Best Helpdesk Software · pricing · Updated June 2026
Freshdesk pricing (2026)
Freshdesk starts at $0/mo (Free), across 4 plans. Best for SMBs scaling their first support team. Every figure links to Freshdesk's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: SMBs scaling their first support team; Teams wanting a free starting point with a clear upgrade path; E-commerce and SaaS companies using Shopify or Salesforce
Freshdesk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | per_seat | Free for up to 1-2 agents for 6 months, no credit card. Essential helpdesk: ticketing, knowledge base, pre-built reports, 24x5 support. | freshworks.com |
| Growth | $19 | — | per_seat | $19 per agent/month billed annually. Ticketing, shared inbox, threads and tasks, customer portal, multilingual help desk, up to 5,000 collaborators. | freshworks.com |
| Pro | $55 | — | per_seat | $55 per agent/month billed annually (most popular). Adds customized support portals, custom objects, advanced ticketing, custom reporting, and multiple routing mechanisms. | freshworks.com |
| Enterprise | $89 | — | per_seat | $89 per agent/month billed annually. Adds audit logs, approval workflows, skills-based assignment, and additional enterprise security features. | freshworks.com |
Last verified 2026-06-13. Plan names and per-agent USD prices read directly from the official Freshdesk pricing page on 2026-06-13.
Capabilities
Integrations: Slack, Salesforce, Shopify, Jira, Microsoft Teams, HubSpot, Zapier, Freshsales.
Key features: Freddy AI for sentiment analysis and ticket prioritization; Multilingual help desk and customer portal; Shared inbox with internal threads and tasks; Skills-based routing and approval workflows (Enterprise); Custom reporting and real-time dashboards.
Plan limits: Free plan: up to 2 agents, limited to 6 months per vendor notes; Growth: up to 5,000 collaborators; Freddy AI sessions beyond 500/month billed additionally.
Frequently asked questions
How much does Freshdesk cost?
Freshdesk starts at $0/mo (Free); it has 4 published plans. Verified 2026-06-13.
What are cheaper alternatives to Freshdesk?
Cheaper helpdesk software than Freshdesk (entry $0/mo) include Zoho Desk at $7/mo, Gorgias at $10/mo, LiveAgent at $15/mo. Verified 2026-06-13.
Does Freshdesk support HIPAA?
Freshdesk HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Freshdesk have a free plan?
Freshdesk free tier: Yes; 14-day free trial.
Freshdesk vs alternatives
Compare all helpdesk software → · Freshdesk alternatives → · Open data · MCP