Best Live Chat Software · pricing · Updated June 2026
LiveChat pricing (2026)
LiveChat starts at $19/mo (Starter), across 4 plans. Best for HIPAA-regulated healthcare teams needing a BAA (Enterprise tier). Every figure links to LiveChat's own page and the date we captured it.
At a glance
- Entry price: $19/mo (Starter) · 24% off with annual billing
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 — · GDPR Yes
- Best for: HIPAA-regulated healthcare teams needing a BAA (Enterprise tier); E-commerce businesses on Shopify wanting sales-attributable live chat; Mid-market teams needing 200+ integrations with structured compliance documentation
LiveChat plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | $19 | −24% | per_seat | $19/seat/mo billed annually; $25/seat/mo billed monthly. Annual discount ~24%. | livechat.com |
| Team | $49 | −17% | per_seat | $49/seat/mo billed annually; $59/seat/mo billed monthly. Annual discount ~17%. | livechat.com |
| Business | $79 | −11% | per_seat | $79/seat/mo billed annually; $89/seat/mo billed monthly. Annual discount ~11%. | livechat.com |
| Enterprise | Quote-only | — | custom | Custom pricing; contact sales. HIPAA compliance available on this tier only. | livechat.com |
Last verified 2026-06-14. Official pricing page https://www.livechat.com/pricing/ fetched 2026-06-14. Per-seat pricing with both annual and monthly rates confirmed. HIPAA compliance confirmed for Enterprise plan only; no BAA explicitly mentioned. 200+ integrations available in marketplace; named integrations from pricing page listed. Corroborated by GetApp listing (https://www.getapp.com/customer-management-software/a/livechat/pricing/) confirming month-to-month rates. Cross-checked against getapp.com.
Capabilities
Integrations: Shopify, HubSpot, Mailchimp, Stripe, WhatsApp Business, Facebook Messenger, Telegram, WordPress.
Key features: BAA available for HIPAA compliance (Enterprise, via Order Form); 200+ marketplace integrations including e-commerce, CRM, and social channels; Multi-channel inbox: web chat, email, WhatsApp, Apple Messages, SMS, social; AI-assisted reply drafting and answer suggestions; Comprehensive e-commerce analytics with sales attribution per chat.
Plan limits: No free plan; trial is 14 days; Starter: $19/seat/mo (annual), basic reporting, 60-day chat history; Team: $49/seat/mo (annual), unlimited chat history, basic chatbot; Enterprise: custom pricing, HIPAA BAA available.
Frequently asked questions
How much does LiveChat cost?
LiveChat starts at $19/mo (Starter); it has 4 published plans. Verified 2026-06-14.
Is LiveChat cheaper billed annually?
Yes. LiveChat publishes a 24% discount for paying annually (on the Starter plan). Verified 2026-06-14.
Does LiveChat support HIPAA?
LiveChat HIPAA support: Yes. SOC 2: —. GDPR: Yes.
Does LiveChat have a free plan?
LiveChat free tier: No; 14-day free trial.
LiveChat vs alternatives
Compare all live chat software → · LiveChat alternatives → · Open data · MCP