Live Chat Software · pricing · Updated September 2026
LiveChat pricing (2026)
LiveChat starts at $25/user/mo (Starter) as checked on 2026-09-27, read from LiveChat's own pricing page; 4 plans. Best for HIPAA-regulated healthcare teams needing a BAA (Enterprise tier). Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $25/user/mo (Starter) · 24% off with annual billing
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 — · GDPR Yes
- Best for: HIPAA-regulated healthcare teams needing a BAA (Enterprise tier); E-commerce businesses on Shopify wanting sales-attributable live chat; Mid-market teams needing 200+ integrations with structured compliance documentation
As of · every figure below links to its source
LiveChat plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | $25 | −24% | Per user / seat | $19/seat/mo billed annually; $25/seat/mo billed monthly. Annual discount ~24%. | livechat.com |
| Team | $59 | −17% | Per user / seat | $49/seat/mo billed annually; $59/seat/mo billed monthly. Annual discount ~17%. | livechat.com |
| Business | $89 | −11% | Per user / seat | $79/seat/mo billed annually; $89/seat/mo billed monthly. Annual discount ~11%. | livechat.com |
| Enterprise | not priced monthly | — | Custom / quote | Custom pricing; contact sales. HIPAA compliance available on this tier only. | livechat.com |
Last verified 2026-09-27. Official pricing page https://www.livechat.com/pricing/ fetched 2026-06-14. Per-seat pricing with both annual and monthly rates confirmed. HIPAA compliance confirmed for Enterprise plan only; no BAA explicitly mentioned. 200+ integrations available in marketplace; named integrations from pricing page listed. Corroborated by GetApp listing (https://www.getapp.com/customer-management-software/a/livechat/pricing/) confirming month-to-month rates. Cross-checked against getapp.com. This note predates 3 corrections to the plans above, the earliest from 2026-09-10; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$25/user/moRe-based on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
From 2026-10-16 our record reflects a correction we published, not a vendor price move, so earlier figures are not compared with it.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of LiveChat, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by LiveChat. Every correction on the site is in the corrections log.
-
Starter. Basis corrected, no new figure. The recorded monthly price held the annual-billed rate while the plan's own note named the month-to-month one; the schema reserves this field for the month-to-month price and carries the saving in the annual discount, so the two recorded figures swapped places.
-
Team. Basis corrected, no new figure. The recorded monthly price held the annual-billed rate while the plan's own note named the month-to-month one; the schema reserves this field for the month-to-month price and carries the saving in the annual discount, so the two recorded figures swapped places.
-
Business. Basis corrected, no new figure. The recorded monthly price held the annual-billed rate while the plan's own note named the month-to-month one; the schema reserves this field for the month-to-month price and carries the saving in the annual discount, so the two recorded figures swapped places.
Capabilities
Integrations: Shopify, HubSpot, Mailchimp, Stripe, WhatsApp Business, Facebook Messenger, Telegram, WordPress.
Key features: BAA available for HIPAA compliance (Enterprise, via Order Form); 200+ marketplace integrations including e-commerce, CRM, and social channels; Multi-channel inbox: web chat, email, WhatsApp, Apple Messages, SMS, social; AI-assisted reply drafting and answer suggestions; Comprehensive e-commerce analytics with sales attribution per chat.
Plan limits: No free plan; trial is 14 days; Starter: $19/seat/mo (annual), basic reporting, 60-day chat history; Team: $49/seat/mo (annual), unlimited chat history, basic chatbot; Enterprise: custom pricing, HIPAA BAA available.
Frequently asked questions
How much does LiveChat cost?
LiveChat starts at $25/user/mo (Starter); it has 4 published plans. Verified 2026-09-27.
Is LiveChat cheaper billed annually?
Yes. LiveChat publishes a 24% discount for paying annually (on the Starter plan). Verified 2026-09-27.
What are cheaper alternatives to LiveChat?
Cheaper live chat software than LiveChat (entry $25/user/mo) include Freshchat at $23/user/mo. Verified 2026-09-27.
Does LiveChat support HIPAA?
Yes — LiveChat states HIPAA support on its public pages. Its public pages also state GDPR compliance.
Does LiveChat have a free plan?
No — LiveChat publishes no free tier; it offers a 14-day free trial.
LiveChat vs alternatives
Compare all live chat software · LiveChat alternatives · SOC 2 claims in live chat software · GDPR claims in live chat software · Open data · MCP
Cheaper live chat software alternatives
- Freshchat from $23/user/mo
More live chat software tools
Related categories
This standing as a plaque
LiveChat currently holds a gold deskmark here — Rank 2 of 7 · Live Chat Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if LiveChat moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.