Live Chat Software · pricing · Updated September 2026
Tidio pricing (2026)
Tidio starts at $0/mo (Free) as checked on 2026-09-02, read from Tidio's own pricing page; 5 plans. Best for Shopify and e-commerce stores wanting AI-driven support. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Shopify and e-commerce stores wanting AI-driven support; SMBs needing an affordable free tier with live chat and chatbot; Teams wanting no-code automation without engineering resources
As of · every figure below links to its source
Tidio plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Includes 50 billable conversations/mo and up to 10 seats. Free forever. | tidio.com |
| Starter | $29 | −17% | flat | Month-to-month $29/mo; $24.17/mo effective on annual billing ($290/yr — two months free, ~17% less). 100 billable conversations/mo, 10 seats included. | tidio.com |
| Growth | $59 | −17% | flat | Month-to-month from $59/mo; $49.17/mo effective on annual billing ($590/yr — two months free, ~17% less). Up to 2,000 billable conversations/mo, 10 seats. Price scales with conversation volume. | tidio.com |
| Plus | $300 | — | custom | Starts at $749/mo. Custom number of billable conversations and seats. Pricing scales with usage. | tidio.com |
| Premium | not priced monthly | — | custom | Contact sales for pricing. Custom billable conversations and seats. | tidio.com |
Last verified 2026-09-02. Official pricing page https://www.tidio.com/pricing/ fetched 2026-06-14. Page shows annual billing toggle as 'Annually (2 months free)' implying ~16.67% annual discount. Displayed monthly figures ($0/$24.17/$49.17) are the annual-plan monthly rates. Plus plan starts at $749/mo with custom seats. Premium requires contacting sales. No HIPAA or BAA mentions found. Re-verified 2026-09-02 against the live pricing page — Plus: $749 -> $300 (third-party figure).
Price changes
Price on record
$29/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Shopify, WordPress, Zapier, Zendesk, WhatsApp, Instagram, Messenger, Intercom.
Key features: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions.
Plan limits: Free: 50 billable conversations/mo, up to 10 seats; Starter: 100 billable conversations/mo, 10 seats; Growth: up to 2,000 billable conversations/mo, 10 seats (scales with volume); Plus: starts at $749/mo, custom conversations and seats.
Frequently asked questions
How much does Tidio cost?
Tidio starts at $0/mo (Free); it has 5 published plans. Verified 2026-09-02.
Is Tidio cheaper billed annually?
Yes. Tidio publishes a 17% discount for paying annually (on the Starter plan). Verified 2026-09-02.
What are cheaper alternatives to Tidio?
Cheaper live chat software than Tidio (entry $0/mo) include Freshchat at $19/mo, LiveChat at $25/mo. Verified 2026-09-02.
Does Tidio support HIPAA?
Tidio HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Tidio have a free plan?
Tidio free tier: Yes.
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Display this standing
Tidio currently holds a bronze deskmark here — Rank 5 of 7 · Live Chat Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm and money never touches it.
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