Contact Center Software · pricing · Updated October 2026
Five9 pricing (2026)
Five9 starts at $119/user/mo (Digital) as checked on 2026-10-12, read from Five9's own pricing page; 5 plans. Best for Mid-market and enterprise contact centers (50+ seats). Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $119/user/mo (Digital)
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Mid-market and enterprise contact centers (50+ seats); Healthcare organizations requiring HIPAA/BAA; Teams needing strong WFM at Pro/Enterprise
As of · every figure below links to its source
Five9 plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Digital | $119 | — | Per user / seat | $119 per concurrent user per month. Digital channels only (chat, email, SMS/MMS, social messaging). Minimum 50 seats. Usage-based pricing may also apply. | five9.com |
| Core | $159 | — | Per user / seat | $159 per concurrent user per month. All channels with essential AI features, blended inbound/outbound voice plus digital. Minimum 50 seats. | five9.com |
| Plus | not priced monthly | — | Custom / quote | Contact sales for pricing. Advanced AI capabilities added to Core. Minimum 50 seats. | five9.com |
| Pro | not priced monthly | — | Custom / quote | Contact sales for pricing. AI essentials plus Workforce Engagement Management (WEM). Minimum 50 seats. | five9.com |
| Enterprise | not priced monthly | — | Custom / quote | Contact sales for pricing. Advanced AI plus full WEM suite. Minimum 50 seats. Supports named agent and pay-per-use billing in addition to concurrent user. | five9.com |
Last verified 2026-10-12. Pricing fetched directly from five9.com/products/pricing: Digital $119 and Core $159 per concurrent user render; Plus/Pro/Enterprise are contact-sales (no monthly price recorded). HIPAA/BAA confirmed from five9.com/legal/HIPAA. SOC 2 Type 2 and GDPR confirmed via Five9 Trust Center — GDPR corrected from not recorded to recorded.
Price changes
Price on record
$119/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Oracle, Microsoft Teams, Google CCAI.
Key features: Concurrent user billing model (not named seats); Blended inbound/outbound on Core and above; AI-powered IVA and agent assist; Multiple ordering models: bundles, custom quotes, pay-per-use.
Plan limits: Minimum 50 concurrent seats on all plans; Digital plan excludes voice channels; Plus/Pro/Enterprise pricing not published.
Frequently asked questions
How much does Five9 cost?
Five9 starts at $119/user/mo (Digital); it has 5 published plans. Verified 2026-10-12.
What are cheaper alternatives to Five9?
Cheaper contact center software than Five9 (entry $119/user/mo) include Aircall at $40/user/mo, Genesys Cloud CX at $75/user/mo, Nextiva Contact Center at $75/user/mo. Verified 2026-10-12.
Does Five9 support HIPAA?
Yes — Five9 states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Five9 have a free plan?
No — Five9 publishes no free tier.
Five9 vs alternatives
Compare all contact center software · Five9 alternatives · SOC 2 claims in contact center software · HIPAA claims in contact center software · GDPR claims in contact center software · Open data · MCP
Cheaper contact center software alternatives
- NICE CXone from $110/user/mo
- Dialpad Ai Contact Center from $95/user/mo
- Talkdesk from $85/user/mo
- Genesys Cloud CX from $75/user/mo
- Nextiva Contact Center from $75/user/mo
- Aircall from $40/user/mo
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This standing as a plaque
Five9 currently holds a bronze deskmark here — Rank 9 of 9 · Contact Center Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
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