Helpdesk Software · pricing · Updated October 2026
Tidio pricing (2026)
Tidio's paid plans start at $29/mo (Starter) as checked on 2026-10-12, read from Tidio's own pricing page; 5 plans. Best for E-commerce SMBs on Shopify or WooCommerce wanting AI chat. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $29/mo (Starter) · 17% off with annual billing
- Free tier: Yes · 7-day trial
- Compliance: HIPAA — · SOC 2 Yes · GDPR Yes
- Best for: E-commerce SMBs on Shopify or WooCommerce wanting AI chat; Teams preferring conversation-volume pricing over per-seat; Businesses starting free and scaling AI resolution gradually
As of · every figure below links to its source
Tidio plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | Flat monthly | Free per account. 50 billable conversations/month, 10 seats, basic live chat and ticketing. | tidio.com |
| Starter | $29 | −17% | Flat monthly | Month-to-month $29/mo flat per account; $290/yr billed annually ($24.17/mo effective — two months free, ~17% less). 100 billable conversations/month, 10 seats, 50 Lyro AI conversations one-off, live chat and ticketing, basic analytics, multilanguage. | tidio.com |
| Growth | $59 | −17% | Flat monthly | Month-to-month from $59/mo flat per account; $590/yr billed annually ($49.17/mo effective — two months free, ~17% less). From 250 billable conversations/month (customizable to 2,000), 10 seats, advanced analytics, auto chat assignment, macros, user permissions. | tidio.com |
| Plus | $300 | — | Flat monthly | From $300/month plus monthly usage with custom conversation and seat limits. Departments, multiproject support, custom branding, ticketing automations, dedicated success manager, OpenAPI. | tidio.com |
| Premium | not priced monthly | — | Flat monthly | Custom pricing (contact sales). Custom conversation volume, from 3,000 Lyro AI conversations, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, managed service, compliance and SSO. | tidio.com |
Last verified 2026-10-12. Plan names and prices read directly from the official Tidio pricing page on 2026-06-13. Tidio bills flat per account on conversation volume, not per seat. Re-verified 2026-09-02 against the live pricing page — Plus: $749 -> $300. This note predates 2 corrections to the plans above, the earliest from 2026-09-11; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$29/moTracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Tidio, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Tidio. Every correction on the site is in the corrections log.
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Plus. The notes still said Plus starts at $749 a month; the record and Tidio's page say $300 ("Starts at $300 /mo. + monthly usage", read from a US network on 2026-09-28). The notes now say $300; the price is unchanged.
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Starter. Price moved to the month-to-month basis. The field held $24.17, which is this plan's annual-billing rate; the month-to-month rate is $29 and the 17% discount is the saving off it. Found by comparing this vendor's two records: it is catalogued in more than one theme, and the two copies named the same plan at two prices that one of them's own discount joined exactly. The vendor's page could not be read from here today — it answers a European address in euros, or serves a browser no figures at all — so this rests on the record's own two readings, which name both rates in prose and agree about which is which.
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Growth. Price moved to the month-to-month basis. The field held $49.17, which is this plan's annual-billing rate; the month-to-month rate is $59 and the 17% discount is the saving off it. Found by comparing this vendor's two records: it is catalogued in more than one theme, and the two copies named the same plan at two prices that one of them's own discount joined exactly. The vendor's page could not be read from here today — it answers a European address in euros, or serves a browser no figures at all — so this rests on the record's own two readings, which name both rates in prose and agree about which is which.
Capabilities
Integrations: Shopify, WordPress, Wix, BigCommerce, Zapier, Klaviyo, Messenger, Instagram.
Key features: Lyro AI chatbot with guaranteed 50% resolution rate (Premium); Conversation-volume billing with unlimited seats (Free–Growth); SOC 2 examined and PCI-DSS compliant for payments; Flows visual automation builder; Multiproject support and custom branding (Plus+).
Plan limits: Free: 50 billable conversations/month, 50 Lyro AI conversations (one-time), 100 Flows visitors/month, 10 seats; Starter: 100 conversations/month, 10 seats; Growth: 250–2,000 conversations/month (customizable), 10 seats; 7-day trial of all features; auto-downgrades to Free after trial.
Frequently asked questions
How much does Tidio cost?
Tidio's paid plans start at $29/mo (Starter), and it lists a $0 plan (Free); it has 5 published plans. Verified 2026-10-12.
Is Tidio cheaper billed annually?
Yes. Tidio publishes a 17% discount for paying annually (on the Starter plan). Verified 2026-10-12.
What are cheaper alternatives to Tidio?
Cheaper helpdesk software than Tidio (entry $29/mo) include Gorgias at $10/mo. Verified 2026-10-12.
Does Tidio support HIPAA?
Tidio's public pages do not say whether it supports HIPAA. Its public pages also state SOC 2 and GDPR compliance.
Does Tidio have a free plan?
Yes — Tidio publishes a free tier; it offers a 7-day free trial.
Tidio vs alternatives
Compare all helpdesk software · Tidio alternatives · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
Cheaper helpdesk software alternatives
- Gorgias from $10/mo
More helpdesk software tools
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This standing as a plaque
Tidio currently holds a bronze deskmark here — Rank 6 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Tidio moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.