Best Live Chat Software · pricing · Updated June 2026
Tidio pricing (2026)
Tidio starts at $0/mo (Free), across 5 plans. Best for Shopify and e-commerce stores wanting AI-driven support. Every figure links to Tidio's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Shopify and e-commerce stores wanting AI-driven support; SMBs needing an affordable free tier with live chat and chatbot; Teams wanting no-code automation without engineering resources
Tidio plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Includes 50 billable conversations/mo and up to 10 seats. Free forever. | tidio.com |
| Starter | $24.17 | — | flat | Annual billing rate ($24.17/mo). 100 billable conversations/mo, 10 seats included. Annual discount is approximately 16.67% (2 months free). Month-to-month rate not published on pricing page. | tidio.com |
| Growth | $49.17 | — | flat | Annual billing starting rate ($49.17/mo). Up to 2,000 billable conversations/mo, 10 seats. Price scales with conversation volume. Annual discount approximately 16.67% (2 months free). | tidio.com |
| Plus | $749 | — | custom | Starts at $749/mo. Custom number of billable conversations and seats. Pricing scales with usage. | tidio.com |
| Premium | Quote-only | — | custom | Contact sales for pricing. Custom billable conversations and seats. | tidio.com |
Last verified 2026-06-14. Official pricing page https://www.tidio.com/pricing/ fetched 2026-06-14. Page shows annual billing toggle as 'Annually (2 months free)' implying ~16.67% annual discount. Displayed monthly figures ($0/$24.17/$49.17) are the annual-plan monthly rates. Plus plan starts at $749/mo with custom seats. Premium requires contacting sales. No HIPAA or BAA mentions found.
Capabilities
Integrations: Shopify, WordPress, Zapier, Zendesk, WhatsApp, Instagram, Messenger, Intercom.
Key features: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions.
Plan limits: Free: 50 billable conversations/mo, up to 10 seats; Starter: 100 billable conversations/mo, 10 seats; Growth: up to 2,000 billable conversations/mo, 10 seats (scales with volume); Plus: starts at $749/mo, custom conversations and seats.
Frequently asked questions
How much does Tidio cost?
Tidio starts at $0/mo (Free); it has 5 published plans. Verified 2026-06-14.
What are cheaper alternatives to Tidio?
Cheaper live chat software than Tidio (entry $0/mo) include LiveChat at $19/mo, Freshchat at $19/mo. Verified 2026-06-14.
Does Tidio support HIPAA?
Tidio HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Tidio have a free plan?
Tidio free tier: Yes.
Tidio vs alternatives
Compare all live chat software → · Tidio alternatives → · Open data · MCP