Best Helpdesk Software · pricing · Updated June 2026
Zendesk pricing (2026)
Zendesk starts at $19/mo (Support Team), across 4 plans. Best for Large enterprise support teams. Every figure links to Zendesk's own page and the date we captured it.
At a glance
- Entry price: $19/mo (Support Team)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Large enterprise support teams; HIPAA-regulated industries (with Advanced Security add-on); Teams needing FedRAMP / government-grade compliance
Zendesk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Support Team | $19 | — | per_seat | $19 per agent/month billed annually. Email and ticketing system, ticket routing, pre-configured analytics dashboards, response templates, customer context, automations and triggers. | costbench.com |
| Suite Team | $55 | — | per_seat | $55 per agent/month billed annually. Adds AI agents, knowledge base, action builder, omnichannel routing, messaging and live chat, and voice. | costbench.com |
| Suite Professional | $115 | — | per_seat | $115 per agent/month billed annually. Adds app builder, writing tools, quick reports, admin copilot, skill-based routing, and IVR voice. | costbench.com |
| Suite Enterprise | Quote-only | — | per_seat | Contact sales (quote-only). The Suite Enterprise (Enterprise + Copilot) tier is no longer published as a fixed per-agent price; it is sales-led. Adds intelligent triage, automated assistance, generative AI for voice, sandbox, and custom agent roles. | costbench.com |
Last verified 2026-06-13. USD per-agent figures from costbench price index (last verified Apr 2026); vendor pricing page geo-redirected to EUR storefront and is kept as corroboration confirming identical plan structure. Cross-checked against zendesk.com.
Capabilities
Integrations: Salesforce, Slack, Shopify, Jira, Microsoft Teams, HubSpot, Magento.
Key features: AI agents with Fin-style automation; Omnichannel routing (email, chat, voice, social); Advanced Compliance add-on required for HIPAA/BAA; Skill-based and intelligent triage routing; FedRAMP authorized (government-grade).
Plan limits: No free plan; 14-day trial on Suite Professional; Enterprise tier is quote-only (no published per-seat price); Startup program: 6 months free for up to 50 agents for early-stage startups.
Frequently asked questions
How much does Zendesk cost?
Zendesk starts at $19/mo (Support Team); it has 4 published plans. Verified 2026-06-13.
What are cheaper alternatives to Zendesk?
Cheaper helpdesk software than Zendesk (entry $19/mo) include Zoho Desk at $7/mo, Gorgias at $10/mo, LiveAgent at $15/mo. Verified 2026-06-13.
Does Zendesk support HIPAA?
Zendesk HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Zendesk have a free plan?
Zendesk free tier: No; 14-day free trial.