Best Helpdesk Software · pricing · Updated June 2026
Tidio pricing (2026)
Tidio starts at $0/mo (Free), across 5 plans. Best for E-commerce SMBs on Shopify or WooCommerce wanting AI chat. Every figure links to Tidio's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes · 7-day trial
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: E-commerce SMBs on Shopify or WooCommerce wanting AI chat; Teams preferring conversation-volume pricing over per-seat; Businesses starting free and scaling AI resolution gradually
Tidio plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | flat | Free per account. 50 billable conversations/month, 10 seats, basic live chat and ticketing. | tidio.com |
| Starter | $24.17 | — | flat | $24.17/month flat per account ($290/year). 100 billable conversations/month, 10 seats, 50 Lyro AI conversations one-off, live chat and ticketing, basic analytics, multilanguage. | tidio.com |
| Growth | $49.17 | — | flat | From $49.17/month flat per account ($590/year, popular). From 250 billable conversations/month (customizable to 2,000), 10 seats, advanced analytics, auto chat assignment, macros, user permissions. | tidio.com |
| Plus | $749 | — | flat | From $749/month flat per account with custom conversation and seat limits. Departments, multiproject support, custom branding, ticketing automations, dedicated success manager, OpenAPI. | tidio.com |
| Premium | Quote-only | — | flat | Custom pricing (contact sales). Custom conversation volume, from 3,000 Lyro AI conversations, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, managed service, compliance and SSO. | tidio.com |
Last verified 2026-06-13. Plan names and prices read directly from the official Tidio pricing page on 2026-06-13. Tidio bills flat per account on conversation volume, not per seat.
Capabilities
Integrations: Shopify, WordPress, Wix, BigCommerce, Zapier, Klaviyo, Messenger, Instagram.
Key features: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+).
Plan limits: Free: 50 billable conversations/month, 50 Lyro AI conversations (one-time), 100 Flows visitors/month, 10 seats; Starter: 100 conversations/month, 10 seats; Growth: 250–2,000 conversations/month (customizable), 10 seats; 7-day trial of all features; auto-downgrades to Free after trial.
Frequently asked questions
How much does Tidio cost?
Tidio starts at $0/mo (Free); it has 5 published plans. Verified 2026-06-13.
What are cheaper alternatives to Tidio?
Cheaper helpdesk software than Tidio (entry $0/mo) include Zoho Desk at $7/mo, Gorgias at $10/mo, LiveAgent at $15/mo. Verified 2026-06-13.
Does Tidio support HIPAA?
Tidio HIPAA support: —. SOC 2: Yes. GDPR: Yes.
Does Tidio have a free plan?
Tidio free tier: Yes; 7-day free trial.
Tidio vs alternatives
Compare all helpdesk software → · Tidio alternatives → · Open data · MCP