Live Chat Software · pricing · Updated November 2026
Tidio pricing (2026)
Tidio's paid plans start at $29/mo (Starter) as checked on 2026-11-01, read from Tidio's own pricing page; 5 plans. Best for Shopify and e-commerce stores wanting AI-driven support. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $29/mo (Starter) · 17% off with annual billing
- Free tier: Yes
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Shopify and e-commerce stores wanting AI-driven support; SMBs needing an affordable free tier with live chat and chatbot; Teams wanting no-code automation without engineering resources
As of · every figure below links to its source
Tidio plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | Flat monthly | Includes 50 billable conversations/mo and up to 10 seats. Free forever. | tidio.com |
| Starter | $29 | −17% | Flat monthly | Month-to-month $29/mo; $24.17/mo effective on annual billing ($290/yr — two months free, ~17% less). 100 billable conversations/mo, 10 seats included. | tidio.com |
| Growth | $59 | −17% | Flat monthly | Month-to-month from $59/mo; $49.17/mo effective on annual billing ($590/yr — two months free, ~17% less). Up to 2,000 billable conversations/mo, 10 seats. Price scales with conversation volume. | tidio.com |
| Plus | $300 | — | Custom / quote | Starts at $300/mo plus monthly usage. Custom number of billable conversations and seats. Pricing scales with usage. | tidio.com |
| Premium | not priced monthly | — | Custom / quote | Contact sales for pricing. Custom billable conversations and seats. | tidio.com |
Last verified 2026-11-01. Official pricing page https://www.tidio.com/pricing/ fetched 2026-06-14. Page shows annual billing toggle as 'Annually (2 months free)' implying ~16.67% annual discount. Displayed monthly figures ($0/$24.17/$49.17) are the annual-plan monthly rates. Plus plan starts at $749/mo with custom seats. Premium requires contacting sales. No HIPAA or BAA mentions found. Re-verified 2026-09-02 against the live pricing page — Plus: $749 -> $300 (third-party figure). This note predates 2 corrections to the plans above, the earliest from 2026-09-11; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$29/moFirst on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since October 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Tidio, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Tidio. Every correction on the site is in the corrections log.
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Plus. The notes still said Plus starts at $749 a month; the record and Tidio's page say $300 ("Starts at $300 /mo. + monthly usage", read from a US network on 2026-09-28). The notes now say $300; the price is unchanged.
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Starter. Price moved to the month-to-month basis. The field held $24.17, which is this plan's annual-billing rate; the month-to-month rate is $29 and the 17% discount is the saving off it. Found by comparing this vendor's two records: it is catalogued in more than one theme, and the two copies named the same plan at two prices that one of them's own discount joined exactly. The vendor's page could not be read from here today — it answers a European address in euros, or serves a browser no figures at all — so this rests on the record's own two readings, which name both rates in prose and agree about which is which.
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Growth. Price moved to the month-to-month basis. The field held $49.17, which is this plan's annual-billing rate; the month-to-month rate is $59 and the 17% discount is the saving off it. Found by comparing this vendor's two records: it is catalogued in more than one theme, and the two copies named the same plan at two prices that one of them's own discount joined exactly. The vendor's page could not be read from here today — it answers a European address in euros, or serves a browser no figures at all — so this rests on the record's own two readings, which name both rates in prose and agree about which is which.
Capabilities
Integrations: Shopify, WordPress, Zapier, Zendesk, WhatsApp, Instagram, Messenger, Intercom.
Key features: Lyro AI Agent handles up to 67% of queries autonomously (order updates, lead qualification); No-code automation Flows with 40+ pre-built templates; Native Shopify integration with cart preview and order history in chat; Multichannel inbox: live chat, email, WhatsApp, Instagram, Messenger; Advanced analytics with AI-powered performance suggestions.
Plan limits: Free: 50 billable conversations/mo, up to 10 seats; Starter: 100 billable conversations/mo, 10 seats; Growth: up to 2,000 billable conversations/mo, 10 seats (scales with volume); Plus: starts at $749/mo, custom conversations and seats.
Frequently asked questions
How much does Tidio cost?
Tidio's paid plans start at $29/mo (Starter), and it lists a $0 plan (Free); it has 5 published plans. Verified 2026-11-01.
Is Tidio cheaper billed annually?
Yes. Tidio publishes a 17% discount for paying annually (on the Starter plan). Verified 2026-11-01.
Does Tidio support HIPAA?
Tidio's public pages do not say whether it supports HIPAA. Its public pages also state SOC 2 and GDPR compliance.
Does Tidio have a free plan?
Yes — Tidio publishes a free tier.
Tidio vs alternatives
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This standing as a plaque
Tidio currently holds a bronze deskmark here — Rank 5 of 7 · Live Chat Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
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