Helpdesk Software · pricing · Updated November 2026
Zendesk pricing (2026)
Zendesk starts at $19/user/mo (Support Team) as checked on 2026-11-01, read from Zendesk's own pricing page; 4 plans. Best for Large enterprise support teams. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $19/user/mo (Support Team)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Large enterprise support teams; HIPAA-regulated industries (with Advanced Security add-on); Teams needing FedRAMP / government-grade compliance
As of · every figure below links to its source
Zendesk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Support Team | $19 | — | Per user / seat | $19 per agent/month billed annually. Email and ticketing system, ticket routing, pre-configured analytics dashboards, response templates, customer context, automations and triggers. | zendesk.com |
| Suite Team | $55 | — | Per user / seat | $55 per agent/month billed annually. Adds AI agents, knowledge base, action builder, omnichannel routing, messaging and live chat, and voice. | zendesk.com |
| Suite Professional | $115 | — | Per user / seat | $115 per agent/month billed annually. Adds app builder, writing tools, quick reports, admin copilot, skill-based routing, and IVR voice. | zendesk.com |
| Suite Enterprise | quote-only | — | Per user / seat | Contact sales (quote-only). The Suite Enterprise (Enterprise + Copilot) tier is no longer published as a fixed per-agent price; it is sales-led. Adds intelligent triage, automated assistance, generative AI for voice, sandbox, and custom agent roles. | zendesk.com |
Last verified 2026-11-01. USD per-agent figures from costbench price index (last verified Apr 2026); vendor pricing page geo-redirected to EUR storefront and is kept as corroboration confirming identical plan structure.
Price changes
Price on record
$19/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Slack, Shopify, Jira, Microsoft Teams, HubSpot, Magento.
Key features: AI agents with Fin-style automation; Omnichannel routing (email, chat, voice, social); Advanced Compliance add-on required for HIPAA/BAA; Skill-based and intelligent triage routing; FedRAMP authorized (government-grade).
Plan limits: No free plan; 14-day trial on Suite Professional; Enterprise tier is quote-only (no published per-seat price); Startup program: 6 months free for up to 50 agents for early-stage startups.
Frequently asked questions
How much does Zendesk cost?
Zendesk starts at $19/user/mo (Support Team); it has 4 published plans. Verified 2026-11-01.
What are cheaper alternatives to Zendesk?
Cheaper helpdesk software than Zendesk (entry $19/user/mo) include Zoho Desk at $9/user/mo. Verified 2026-11-01.
Does Zendesk support HIPAA?
Yes — Zendesk states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Zendesk have a free plan?
No — Zendesk publishes no free tier; it offers a 14-day free trial.
Zendesk vs alternatives
Compare all helpdesk software · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
Cheaper helpdesk software alternatives
- Zoho Desk from $9/user/mo
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Related categories
This standing as a plaque
Zendesk currently holds a bronze deskmark here — Rank 7 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Zendesk moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.