Best Contact Center Software · pricing · Updated June 2026
Nextiva Contact Center pricing (2026)
Nextiva Contact Center starts at $75/mo (Essential), across 3 plans. Best for SMB and mid-market teams consolidating UCaaS and CCaaS. Every figure links to Nextiva Contact Center's own page and the date we captured it.
At a glance
- Entry price: $75/mo (Essential)
- Free tier: No
- Compliance: HIPAA — · SOC 2 — · GDPR —
- Best for: SMB and mid-market teams consolidating UCaaS and CCaaS; Teams wanting usage-based billing flexibility; Organizations already using Nextiva UCaaS
Nextiva Contact Center plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential | $75 | — | per_seat | From $75 per agent per month. Omnichannel voice and webchat, up to 5 smart call routing rules, 1 real-time dashboard, basic self-service bots, AI transcription and summarization. Usage-based alternatives: $0.018/agent/minute or $129/concurrent seat. | nextiva.com |
| Professional | Quote-only | — | custom | Contact sales for pricing. Adds real-time supervisor support, PCI-DSS compliance for secure payments, advanced AI bots on top of Essential. | nextiva.com |
| Premium | Quote-only | — | custom | Contact sales for pricing. Includes full Workforce Management (WFM), unlimited channels, advanced CX analytics on top of Professional. | nextiva.com |
Last verified 2026-06-15. Pricing fetched directly from nextiva.com/contact-center/pricing; Essential 'From $75/agent/mo' confirmed on official page. Professional and Premium are contact-sales only (monthlyUsd null). Usage-based alternative ($0.018/agent/minute, $129/concurrent seat) and XBert AI Receptionist add-on (from $99/month) corroborated via WebSearch. Compliance not confirmed on an official Nextiva trust page during research — left null.
Capabilities
Integrations: Salesforce, Microsoft Teams, HubSpot, Zendesk, Google Workspace, ServiceNow.
Key features: Usage-based pricing alternative: $0.018/agent/minute or $129/concurrent seat on Essential; AI transcription and summarization included in Essential; XBert AI Receptionist add-on from $99/month; Unified UCaaS + CCaaS from single vendor.
Plan limits: Professional and Premium pricing not published; Essential plan limits to 5 routing rules and 1 real-time dashboard; XBert AI Receptionist add-on starts at $99/month; Compliance not confirmed on an official Nextiva trust page.
Frequently asked questions
How much does Nextiva Contact Center cost?
Nextiva Contact Center starts at $75/mo (Essential); it has 3 published plans. Verified 2026-06-15.
What are cheaper alternatives to Nextiva Contact Center?
Cheaper contact center software than Nextiva Contact Center (entry $75/mo) include CloudTalk at $27/mo, Twilio Flex at $35/mo, Aircall at $40/mo. Verified 2026-06-15.
Does Nextiva Contact Center support HIPAA?
Nextiva Contact Center HIPAA support: —. SOC 2: —. GDPR: —.
Does Nextiva Contact Center have a free plan?
Nextiva Contact Center free tier: No.
Nextiva Contact Center vs alternatives
Cheaper contact center software alternatives
- Aircall from $40/mo
- Twilio Flex from $35/mo
- CloudTalk from $27/mo