Contact Center Software · pricing · Updated September 2026
Dialpad Ai Contact Center pricing (2026)
Dialpad Ai Contact Center starts at $95/mo (Essentials) as checked on 2026-09-02, read from Dialpad Ai Contact Center's own pricing page; 3 plans. Best for Mid-market teams wanting AI-native contact center. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $95/mo (Essentials) · 16% off with annual billing
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Mid-market teams wanting AI-native contact center; Healthcare organizations needing one-click BAA; Teams already using Dialpad for unified communications
As of · every figure below links to its source
Dialpad Ai Contact Center plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essentials | $95 | −16% | per_seat | $95/user/month billed monthly; $80/user/month billed annually. Per-minute inbound/outbound charges billed on top of seat license. Includes AI transcription, basic IVR, inbound routing. | dialpad.com |
| Advanced | $135 | −15% | per_seat | $135/user/month billed monthly; $115/user/month billed annually. Adds advanced analytics, custom routing, CRM integrations. | dialpad.com |
| Premium | $170 | −12% | per_seat | $170/user/month billed monthly; $150/user/month billed annually. Adds Workforce Management, AI coaching, 100% uptime SLA, premium support. | dialpad.com |
Last verified 2026-09-02. Official pricing page dialpad.com/pricing returned HTTP 403; Support plan prices corroborated via a web search from multiple independent 2026 sources consistently reporting Essentials $80/$95, Advanced $115/$135, Premium $150/$170 (annual/monthly). Compliance from dialpad.com/trust. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
Price on record
$95/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Zendesk, HubSpot, ServiceNow, Slack, Microsoft Teams, Google Workspace, Okta.
Key features: Built-in AI transcription and real-time coaching on all plans; One-click BAA for HIPAA-covered entities; SOC 2 Type 2, ISO 27001/27017/27018 certified; Unified platform: business phone + contact center.
Plan limits: Per-minute charges apply on top of seat license for inbound/outbound calls; Administrative fee charged separately; Plan prices corroborated from third-party guides; official page returned HTTP 403; AI Agents pricing not published, requires sales contact.
Frequently asked questions
How much does Dialpad Ai Contact Center cost?
Dialpad Ai Contact Center starts at $95/mo (Essentials); it has 3 published plans. Verified 2026-09-02.
Is Dialpad Ai Contact Center cheaper billed annually?
Yes. Dialpad Ai Contact Center publishes a 16% discount for paying annually (on the Essentials plan). Verified 2026-09-02.
What are cheaper alternatives to Dialpad Ai Contact Center?
Cheaper contact center software than Dialpad Ai Contact Center (entry $95/mo) include CloudTalk at $27/mo, Twilio Flex at $35/mo, Aircall at $40/mo. Verified 2026-09-02.
Does Dialpad Ai Contact Center support HIPAA?
Dialpad Ai Contact Center HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Dialpad Ai Contact Center have a free plan?
Dialpad Ai Contact Center free tier: No.
Dialpad Ai Contact Center vs alternatives
Compare all contact center software · SOC 2-certified contact center software · HIPAA-compliant contact center software · GDPR-compliant contact center software · Open data · MCP
Cheaper contact center software alternatives
- Talkdesk from $85/mo
- Genesys Cloud CX from $75/mo
- Nextiva Contact Center from $75/mo
- Aircall from $40/mo
- Twilio Flex from $35/mo
- CloudTalk from $27/mo
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