Contact Center Software · pricing · Updated November 2026
Genesys Cloud CX pricing (2026)
Genesys Cloud CX starts at $75/user/mo (Genesys Cloud CX 1) as checked on 2026-11-01, read from Genesys Cloud CX's own pricing page; 4 plans. Best for Enterprise contact centers. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $75/user/mo (Genesys Cloud CX 1)
- Free tier: No
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Enterprise contact centers; Regulated industries (healthcare, finance, government); Teams needing built-in WFM and AI
As of · every figure below links to its source
Genesys Cloud CX plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Genesys Cloud CX 1 | $75 | — | Per user / seat | Per named agent per month (annual list price). Voice-only contact center: inbound/outbound voice, IVR, ACD, basic reporting. Digital channels available as add-ons. | genesys.com |
| Genesys Cloud CX 2 | $115 | — | Per user / seat | Per named agent per month (annual list price). Adds digital channels (email, chat, SMS, social messaging) to CX 1. | genesys.com |
| Genesys Cloud CX 3 | $155 | — | Per user / seat | Per named agent per month (annual list price). Adds Workforce Engagement Management (WFM/WFO), AI forecasting and scheduling on top of CX 2. | genesys.com |
| Genesys Cloud CX 4 | $240 | — | Per user / seat | Per named agent per month (annual list price). Maximizes AI and journey orchestration: advanced AI, real-time coaching, predictive engagement on top of CX 3. | genesys.com |
Last verified 2026-11-01. Official pricing page genesys.com/pricing returned a navigation shell without plan dollar amounts on fetch (confirmed — no prices render). Plan prices ($75/$115/$155/$240 per agent/month, annual) corroborated via a web search from multiple independent 2026 sources citing Genesys Cloud pricing documentation. Compliance from genesys.com/trust-center/compliance.
Price changes
Price on record
$75/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Microsoft Teams, Zoom, ServiceNow, Zendesk, Microsoft Dynamics, Google CCAI, SAP.
Key features: Four-tier architecture from pure voice to full AI+WFM; FedRAMP authorized; ISO 27001/27017/27018 and ISO 42001 AI governance; Built-in Workforce Engagement Management at CX 3+.
Plan limits: CX 1 is voice-only; digital channels sold as add-ons; Named, concurrent, and hourly licensing models available; Plan prices corroborated from third-party guides, not rendered on official page; Implementation fees apply for enterprise deployments.
Frequently asked questions
How much does Genesys Cloud CX cost?
Genesys Cloud CX starts at $75/user/mo (Genesys Cloud CX 1); it has 4 published plans. Verified 2026-11-01.
What are cheaper alternatives to Genesys Cloud CX?
Cheaper contact center software than Genesys Cloud CX (entry $75/user/mo) include CloudTalk at $34/user/mo, Aircall at $40/user/mo. Verified 2026-11-01.
Does Genesys Cloud CX support HIPAA?
Yes — Genesys Cloud CX states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Genesys Cloud CX have a free plan?
No — Genesys Cloud CX publishes no free tier.
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This standing as a plaque
Genesys Cloud CX currently holds a silver deskmark here — Rank 3 of 9 · Contact Center Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Genesys Cloud CX moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.