Live Chat Software · pricing · Updated September 2026
Intercom pricing (2026)
Intercom starts at $39/user/mo (Essential) as checked on 2026-09-09, read from Intercom's own pricing page; 3 plans. Best for HIPAA-regulated teams needing Expert plan BAA. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $39/user/mo (Essential) · 26% off with annual billing
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: HIPAA-regulated teams needing Expert plan BAA; Mid-market and enterprise SaaS support teams; Teams wanting AI-first customer service with human escalation
As of · every figure below links to its source STALE · 2026-09-09
Intercom plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential STALE · 2026-09-09 | $39 | −26% | Per user / seat | Annual billing rate. Month-to-month rate approximately $39/seat/mo per GetApp listing. No HIPAA support on this tier. | intercom.com |
| Advanced STALE · 2026-09-09 | $99 | −14% | Per user / seat | Annual billing rate. Month-to-month rate approximately $99/seat/mo per GetApp listing. Includes 20 free Lite seats. | intercom.com |
| Expert STALE · 2026-09-09 | $139 | −5% | Per user / seat | Annual billing rate. Month-to-month rate approximately $139/seat/mo per GetApp listing. Includes HIPAA support and 50 free Lite seats. | intercom.com |
Last verified 2026-09-09. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Official pricing page https://www.intercom.com/pricing fetched 2026-06-14. Page displays annual-billing rates ($29/$85/$132 per seat/mo). Monthly-billing toggle exists but monthly-billing dollar amounts were not rendered in the fetched content; GetApp listing (corroboration) shows $39/$99/$139 per seat/mo which are consistent with typical ~25-35% annual discount and are treated as the month-to-month rates. HIPAA support confirmed on Expert plan only. Cross-checked against getapp.com. This note predates 3 corrections to the plans above, the earliest from 2026-09-09; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$39/user/moFirst on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since October 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Intercom, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Intercom. Every correction on the site is in the corrections log.
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Essential. The recorded monthly price was $29, the annual-billed rate, in a field this dataset defines as the month-to-month price. Read first-party in a headless browser on 2026-09-09: the month-to-month price is $39, and the annual discount now carries this plan's own saving of 26%. This row was deliberately left out of the 2026-09-09 corpus-wide re-basing because its own notes hedged the monthly figure as an estimate or named none, so it could only be settled by reading the page. Evidence: Card renders roller aria-label "$39" + "per seat/mo" in the "Billed monthly" state and "$29" in the default "Billed annually" state; both visually confirmed by screenshot. Page JSON-LD publishes Offer name "Essential" price 39 unitText SEAT_PER_MONTH description "$39 per seat/month". Intercom's own pricing bundle carries essential_seats unitCostInCents 3900 with unitAnnualPlanDiscountInCents 1000, i.e. $39 base month-to-month minus a $10 annual discount = $29 annual. Row holds the annual equival
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Advanced. The recorded monthly price was $85, the annual-billed rate, in a field this dataset defines as the month-to-month price. Read first-party in a headless browser on 2026-09-09: the month-to-month price is $99, and the annual discount now carries this plan's own saving of 14%. This row was deliberately left out of the 2026-09-09 corpus-wide re-basing because its own notes hedged the monthly figure as an estimate or named none, so it could only be settled by reading the page. Evidence: Roller aria-label "$99" + "per seat/mo" in the monthly state, "$85" in the default annual state. JSON-LD Offer name "Advanced" price 99 unitText SEAT_PER_MONTH, description "$99 per seat/month". Bundle: advanced_seats unitCostInCents 9900, unitAnnualPlanDiscountInCents 1400 -> $99 base month-to-month, $85 annual. Saving 1400/9900 = 14.141% (14 rounded). Care taken that this $99 is the SEAT price and not the Pro add-on, which the FAQ prices at "$99/month" for 1,000 conversations + 2,000 credits,
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Expert. The recorded monthly price was $132, the annual-billed rate, in a field this dataset defines as the month-to-month price. Read first-party in a headless browser on 2026-09-09: the month-to-month price is $139, and the annual discount now carries this plan's own saving of 5%. This row was deliberately left out of the 2026-09-09 corpus-wide re-basing because its own notes hedged the monthly figure as an estimate or named none, so it could only be settled by reading the page. Evidence: Roller aria-label "$139" + "per seat/mo" in the monthly state, "$132" in the default annual state. JSON-LD Offer name "Expert" price 139 unitText SEAT_PER_MONTH, description "$139 per seat/month". Bundle: expert_seats unitCostInCents 13900, unitAnnualPlanDiscountInCents 700 -> $139 base month-to-month, $132 annual. Saving 700/13900 = 5.036% (5 rounded) - notably far below the "typical ~25-35% annual discount" the record's provenance assumed, which is why that assumption should not have been used
Capabilities
Integrations: Salesforce, Stripe, Jira, WhatsApp, Slack, HubSpot, Zendesk, Shopify.
Key features: Natively integrated AI Agent (Fin) for automated resolution; AI Copilot that drafts replies and surfaces knowledge base answers for human agents; Omnichannel inbox: email, chat, WhatsApp, social in one workspace; Real-time quality assurance scoring across every AI and human conversation; 350+ out-of-box integrations via app store.
Plan limits: No free plan; paid plans start at $29/seat/mo (annual); Expert plan required for HIPAA BAA; Lite seats included: 20 on Advanced, 50 on Expert.
Frequently asked questions
How much does Intercom cost?
Intercom starts at $39/user/mo (Essential); it has 3 published plans. Verified 2026-09-09.
Is Intercom cheaper billed annually?
Yes. Intercom publishes a 26% discount for paying annually (on the Essential plan). Verified 2026-09-09.
What are cheaper alternatives to Intercom?
Cheaper live chat software than Intercom (entry $39/user/mo) include Freshchat at $23/user/mo, LiveChat at $25/user/mo, Olark at $29/user/mo. Verified 2026-09-09.
Does Intercom support HIPAA?
Yes — Intercom states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Intercom have a free plan?
No — Intercom publishes no free tier; it offers a 14-day free trial.
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This standing as a plaque
Intercom currently holds a bronze deskmark here — Rank 6 of 7 · Live Chat Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Intercom moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.