Best Live Chat Software · pricing · Updated June 2026
Intercom pricing (2026)
Intercom starts at $29/mo (Essential), across 3 plans. Best for HIPAA-regulated teams needing Expert plan BAA. Every figure links to Intercom's own page and the date we captured it.
At a glance
- Entry price: $29/mo (Essential)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: HIPAA-regulated teams needing Expert plan BAA; Mid-market and enterprise SaaS support teams; Teams wanting AI-first customer service with human escalation
Intercom plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential | $29 | — | per_seat | Annual billing rate. Month-to-month rate approximately $39/seat/mo per GetApp listing. No HIPAA support on this tier. | intercom.com |
| Advanced | $85 | — | per_seat | Annual billing rate. Month-to-month rate approximately $99/seat/mo per GetApp listing. Includes 20 free Lite seats. | intercom.com |
| Expert | $132 | — | per_seat | Annual billing rate. Month-to-month rate approximately $139/seat/mo per GetApp listing. Includes HIPAA support and 50 free Lite seats. | intercom.com |
Last verified 2026-06-14. Official pricing page https://www.intercom.com/pricing fetched 2026-06-14. Page displays annual-billing rates ($29/$85/$132 per seat/mo). Monthly-billing toggle exists but monthly-billing dollar amounts were not rendered in the fetched content; GetApp listing (corroboration) shows $39/$99/$139 per seat/mo which are consistent with typical ~25-35% annual discount and are treated as the month-to-month rates. HIPAA support confirmed on Expert plan only. Cross-checked against getapp.com.
Capabilities
Integrations: Salesforce, Stripe, Jira, WhatsApp, Slack, HubSpot, Zendesk, Shopify.
Key features: Natively integrated AI Agent (Fin) for automated resolution; AI Copilot that drafts replies and surfaces knowledge base answers for human agents; Omnichannel inbox: email, chat, WhatsApp, social in one workspace; Real-time quality assurance scoring across every AI and human conversation; 350+ out-of-box integrations via app store.
Plan limits: No free plan; paid plans start at $29/seat/mo (annual); Expert plan required for HIPAA BAA; Lite seats included: 20 on Advanced, 50 on Expert.
Frequently asked questions
How much does Intercom cost?
Intercom starts at $29/mo (Essential); it has 3 published plans. Verified 2026-06-14.
What are cheaper alternatives to Intercom?
Cheaper live chat software than Intercom (entry $29/mo) include LiveChat at $19/mo, Freshchat at $19/mo, Tidio at $24.17/mo. Verified 2026-06-14.
Does Intercom support HIPAA?
Intercom HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Intercom have a free plan?
Intercom free tier: No; 14-day free trial.