Helpdesk Software · pricing · Updated November 2026
Freshdesk pricing (2026)
Freshdesk starts at $23/user/mo (Growth) as checked on 2026-11-01, read from Freshdesk's own pricing page; 3 plans. Best for SMBs scaling their first support team. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $23/user/mo (Growth) · 17% off with annual billing
- Free tier: — · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: SMBs scaling their first support team; E-commerce and SaaS companies using Shopify or Salesforce
As of · every figure below links to its source
Freshdesk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Growth | $23 | −17% | Per user / seat | $19 per agent/month billed annually. Ticketing, shared inbox, threads and tasks, customer portal and knowledge base. | freshworks.com |
| Pro STALE · 2026-09-02 | $55 | — | Per user / seat | $55 per agent/month billed annually (most popular). Adds customized support portals, custom objects, advanced ticketing, custom reporting, and multiple routing mechanisms. | freshworks.com |
| Enterprise | $107 | −17% | Per user / seat | $89 per agent/month billed annually. Adds audit logs, approval workflows, skills-based assignment, and additional enterprise security features. | freshworks.com |
Last verified 2026-11-01. STALE marks a plan we have not re-checked at its source in over 30 days. 1 of 3 plans above is marked. Plan names and per-agent USD prices read directly from the official Freshdesk pricing page on 2026-06-13. This note predates 3 corrections to the plans above, the earliest from 2026-09-27; the table holds the corrected figures.See the corrections.
Plans no longer listed
Plans we recorded earlier that the page they were read from no longer lists. None of these is a current price, and a plan missing from a pricing page may still be sold to existing customers or through sales.
| Plan | Last recorded | Named successor | Source |
|---|---|---|---|
| FreeThe cited page lists Growth, Pro and Enterprise: "Launch AI-powered service over email Growth Best suits teams that want:". Not listed on freshworks.com as of 2026-09-27; last seen 2026-06-13. | was $0/user/mo — Not listed on freshworks.com as of 2026-09-27; last seen 2026-06-13 | — | freshworks.com |
Price changes
Price on record
$23/user/moRe-based on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
From 2026-10-16 our record reflects a correction we published, not a vendor price move, so earlier figures are not compared with it.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Freshdesk, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Freshdesk. Every correction on the site is in the corrections log.
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Growth. Re-read 2026-11-01: the price stands at $23. The note said the Growth card lists a multilingual help desk and up to 5,000 collaborators; the page now reads "Customer portal & knowledge base" and prints "Multilingual helpdesk" under Pro.
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Free (not listed on freshworks.com as of 2026-09-27; last seen 2026-06-13). The cited page lists Growth, Pro and Enterprise: "Launch AI-powered service over email Growth Best suits teams that want:". Not listed on freshworks.com as of 2026-09-27; last seen 2026-06-13.
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Growth. Price corrected from $19 to $23 (month, billed monthly). This row was last read on 2026-09-02. The record had held $19, the annual-billed rate: the default Annually view (SAVE 20%) reads Growth at $19 /agent/month, billed annually, and with the Monthly control clicked it reads $23 /agent/month, billed monthly. The annual discount, not recorded while the record held the annual rate, is set to this plan's own saving of 17%. The page reads: "$23 /agent/month, billed monthly Launch AI-powered service over email Growth". Read in a browser on 2026-09-27.
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Enterprise. Price corrected from $89 to $107 (month, billed monthly). This row was last read on 2026-09-02. The record had held $89, the annual-billed rate: the default Annually view (SAVE 20%) reads Enterprise at $89 /agent/month, billed annually, and with the Monthly control clicked it reads $107 /agent/month, billed monthly. The annual discount, not recorded while the record held the annual rate, is set to this plan's own saving of 17%. The page reads: "$107 /agent/month, billed monthly Deliver enterprise-grade, AI-powered service Enterprise". Read in a browser on 2026-09-27.
Capabilities
Integrations: Slack, Salesforce, Shopify, Jira, Microsoft Teams, HubSpot, Zapier, Freshsales.
Key features: Freddy AI for sentiment analysis and ticket prioritization; Multilingual help desk and customer portal; Shared inbox with internal threads and tasks; Skills-based routing and approval workflows (Enterprise); Custom reporting and real-time dashboards.
Plan limits: Growth: up to 5,000 collaborators; Freddy AI sessions beyond 500/month billed additionally.
Frequently asked questions
How much does Freshdesk cost?
Freshdesk starts at $23/user/mo (Growth); it has 3 published plans. Verified 2026-11-01.
Is Freshdesk cheaper billed annually?
Yes. Freshdesk publishes a 17% discount for paying annually (on the Growth plan). Verified 2026-11-01.
What are cheaper alternatives to Freshdesk?
Cheaper helpdesk software than Freshdesk (entry $23/user/mo) include Zoho Desk at $9/user/mo, Zendesk at $19/user/mo, LiveAgent at $19/user/mo. Verified 2026-11-01.
Does Freshdesk support HIPAA?
Yes — Freshdesk states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Freshdesk have a free plan?
Freshdesk's pricing page (freshworks.com) did not list a free plan as of 2026-09-27; one was last seen 2026-06-13; it offers a 14-day free trial.
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This standing as a plaque
Freshdesk currently holds a silver deskmark here — Rank 4 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Freshdesk moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.