Best Contact Center Software · pricing · Updated June 2026
Five9 pricing (2026)
Five9 starts at $119/mo (Digital), across 5 plans. Best for Mid-market and enterprise contact centers (50+ seats). Every figure links to Five9's own page and the date we captured it.
At a glance
- Entry price: $119/mo (Digital)
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Mid-market and enterprise contact centers (50+ seats); Healthcare organizations requiring HIPAA/BAA; Teams needing strong WFM at Pro/Enterprise
Five9 plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Digital | $119 | — | per_seat | $119 per concurrent user per month. Digital channels only (chat, email, SMS/MMS, social messaging). Minimum 50 seats. Usage-based pricing may also apply. | five9.com |
| Core | $159 | — | per_seat | $159 per concurrent user per month. All channels with essential AI features, blended inbound/outbound voice plus digital. Minimum 50 seats. | five9.com |
| Plus | Quote-only | — | custom | Contact sales for pricing. Advanced AI capabilities added to Core. Minimum 50 seats. | five9.com |
| Pro | Quote-only | — | custom | Contact sales for pricing. AI essentials plus Workforce Engagement Management (WEM). Minimum 50 seats. | five9.com |
| Enterprise | Quote-only | — | custom | Contact sales for pricing. Advanced AI plus full WEM suite. Minimum 50 seats. Supports named agent and pay-per-use billing in addition to concurrent user. | five9.com |
Last verified 2026-06-15. Pricing fetched directly from five9.com/products/pricing: Digital $119 and Core $159 per concurrent user render; Plus/Pro/Enterprise are contact-sales (monthlyUsd null). HIPAA/BAA confirmed from five9.com/legal/HIPAA. SOC 2 Type 2 and GDPR confirmed via Five9 Trust Center — GDPR corrected from null to true.
Capabilities
Integrations: Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Oracle, Microsoft Teams, Google CCAI.
Key features: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use.
Plan limits: Minimum 50 concurrent seats on all plans; Digital plan excludes voice channels; Plus/Pro/Enterprise pricing not published.
Frequently asked questions
How much does Five9 cost?
Five9 starts at $119/mo (Digital); it has 5 published plans. Verified 2026-06-15.
What are cheaper alternatives to Five9?
Cheaper contact center software than Five9 (entry $119/mo) include Aircall at $40/mo, Genesys Cloud CX at $75/mo, Nextiva Contact Center at $75/mo. Verified 2026-06-15.
Does Five9 support HIPAA?
Five9 HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Five9 have a free plan?
Five9 free tier: No.
Five9 vs alternatives
Compare all contact center software → · Five9 alternatives → · Open data · MCP
Cheaper contact center software alternatives
- NICE CXone from $110/mo
- Dialpad Ai Contact Center from $95/mo
- Talkdesk from $85/mo
- Genesys Cloud CX from $75/mo
- Nextiva Contact Center from $75/mo
- Aircall from $40/mo