Best Contact Center Software · pricing · Updated June 2026
NICE CXone pricing (2026)
NICE CXone starts at $110/mo (Omnichannel Suite), across 5 plans. Best for Enterprise and government contact centers. Every figure links to NICE CXone's own page and the date we captured it.
At a glance
- Entry price: $110/mo (Omnichannel Suite)
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Enterprise and government contact centers; Healthcare and financial services requiring HIPAA/HITRUST; Teams wanting transparent monthly billing
NICE CXone plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Omnichannel Suite | $110 | — | per_seat | $110 per agent per month, billed monthly in arrears. Entry-level omnichannel contact center. Usage-based tiered model. | nice.com |
| Essential Suite | $135 | — | per_seat | $135 per agent per month, billed monthly in arrears. Adds essential AI features to Omnichannel Suite. | nice.com |
| Core Suite | $169 | — | per_seat | $169 per agent per month, billed monthly in arrears. Core omnichannel with expanded AI capabilities. | nice.com |
| Complete Suite | $209 | — | per_seat | $209 per agent per month, billed monthly in arrears. Full-featured suite with advanced AI and analytics. | nice.com |
| Ultimate Suite | $249 | — | hybrid | $249 per agent per month plus $0.25 per session, billed monthly in arrears. Maximum AI and WFM. Industry packages (Banking, Insurance, Healthcare, Retail) also $249 + $0.25/session. | nice.com |
Last verified 2026-06-15. Pricing fetched directly from nice.com/websites/pricing; all five suite prices confirmed ($110/$135/$169/$209/$249, Ultimate +$0.25/session). Compliance from nice.com/products/security-and-compliance.
Capabilities
Integrations: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, SAP, Google CCAI, Microsoft Teams, Oracle.
Key features: Monthly billing in arrears with no prepay; FedRAMP, HITRUST, SOC 2 Type 2, PCI DSS; Five published tiers with transparent per-agent pricing; 99.99% uptime SLA.
Plan limits: Monthly billing in arrears, no prepay required; Buyers often negotiate below list with multi-year contracts; Government package separately priced at $2/consumer/year.
Frequently asked questions
How much does NICE CXone cost?
NICE CXone starts at $110/mo (Omnichannel Suite); it has 5 published plans. Verified 2026-06-15.
What are cheaper alternatives to NICE CXone?
Cheaper contact center software than NICE CXone (entry $110/mo) include Twilio Flex at $35/mo, Aircall at $40/mo, Genesys Cloud CX at $75/mo. Verified 2026-06-15.
Does NICE CXone support HIPAA?
NICE CXone HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does NICE CXone have a free plan?
NICE CXone free tier: No.
NICE CXone vs alternatives
Compare all contact center software → · NICE CXone alternatives → · Open data · MCP
Cheaper contact center software alternatives
- Dialpad Ai Contact Center from $95/mo
- Talkdesk from $85/mo
- Genesys Cloud CX from $75/mo
- Nextiva Contact Center from $75/mo
- Aircall from $40/mo
- Twilio Flex from $35/mo