Live Chat Software · pricing · Updated September 2026
Freshchat pricing (2026)
Freshchat starts at $0/mo (Free) as checked on 2026-09-02, read from Freshchat's own pricing page; 4 plans. Best for Teams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes · 14-day trial
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: Teams already using Freshworks suite (Freshdesk, Freshsales) wanting unified data; Growing support teams wanting a generous free tier (up to 10 agents); Enterprises needing SOC 2 Type II with 1,000+ integrations
As of · every figure below links to its source
Freshchat plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | per_seat | Up to 10 agents. Includes website live chat, email, unified agent workspace. | freshworks.com |
| Growth | $19 | — | per_seat | $19/agent/mo billed annually. Adds WhatsApp, Facebook Messenger, real-time dashboards. Monthly billing rate not published on fetched page. | freshworks.com |
| Pro | $49 | — | per_seat | $49/agent/mo billed annually. Most popular tier. Adds custom dashboards, routing, multiple SLA policies. | freshworks.com |
| Enterprise | $79 | — | per_seat | $79/agent/mo billed annually. Includes skills-based assignments and additional security features. No HIPAA explicitly stated. | freshworks.com |
Last verified 2026-09-02. Official Freshworks live chat pricing page https://www.freshworks.com/live-chat-software/pricing/ fetched 2026-06-14. Prices shown are annual-billing rates per agent/month. Monthly billing toggle exists but monthly rates not displayed on fetched content. No HIPAA or BAA mentions found. Named integrations not listed on pricing page ('pre-built connectors' referenced without specifics). GetApp listing returned Indian Rupee pricing (geo-located), so not usable as USD corroboration. Re-verified 2026-09-02 against the live pricing page; published figures unchanged.
Price changes
Price on record
$19/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Shopify, Slack, Jira, Playvox, Five9, WhatsApp, Facebook Messenger.
Key features: AI-driven bot builder deployable across website, mobile app, and messaging channels; Unified agent workspace with cross-channel conversation history and context; Proactive outbound messaging campaigns on web and messaging channels; 1,000+ integrations via Freshworks Marketplace; Native integration with Freshdesk and Freshdesk Omni for full ticketing and knowledge base.
Plan limits: Free: up to 10 agents, website live chat and email only; Growth ($19/agent/mo annual): adds WhatsApp, Facebook Messenger, real-time dashboards; Pro ($49/agent/mo annual): custom dashboards, routing, multiple SLA policies; Enterprise ($79/agent/mo annual): skills-based routing, advanced security features.
Frequently asked questions
How much does Freshchat cost?
Freshchat starts at $0/mo (Free); it has 4 published plans. Verified 2026-09-02.
Does Freshchat support HIPAA?
Freshchat HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Freshchat have a free plan?
Freshchat free tier: Yes; 14-day free trial.
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Display this standing
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