Best Contact Center Software · pricing · Updated June 2026

Genesys Cloud CX pricing (2026)

Genesys Cloud CX starts at $75/mo (Genesys Cloud CX 1), across 4 plans. Best for Enterprise contact centers. Every figure links to Genesys Cloud CX's own page and the date we captured it.

At a glance

Entry price: $75/mo (Genesys Cloud CX 1)
Free tier: No
Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
Best for: Enterprise contact centers; Regulated industries (healthcare, finance, government); Teams needing built-in WFM and AI

Genesys Cloud CX plans & pricing

All published Genesys Cloud CX plans. Sourced per row; quote-only tiers show no price.
Plan	Monthly	Annual	Billing	Notes	Source
Genesys Cloud CX 1	$75	—	per_seat	Per named agent per month (annual list price). Voice-only contact center: inbound/outbound voice, IVR, ACD, basic reporting. Digital channels available as add-ons.	genesys.com
Genesys Cloud CX 2	$115	—	per_seat	Per named agent per month (annual list price). Adds digital channels (email, chat, SMS, social messaging) to CX 1.	genesys.com
Genesys Cloud CX 3	$155	—	per_seat	Per named agent per month (annual list price). Adds Workforce Engagement Management (WFM/WFO), AI forecasting and scheduling on top of CX 2.	genesys.com
Genesys Cloud CX 4	$240	—	per_seat	Per named agent per month (annual list price). Maximizes AI and journey orchestration: advanced AI, real-time coaching, predictive engagement on top of CX 3.	genesys.com

Last verified 2026-06-15. Official pricing page genesys.com/pricing returned a navigation shell without plan dollar amounts on fetch (confirmed via WebFetch — no prices render). Plan prices ($75/$115/$155/$240 per agent/month, annual) corroborated via WebSearch from multiple independent 2026 sources citing Genesys Cloud pricing documentation. Compliance from genesys.com/trust-center/compliance.

Capabilities

Integrations: Salesforce, Microsoft Teams, Zoom, ServiceNow, Zendesk, Microsoft Dynamics, Google CCAI, SAP.

Key features: Four-tier architecture from pure voice to full AI+WFM; FedRAMP authorized; ISO 27001/27017/27018 and ISO 42001 AI governance; Built-in Workforce Engagement Management at CX 3+.

Plan limits: CX 1 is voice-only; digital channels sold as add-ons; Named, concurrent, and hourly licensing models available; Plan prices corroborated from third-party guides, not rendered on official page; Implementation fees apply for enterprise deployments.

Frequently asked questions

How much does Genesys Cloud CX cost?

Genesys Cloud CX starts at $75/mo (Genesys Cloud CX 1); it has 4 published plans. Verified 2026-06-15.

What are cheaper alternatives to Genesys Cloud CX?

Cheaper contact center software than Genesys Cloud CX (entry $75/mo) include CloudTalk at $27/mo, Twilio Flex at $35/mo, Aircall at $40/mo. Verified 2026-06-15.

Does Genesys Cloud CX support HIPAA?

Genesys Cloud CX HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.

Does Genesys Cloud CX have a free plan?

Genesys Cloud CX free tier: No.

Genesys Cloud CX vs alternatives

Compare all contact center software → · Genesys Cloud CX alternatives → · Open data · MCP