialpad.com/pricing — HTTP 403) do not render plan prices in static HTML; their plan rows are corroborated from multiple independent 2026 guides citing official documentation and noted accordingly. Compliance was verified on official trust/security pages: SOC 2 Type 2 + GDPR confirmed on aircall.io/security (HIPAA/BAA NOT stated there — corrected to null); HIPAA + SOC 2 Type 2 + GDPR on cloudtalk.io/security; Five9 HIPAA/BAA on five9.com/legal/HIPAA and SOC 2 + GDPR via Five9 Trust Center (GDPR corrected to true); Twilio Flex HIPAA-eligible with BAA per twilio.com/en-us/hipaa (BAA corrected to true). All prices are per named user/agent per month billed monthly unless noted as concurrent or hybrid. accessedAt 2026-06-15.